Dinesh Rai Email & Phone Number

Kochi, Kerala, India

Cochin Area, India

Leading all activities of Preopening and leading up to a successful launch before opening deadline. My key responsibilities are recruiting and engaging a winning team that is brand conscious, committed to delighting guests and delivering superior performance in a challenging atmosphere that enabled the team to showcase their talents and have fun while working.

Mercure Hyderabad Kcp, Hyderabad, Telangana, India

Novotel Hyderabad And Hyderabad International Convention Centre, India

Responsible for operation of following Departments.1. Front Office, GYM & Spa2. Housekeeping, WES of HICC (Waste & Environment Services), Laundry3. Security, Loss Prevention.

Responsible for smooth operation of Front office, Housekeeping, Laundry, Gym, Spa, Engineering and Security

With Taj Exotica Bentota. Managing the overall Rooms Division Operation of the resort, which includes all areas of Front Office, Housekeeping, Laundry, Spa and Fitness Centre and Leisure Activities.

To directly supervise all Front Office Personnel and to ensure proper completion of their duties. To provide efficient and courteous service to each customer and to maximize room revenue by directing and coordinating the activities of the Front Office operation in accordance with the standards of Taj Group of Hotels. To maintain a cooperative and harmonious relationship between the Front Office and other hotel divisions and departments by encouraging communication between all areas of… Show more To directly supervise all Front Office Personnel and to ensure proper completion of their duties. To provide efficient and courteous service to each customer and to maximize room revenue by directing and coordinating the activities of the Front Office operation in accordance with the standards of Taj Group of Hotels. To maintain a cooperative and harmonious relationship between the Front Office and other hotel divisions and departments by encouraging communication between all areas of responsibility. To be responsible for the overall control and function of the Front Office department. In addition to perform all such duties and carry out all such responsibilities as may be assigned from time to time by superiors Show less

Intercontinental The Grand Mumbai

-Also given charge of Security operations, Comercial complex and Apartments.-Implemented a concept of one stop communication centre clubed with reservation first time ever in India.-Spearheaded the project of installing Espresso complaint management system installation, which included designing deficiencies and training associates.-Developed a Concierge documentary and uploaded on the Intercontinental website and lobby computers for easy access to customers.-Discontinued… Show more -Also given charge of Security operations, Comercial complex and Apartments.-Implemented a concept of one stop communication centre clubed with reservation first time ever in India.-Spearheaded the project of installing Espresso complaint management system installation, which included designing deficiencies and training associates.-Developed a Concierge documentary and uploaded on the Intercontinental website and lobby computers for easy access to customers.-Discontinued outsourcing of Traveldesk and merged with the Concierge.-Multiskilled hotel chouffers to do valet parking thereby redusing cost of hiring outside valets.-Installed digital locks to all service enterence and offices in order to restrict unauthorized access. Show less

Renaissance Mumbai Hotel & Convention Centre

Renaissance Mumbai Hotel & Convention Centre

Creating rate codes as per the rate contract and rate catagories.Managing segment mix and Develop Sell Strategy to favour revenue optimization.Building relation with corporate bookers.Preparing reports to monitor productivy by Market segments.Lead weakly Revenue strategy meeting with the revenue team.Preparing statistics and analysing the data and implementing strategies discussed with the revenue team. Manage inventory during sold out situation.Monitor reservation… Show more Creating rate codes as per the rate contract and rate catagories.Managing segment mix and Develop Sell Strategy to favour revenue optimization.Building relation with corporate bookers.Preparing reports to monitor productivy by Market segments.Lead weakly Revenue strategy meeting with the revenue team.Preparing statistics and analysing the data and implementing strategies discussed with the revenue team. Manage inventory during sold out situation.Monitor reservation process by developing KPIs, analyze the exceptions and implement solution. Show less

Diploma, Front Office Management

B-Com, Commerse

Activities and Societies: SPESA (St. Patricks Ex Students Association). . Lead a Dance group named "Wandering Angels" . Rewared.

Ba, Business/Commerce, General