Heading the IT Department of MVN Group Business Head for The Mobile Apps Development ( Android & IOS)Started New vertical MVN Apps under MVN USA Inc., Set up a team of Software Developers and Creative Designers for MVN Apps Successfully Lead the team and launched approx 15 Apps on the PlaystoresLMS Setup for the MVN University & MVN Schools Farvision ERP Implementation for MVN Infrastructure

• Managing Service desk, Desktop support & Datacenter Operation of the company in coordination with IT support staff • Provide overall leadership for development and implementation of new systems.• Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.• Monitoring Service desk call / ticket queues to ensure faster response and resolution times as per the defined SLA as well as monitoring and review the calls with users for… Show more • Managing Service desk, Desktop support & Datacenter Operation of the company in coordination with IT support staff • Provide overall leadership for development and implementation of new systems.• Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.• Monitoring Service desk call / ticket queues to ensure faster response and resolution times as per the defined SLA as well as monitoring and review the calls with users for quality and conduct regular performance reviews to ensure quality and timely responses ensuring enhanced customer satisfaction.• User Management, Assets Management and Vendor Management• Actively involved in following Incident, Change, Problem Management• Reviewing of the Service Delivery Reports and Managing Critical reports like: SLA, Survey Reports , Daily critical issues & high Severity issues report • Interacting with the client for all required changes in the domain• Monitoring ongoing review of procedures and process improvement initiatives and Process Documentations.• MIS & KPIs to review the critical component daily & Monthly performance• Technology Budgets, Capital expenses and other Cost analysis • Responsible for Domain server, Database Server administrator• Responsible for Exchange Server 2003 for creating / deleting email id, distribution list, monitoring MTA on daily basis.• Creating users accounts, roaming profiles, login scripts and assigning rights in ADS Show less

Worked as a Sr. Engineer Server Support & Solutions (Projects) Responsible for Handling Post Sales Installation & Support for Servers and Security Solutions (Symantec Corporate Edition, Symantec firewalls & Watch guard Firebox Solutions) Worked on various projects on Implementation of Network & Security Solutions and planning of IT infrastructure for various clients