Dinesh Ganesan

Dinesh Ganesan Email and Phone Number

Delivery Head - US Healthcare, HCLTech II IIM Ahmedabad Alumnus @ HCLTech
Dinesh Ganesan's Location
Chennai, Tamil Nadu, India, India
Dinesh Ganesan's Contact Details

Dinesh Ganesan personal email

About Dinesh Ganesan

Senior IT Leader with over three decades of strategic and leadership experience in driving and implementing large and complex transformational programs and projects in alignment with the organization/clients’ business requirements and changing technology needs. Have held leadership positions in the areas of technology excellence, service delivery and led transformation initiatives with clients across US, UK, Continental Europe and APAC. Have well-rounded IT Services industry experience across IT Infrastructure Services and Application Development & Maintenance Managed Services engagements. Presently working as the Portfolio Delivery Head in the US Healthcare vertical, with Account Management and P&L responsibility at HCLTech.Recent years of work experience have been as Head of Customer Experience, Service Delivery and Delivery Operations in the EdTech Services business unit of HCL Technologies Limited. and as a Delivery Head in the IT Infrastructure Management Services Unit of Hexaware Technologies Limited, helping clients transform their IT Infrastructure landscape with innovative solutions, leveraging on Cloud and Automation. The goal has been to help clients migrate from Traditional IT Ops to Automated AI Ops focusing on Incident prevention, early restoral of services and straight through processing of Service Requests.Held the position of an AVP-Projects for a US$ 150M portfolio in the Healthcare vertical of Cognizant Technology Solutions. Responsibilities included IT Delivery Head for the offshore development centers of U.S. Fortune 100 companies, managing cross cultural and diverse workforce. Handled offshore delivery for U.S. Healthcare clients in Payer, PBM, Intermediary and Government sectors and anchored delivery excellence and margin optimization initiatives.Was previously with Infosys Technologies Limited for 12 years and the last assignment at Infosys was as the overall Delivery Lead for U.S. Healthcare accounts anchored by Infosys Chennai, with a US$ 65M portfolio.Have all round IT experience including previous stint as a Senior Manager - Quality, being the overall Quality Head for multiple business verticals at Infosys. During this stint, was able to show substantial improvement in Quality and Productivity in the Units supported through effective deployment of CMMI, Tools, ReUse and Six Sigma practices.Started career as a Management Trainee with CMC Limited in their Systems Integration unit and have worked on various turnkey projects for both International clients in Africa, Middle East and U.S and with Indian Govt clients.

Dinesh Ganesan's Current Company Details
HCLTech

Hcltech

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Delivery Head - US Healthcare, HCLTech II IIM Ahmedabad Alumnus
Dinesh Ganesan Work Experience Details
  • Hcltech
    Delivery Head - Healthcare, North America Portfolio
    Hcltech Apr 2024 - Present
    Chennai, Tamil Nadu, India
    The role involves leading onsite and offshore delivery teams to ensure the best quality of deliverables within the agreed timelines and budget, thus exceeding the client expectations. Have P&L ownership.The key responsibilities of the role include:* Improving work throughput to enable faster time to market and rapid delivery of capabilities.* Achieving cost savings from process standardization, automation, and consolidation of management and knowledge.* Obtaining cost reductions by employing a distributed/global sourcing approach and moving resources to multiple locations.* Creating a structure for consistent, high-quality service delivery, and appropriate governance.* Establishing a plan for transitioning the service delivery approach to an outcome-based pricing.* Leveraging existing Generative AI technologies into the current workflow. Thesetechnologies are expected to streamline coding, automate repetitive tasks, and enhanceoverall efficiency. This should provide productivity gains and cost savings to the clients.The KPPs in this role include:* Customer Satisfaction* Revenue Growth* Margin Improvement* Reduction in ARC* Improvement in Economic Utilization* Gender and Ethnic Diversity Improvement
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  • Hcltech
    Head - Service Delivery And Delivery Operations For Global Edtech Business Services
    Hcltech Jul 2023 - Mar 2024
    Chennai, Tamil Nadu, India
    The EdTech Business Services aims to power enterprise talent acquisition and mobility. The primaryobjective is to assist governments, enterprises and educational institutions in establishing technology and talent skill academies through the Career Shaper Learning and Assessment Platforms. The services catalog include end-to-end solutions to scale talent with predictability, and to support this objective by providing assessment centers, talent academy, talent transformation programs, EquITy Center of Excellence and advisory services.The platforms encompass a suite of solutions for digital, cybersecurity, engineering, cloud and data science with the customisable Now and Next™ learning programs based on talent cohorts. Built on SkillMesh™ framework, the assessments platform supports enterprises to standardize hiring, measure skills gaps to provide insights on core and adjacency skills of candidates.The key responsibilities of this role include leading Service Delivery teams for multiple clients of HCLTech and ensuring complete compliance with the agreed contract. The Delivery Operations role involves ensuring process compliance, streamlining of metrics and management reporting and determining ways to optimize the costs for the business unit.
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  • Hcltech
    Head - Customer Experience And Platforms For Global Edtech Business Services
    Hcltech Jul 2022 - Jun 2023
    Chennai, Tamil Nadu, India
    The proprietary platform Career Shaper is built for hybrid and orchestrated learning. The architecture is campus-driven with an elastic cloud for the enterprises changing needs. The modules can be used as plug-and-play with any existing platforms of the enterprises.The platform offers Multi-tenant, SaaS, and On-prem options. The platform analytics are aligned to the business needs for measurable results. Learners will use power-dashboards displaying actionable progress and completion milestones.Key responsibilities in this role include ensuring delighted Customer Experience through great quality of deliverables on a timely basis and ensuring Quality Compliance with adherence to world class quality standards. Led a team that developed and deployed the Career Shaper Platform and related Products for Enterprise clients and clients internal to HCLTech within agreed SLAs.
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  • Hexaware Technologies
    Vice President - Operations Transformation
    Hexaware Technologies Mar 2022 - Jun 2022
    Chennai, Tamil Nadu, India
    Program Director for Digitizing Hexaware using Oracle Fusion Cloud ERP. Work with all towers to ensure that we have an overall program governance properly executed and standard processes are followed across all the teams. This is a time bound implementation and the overall solution consists of PeopleSoft HR and Finance at the center with many surround systems including a large number of .Net home grown systems, some SaaS solutions and On Prem solutions integrated through file transfers and Data reconciliations.
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  • Hexaware Technologies
    Vice President And Delivery Head, It Infrastructure Management Services
    Hexaware Technologies Nov 2016 - Feb 2022
    Chennai Area, India
    Worked as an IT Infrastructure Delivery Head for multiple accounts in Europe and US with P&L responsibility. I have participated in the transition of large IT Infrastructure projects and in ensuring successful go-live. I have experience in Transition, Transformation and Steady State phases of engagements and have contributed to automation led productive gains on supported engagements.
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  • Hexaware Technologies
    Vice President And Global Head Of Internal It Infrastructure Management
    Hexaware Technologies Jan 2016 - Oct 2016
    Chennai Area, India
    I led the Internal IT Infrastructure team for Hexaware Technologies, supporting over 14,000 consultants across the globe. My key responsibilities in this role was to ensure that the Internal IT team provided effective support to all the consultants in the organization, by ensuring the uptime of all IT Infra servers databases and Networks, thus meeting agreed SLAs. Further, I had the responsibity to ensure that effective support using latest technologies was provided within budget and stringent timelines.
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  • Hexaware Technologies
    Vice President And Head Of Internal It Service Management
    Hexaware Technologies Jan 2015 - Dec 2015
    Chennai Area, India
    I formed the Global Service Desk for 24*7 Internal IT support and rolled out an ITSM platform for providing effective support, adhering to stringent SLAs.. Conceptualised and implemented the rollout of an effective ticketing system to ensure that L1 and L2 support was provided to all the business functions like HR, Finance, Revenue Assurance and IT Infra technical groups within Hexaware Technologies.
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  • Hexaware Technologies
    Vice President And Global Delivery Head - Healthcare And Insurance Vertical
    Hexaware Technologies Nov 2013 - Dec 2014
    Chennai Area, India
    Led the global delivery organization for the successful execution of engagements for clients world over in the Healthcare and Insurance vertical. Includes clients in the Healthcare - Payer, Provider, PBM and Intermediary sub-verticals, Life Sciences & Pharmaceuticals and Insurance - Life, Non-Life, P&C, Annuity and Retirement. Have a P&L responsibility.
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  • Cognizant Technology Solutions
    Assistant Vice President - Projects, Healthcare
    Cognizant Technology Solutions Jul 2011 - Mar 2013
    Chennai, India
    Head of a Sub-Business Unit in Healthcare vertical; Delivery head for multiple Healthcare Payer, PBM and Government sector accounts in U.S; Account Management; Delivery Director; Lead for Healthcare Government CoE offshore. Handled a US$ 150M portfolio of U.S. Healthcare clients in Payer, PBM and Intermediary sub-verticals.
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  • Cognizant Technology Solutions
    Sbu Head And Director-Projects In Healthcare Vertical
    Cognizant Technology Solutions Mar 2011 - Jun 2011
    Chennai Area, India
    Head of a Sub-Business Unit in Healthcare vertical; Delivery head for multiple Healthcare Payer, PBM and Government sector accounts in U.S; Account Management; Delivery Director.
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  • Cognizant Technology Solutions
    Director-Projects In Healthcare Vertical
    Cognizant Technology Solutions Dec 2010 - Feb 2011
    Chennai Area, India
    Handled offshore delivery for a Healthcare PBM client in U.S. and a member of the PBM CoE. Delivery head for multiple Healthcare Payer, PBM, Intermediary and Government sector accounts in U.S; Account Management; Delivery Director; Lead for Healthcare Government CoE offshore and a member in PBM CoE. The key functions of the role include Client Focus & Solutions Focus, Strategy and Innovation, Service Delivery Excellence, People Management & Leadership and Operational Excellence for the accounts supported.
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  • Infosys Ltd
    Delivery Manager - Healthcare For Chennai
    Infosys Ltd Nov 2008 - Nov 2010
    Chennai, Tamil Nadu, India
    For Chennai (Sholinganallur and Mahindra City Delivery Units), Healthcare - Payer, PBM and ProviderOverall in charge of the delivery responsibilities for all Healthcare projects executed from Chennai Development Centres for various U.S. based Payer, PBM and Provider accounts.The key functions of the role include Client Focus & Solutions Focus, Strategy and Innovation, Service Delivery Excellence, People Management & Leadership and Operational Excellence for the accounts supported.
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  • Infosys Ltd
    Esteem Estimation Initiative Core Team Member
    Infosys Ltd Aug 2003 - Nov 2010
    Chennai Area, India
    Have been a core team member in the organisation wide ESTEEM estimation initiative to popularise and implement scientific estimation techniques across Infosys and help improve the overall productivity.Major responsibilities include:Handholding project teams in the usage of scientific estimation techniques like FPA, NESMA-FP, UCP, COSMIC FFP and COCOMO II.Conduct of estimation related training programs for offshore and onsite personnel.Conceptualization, creation and deployment of empirical estimation models like "FTE Estimation Model for Production Support/Maintenance Proposals".
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  • Infosys Ltd
    Delivery Manager - Healthcare
    Infosys Ltd Jul 2007 - Oct 2008
    Chennai Area, India
    For Healthcare Payer and PBM sub-verticals.In-charge of the delivery responsibilities for all projects executed from Infosys Sholinganallur Delivery Unit for various U.S. accounts in the Healthcare sub-vertical. The key function of the role included Client Focus & Relationship Management, Service Delivery Excellence, People Management & Leadership and Operational Excellence for the accounts supported.
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  • Infosys Ltd
    Senior Manager - Quality
    Infosys Ltd Mar 2004 - Jun 2007
    Chennai Area, India
    Quality Head for Banking and Capital Markets (BCM), Finacle, Hi-Tech and Discrete Manufacturing (HTDM), Retail andTransportation & Other Services (TNS) Business UnitsThe key function of the role was strategizing quantum improvements in Quality and Productivity across the various Business Units that would translate to business benefits. Enable collation and analyses of key performance indicators and utilise them for reviews. Had the bottom line for all the Q&P targets of the strategic unit.Major responsibilities included:Strategising Quality initiatives in multiple business units across locations to translate to business benefits. Have the bottom line for all the Q&P targets of the Strategic Unit.Providing direction and guidance to Quality Managers in process deployment of quality initiatives to show high relevance of Quality to business, customers and business units.Closely interacting with client representatives at all phases on Quality - set client expectations on quality at initiation, interface and articulate client expectations to Delivery, with client in instances where there are client complaints on quality. Ensuring that there is a strategy, plan and direction available for the business unit with respect to process implementation in order to get business benefits. Driving Organizational Quality initiatives in the business units as and when initiated and ensure successful completion of the initiative. The business units should derive major gains by way of Q&P improvements through these initiatives. Program managing the rollout of the MBNQA initiative in the units supported. Assist on MBNQA assessment gap analysis actionising.
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  • Infosys Ltd
    Quality Manager
    Infosys Ltd Dec 2003 - Feb 2004
    Chennai Area, India
    The key function of the role was to ensure effective implementation of quality processes in Banking and Capital Markets business unit and ensure that all the Q&P goals are met.Major responsibilities included:Taking forward quality initiatives in the unit to showcase quality and productivity improvements.Effective deployment of processes to prevent critical customer complaints with revenue impact due to poor quality of deliverables.Implementing Brite Six Sigma projects with a target of US$ 1.4 million of savings through successfully completed Six Sigma projects.Participating in Client Satisfaction survey analysis and actionising.
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  • Infosys Ltd
    Program Manager (Quality)
    Infosys Ltd Jul 2003 - Nov 2003
    Chennai Area, India
    The key function of the role was to ensure effective implementation of quality processes in the Chennai DC (Development Centre) and act as the tools anchor for Chennai DC of Infosys Technologies Limited.Major responsibilities included:Helping in the deployment of tools across various business units in the DC. The usage of the tools will help in the improvement of Quality and Productivity. This would include the deployment of tools like Influx among the projects in the DC.Working along with the Quality Managers and Process Consultants in ensuring that there is process deployment and process compliance in the projects being executed within the Chennai DC.Participating in organization wide process improvement initiatives, anchored by Quality.Assisting in specific initiatives like evangelizing FPA method of estimation among project personnel in the DC. Also, be the anchor from the DC for such initiatives.
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  • Infosys Ltd
    Delivery Manager
    Infosys Ltd Apr 2001 - Jun 2003
    Chennai, Tamil Nadu, India
    Delivery Lead in the EURP IBU handling the execution of ADM engagements for multiple clients in Germany and Belgium. Participated in the takeover of a captive operation for a large multinational bank and in the integration of the rebadged employees.
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  • Infosys Ltd
    Project Manager
    Infosys Ltd Apr 2000 - Mar 2001
    Chennai
    Was the Project Manager for an Offshore Development Centre (ODC) for a large telecommunications client in Belgium and helped ramp-up the ODC, with delivery teams providing support for both Development and Maintenance projects. An ODC is a virtual extension of the customer’s development facility and the ODC staff were trained on the customer’s methodologies and best practices, and its consultants were assigned only for the customer’s projects.
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  • Infosys Ltd
    Assistant Project Manager
    Infosys Ltd Dec 1998 - Mar 2000
    Chennai, Tamil Nadu, India
    Led the Delivery team to support a large telecommunications client in Belgium. Set-up an offshore Development Centre for this client in Chennai that provided Applications Development and Maintenance support for different telecommunication applications.
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  • Cmc Limited
    Specialist - Systems Integration
    Cmc Limited Apr 1990 - Dec 1998
    Chennai Area, India
    Started my career as a Management Trainee and Software Developer with CMC Limited and was with them for over 8½ years. My last role at CMC Limited was a Specialist in the Systems Integration department. At CMC Limited, I have worked on various turnkey projects for both International clients in Africa, Middle East & U.S. and Indian clients.

Dinesh Ganesan Skills

Global Delivery Software Project Management Pmp Cmmi Six Sigma Business Process Outsourcing People Management Process Excellence Business Analysis

Dinesh Ganesan Education Details

Frequently Asked Questions about Dinesh Ganesan

What company does Dinesh Ganesan work for?

Dinesh Ganesan works for Hcltech

What is Dinesh Ganesan's role at the current company?

Dinesh Ganesan's current role is Delivery Head - US Healthcare, HCLTech II IIM Ahmedabad Alumnus.

What is Dinesh Ganesan's email address?

Dinesh Ganesan's email address is gd****@****ail.com

What schools did Dinesh Ganesan attend?

Dinesh Ganesan attended Indian Institute Of Management Ahmedabad, Indian Institute Of Management Ahmedabad, Indian Institute Of Management Ahmedabad, The University Of Texas At Austin - Red Mccombs School Of Business, Indian Institute Of Management Bangalore, University Of Madras, Indian Institute Of Management Bangalore, Bharathidasan Institute Of Management Tiruchirapalli, Rkm-Vivekananda College, University Of Madras, D.a.v. Boys Higher Secondary School, Gopalapuram, Chennai.

What are some of Dinesh Ganesan's interests?

Dinesh Ganesan has interest in Railfanning, Education, Cricket, Management Literature, Science And Technology, Self Help Books.

What skills is Dinesh Ganesan known for?

Dinesh Ganesan has skills like Global Delivery, Software Project Management, Pmp, Cmmi, Six Sigma, Business Process, Outsourcing, People Management, Process Excellence, Business Analysis.

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