• Enterprise Data Warehouse, data analytics, IT Infrastructure, web application development projects • Successfully led a team of 14 cross-functional team members consisting of internal IT staff and external consultants to upgrade enterprise-wide IT infrastructure and consolidate the domains. • Manage vendor responsibilities. Conduct weekly project status meetings.• Monitored and controlled project scope, schedule, cost, changes, quality, resources, risk and communications. Conducted project meetings, prepared various project documents and status reports for the management.• Ensured positive business impact during a major departmental restructuring.• Proposed strategic organizational change initiatives.• Conducted knowledge sharing sessions.• Works with stakeholders at all levels of the organization to build operational reports and dashboards for the executive team.• Build reports and dashboards to monitor KPIs, performance measures and program quality metrics for continuous service improvement, to meet regulatory requirements, and for funding agencies.• Automate report generation and delivery processes for key reports.• Implement IT service delivery process improvements by redesigning ITSM application workflows.• Provide data and application solutions for Clinics, HR, Marketing, Maintenance, IT, Operations, Billing, Payroll, Budgeting and Payroll departments. • Workflow and process improvement through automation.

• Supported over sixty back-office cloud and on-prem applications by performing incident, problem and change management processes adhering to ITIL principles.• Enhanced the reporting functionality of the mission-critical payments and settlements system, Global Banking System, by building custom reports.• Built standardized and ad-hoc reports for back-office stakeholders from the US, UK, Europe and Asia.• Trained and mentored the team.• Liaised with business users from various teams like operations, finance and payments; attended to customers' functional queries and provided immediate solutions; interpreted business requirements and prepared requirements document for development.

Led a team of 11 direct reports and managed two operational support teams and a solutions development team that successfully enhanced and supported the core wholesale banking application by performing ITSM activities adhering to ITIL processes, and Agile and Waterfall SDLC methodologies in an onsite-offshore environment. Played a major role in a software systems migration project involving cross-functional teams and vendors that migrated a legacy back-office system to the strategic platform. Liaised with the business users from Finance, Operations, Operations Control, Settlements, Risk and compliance, and the IT teams in order to execute the project plan. Effectively managed schedules, communications and deliveries during various phases of the project. Gathered requirements, performed impact analysis, brainstormed, designed and proposed functional and technical solutions. Created various project documents including but not limited to requirements documents, lessons learned documents and test plans. Monitored the progress of the project and controlled any changes using change control processes. Met all the stakeholders' expectations on a consistent basis through constant communication. Mentored the team, conducted team building activities, assessed team member performance and provided constructive feedback. Saved €40K in vendor fees and also prevented any negative impact on the business by designing quick and optimal tactical solution to handle negative interest rates when the rates dropped to below zero levels after the economic crisis. Improved customer satisfaction level from less than 80% at the start to above 95% by the end of the tenure.

• Saved ~1500 person-hours/year and avoided data integrity risks by automating down-stream data delivery processes despite challenging system limitations.• Effectively monitored and controlled the change request process that led to bug free on time deliveries 100% of the time under tight schedules and very high workload.• Initiated and implemented knowledge sharing process for effective knowledge retention and transition.• Managed stakeholder communications and their requirements.• Analyzed business requirements and developed BRD/FRD.• Identified low-level project tasks and deliverables.• Assigned resources to tasks and scheduled activities.