Responsible for conducting the Workshops and Providing solutions to the Business Problems.Formulated HR Catalog items and seamlessly integrated them into the HR Service Portal. Incorporated novel HR services aligned with precise client specifications. Eliciting client requirements and translating them into detailed user stories to assess technical feasibility, in accordance with best practices.Facilitating workshops for clients focusing on CMDB, Discovery, and Service Mapping to ensure comprehensive understanding and collaboration.Leading daily scrum meetings to provide regular updates on project progress and address any issues or concerns.Architected lifecycle events to orchestrate the automated fulfilment of processes like new hire onboarding and offboarding. Established user Groups, effectively utilized for approval workflows, assignments, and notifications. Engineered assignment rules, and matching rules, and leveraged advanced work assignment functionalities.

Expertly configured employee document management, enhancing data organization and access. Played a pivotal role in creating a robust repository of HR Knowledge resources. Efficiently configured virtual agent topics catering to a spectrum of HR-related queries and concerns. Devised a resolution involving the utilization of a multi-row variable set to populate the asset records linked to the requestor directly on the form. Engaged in refining UI actions to amplify portal functionality, enabling request cancellation. Proficiently configured a range of email templates and mail scripts, facilitating the creation of intricate notification content while triggering events through the Event Registry. Conducted meetings with stakeholders, fostering dialogue around optimal practices within the ServiceNow framework.

Held the responsibility of orchestrating prototype sessions and delivering demonstrations to stakeholders, enhancing their comprehension of the implemented processes. Curated and integrated items from the HR Catalog into the HR Service Portal, ensuring its seamless functionality. Developed new HR services, custom-tailored to address distinct client requirements. Eliciting client requirements and translating them into detailed user stories to assess technical feasibility, in accordance with best practices.Facilitating workshops for clients focusing on CMDB, Discovery, and Service Mapping to ensure comprehensive understanding and collaboration.Leading daily scrum meetings to provide regular updates on project progress and address any issues or concerns.Engineered lifecycle events to streamline the automation of onboarding and offboarding procedures for both new hires and existing employees. Established user groups to facilitate streamlined notifications, assignments, and approvals. Crafted advanced work assignments, assignment rules, and matching rules to optimize task allocation. Configured comprehensive document management solutions for employees, bolstering information accessibility. Played a pivotal role in the expansion of HR knowledge resources. Contributed to the creation of intricate catalog items involving Flows, sub-flows, email notification scripts, and email templates for a Japanese Financial Company. Took charge of implementing solutions to address issues related to creating parallel tasks when requesting access for multiple applications in a single request. Executed the deployment of flows designed to generate recurring incidents based on fulfillers' needs. Created inbound flows aimed at automatically assigning incidents, considering the sender's email address domain. Effectively harnessed import sets to handle substantial data loads, generating multiple tasks based on the provided data using Flow Designer.

Played an integral role in enhancing Incident, Problem, Change, and Knowledge Management functionalities. Contributed to the development of new catalogs and catalog items, alongside the creation of innovative record producers. Participated in customizations and the development of client scripts, UI policies, UI actions, business rules, and workflows to meet specific requirements. Crafted diverse home pages tailored for admin use, ITIL users, and other designated roles. Skilfully configured scheduled jobs for automated report delivery via emails. Took charge of implementing robust system security through the effective utilization of Access Control Lists (ACLs) and role assignments. Personalized table forms through strategic deployment of UI policies, client scripts, and UI actions. Created assignment rules and approval rules to streamline task distribution and decision-making processes. Assumed the responsibility of transferring historical data into ServiceNow tables utilizing import sets. Managed update sets meticulously, overseeing the migration of changes from lower to higher instances.

Mastered the enhancement and optimization of Incident, Problem, Change, and Knowledge Management functionalities, ensuring seamless operational efficiency and service excellence. Demonstrated proficiency in crafting new catalog and catalog items, bolstering the platform's functionality, and enhancing user experiences. This included the creation of innovative record producers to streamline service request processes. Displayed adeptness in customizations and development within the ServiceNow framework. This included designing and implementing client scripts, UI policies, UI actions, business rules, and workflows to align with specific business needs. Engineered tailored home pages catering to different user roles, such as administrators and ITIL users, effectively catering to their unique needs and enhancing their usability. Expertly configured scheduled jobs to automate report dissemination through email channels, increasing the efficiency of information distribution. Took charge of ensuring robust system security by skilfully implementing Access Control Lists (ACLs) and role assignments, contributing to the safeguarding of data and resources. Actively personalized table forms through strategic deployment of UI policies, client scripts, and UI actions, enhancing user experiences and streamlining interactions with the platform. Collaborated in the formulation of assignment rules and approval rules, optimizing task distribution and decision-making processes for increased efficiency. Showcased expertise in data management by effectively migrating historical data into ServiceNow tables using import sets, ensuring seamless integration of historical information. Demonstrated meticulous management of update sets, overseeing the precise migration of changes from lower to higher instances, minimizing disruptions during the deployment process.

I have completed training in HTML, CSS, and JavaScript. Collaborated closely with the Technical Team Lead to conceptualize and create web pages. Utilized technologies such as JavaScript, HTML, and CSS in the development process. Adhered to the Software Development Lifecycle Process, encompassing phases like Definition, Design, Development, and Deployment, while crafting applications. Executed software development assignments and contributed to software application design and architecture, both as an individual and as a team member.