Dinesh Bhatia Email & Phone Number

Dubai, Ae

United Arab Emirates

• Collaborate on product, sales, and strategic plans, facilitating market entry, product promotion, loyalty program development, and best practice management while ensuring brand consistency across all initiatives.• Establish strategic alliances and partner networks to expand sales channels, penetrate multiple markets, package and cross-sell products, and provide local support, aligning partner branding with core brand values.• Plan, prepare, and manage contracts, unique value propositions, messaging, branding, product integration, data handling, technology sourcing, and go-to-market plans with partners.• Assist in transforming mindsets, changing leadership behaviours, building values, and creating a talent-driven culture to align with the organisational strategic goals.Selected Accomplishments:• Oversaw project management, technical delivery, procurement, and sales operations for a Legal e-commerce portal, resulting in a projected revenue of USD 5M in 3 years.• Managed SaaS program for a Health, Medical & Pharmaceutical Tech provider (MedTech), including market assessment, product compliance, competitive analysis, business planning, and commercial partnerships.• Developed partnerships with educational institutes to promote learning solutions and created an online School Parent community marketplace to enhance communication and generate ancillary revenue (EdTech).• Promoted Travel Technology solutions and partnered with industry providers to enhance productivity and sales.

Middleeast, Africa & Indian Subcontinent Markets

• Accountable for regional business leadership, operational planning, business processes, strategy implementation, goal setting, performance management, and customer expectation management.• Influenced key strategic business leaders, assessed technologies, tracked deliverables, engaged with regional regulatory and policy partners, and collaborated on brand communications and pricing strategies.Selected Accomplishments:• Led product development teams in creating three new products to solidify the customer base.• Revamped sales and marketing strategy to prioritize customer engagement and needs identification, resulting in improved product positioning and increased ROI.• Managed content and API integration strategy to access and deliver dynamic content for the region.• Helped manage the supplier relationships to ensure consistency of preferential rates & support through the year

Dubai, United Arab Emirates

• Generated and managed USD 5M in transactional revenue from Africa & Indian Ocean. Oversaw full P&L responsibility, including annual budgeting, financial planning, sales forecasting, and expenditure management.• Led client relationships, sales, and account management for travel agencies. Developed loyalty programs, partnered with service providers, and implemented brand and product marketing strategies. Represented Sabre/EmQuest at tourism and travel agency associations to enhance customer relationship management and strengthen the company's position.• Built a high-performance team, fostering initiative-taking and cross-functional collaboration. Upskilled team members and optimized responsibilities and reporting lines for motivation and project success.• Held accountability for seamless service delivery by integrating and coordinating EmQuest's functional units (Sales & CRM, Operations, and Product) in an organized manner.• Improved operational efficiency and decision-making through data-driven analytics and business intelligence tools. Utilized multiple communication channels, including chatbot technology.Selected Accomplishments:• Led the development of an independent integrated platform to facilitate cross-selling of services, safeguarding USD 13M in annual revenue by overcoming supplier proprietary software restrictions.• Spearheaded 15% year-over-year growth by collaborating with strategic partners in various industries such as banking, financial services, telecoms, transportation, hypermarkets, corporates, and retail.• Implemented multiple communication channels including Email, SMS, Smart SMS, WhatsApp, mobile and web push notifications, chatbot, and live chat to maintain customer engagement and drive brand marketing.• Pioneered exponential growth by forging dynamic alliances with influential partners such as banks, telecom, hypermarkets, corporates, and loyalty programs. Unleashed innovative business programs that propelled sales

Dubai, United Arab Emirates

• Expanded business into the Middle East & Africa. Responsibilities included territory management, market research, customer behaviour analysis, niche identification, market strategy development, and launching products.• Built, managed, and cultivated relationships across the organization and partner network to explore new opportunities, introduce product lines, & strategize business growth. • Managed governance models & collaborated with partners.• Drive strategic direction, messaging, product integration, technology sourcing, marketing strategy, and go-to-market plans while collaborating with Sales, Product, Marketing, and Legal teams.• Represent Sabre & Emirates Airlines at regional GDS conferences & trade events.• Collaborate with trade associations, industry suppliers/vendors (Airlines, Hotels, Tours), technology providers, content providers, and specialists to strengthen the company's global position.• Work with the HR & Learning Solutions team to curate learning programs, foster professional development, and enhance business acumen.Selected Accomplishments:• Executed the launch and implementation of Sabre brand strategy (#2 GDS) in 12 countries, including Eastern & Southern Africa and Indian Ocean Islands.• Spearheaded a cost-saving initiative that directed 1.2M bookings globally to a direct connect booking channel, resulting in annual savings of USD 15M.• Project-managed the migration of 3M transactions from 300 customers to a new technology platform, completing the project four months ahead of schedule. Managed a team of 30 field trainers for support.• Led a steering team to assess and negotiate distribution partnerships with GDS.• Initiated and managed four innovative product ideas, overseeing cross-functional teams, stakeholder communication, and product development from inception to implementation.• Enhanced revenue streams by offering relevant additional content from value-add partners enabling upselling and earning additional commissions.

Dubai, United Arab Emirates

• Responsible for the development and implementation of e-business sales strategy, which fully supports and integrates with Emirates overall corporate & distribution strategy. • Organize and coordinate operations in ways that ensures maximum productivity.• Leverage relationships and resources to evaluate market trends, existing customer personas and develop profitable shopping experiences that attract targeted customer groups vs all marketing, advertising and promotional staff and activities.• Develop & manage partnerships with different local & international companies and suppliers in the travel associated e-business world to provide value-add servicesResponsible for the development and implementation of e-business sales strategy, which fully supports and integrates with Emirates overall corporate & distribution strategy. This will involve:• Establishing an e-business channel by exploring new E-Business and Customer Relations Management opportunities and developing strategies to increase customer loyalty, dependency and revenue.• Developing, managing & maintaining partnerships with different local & international Dot.com companies and suppliers in the travel associated e-business world to provide value-add services• Leading, managing & creating business requirements and functional specifications for the development & enhancement of the Portal• Responsible for evaluating needs and creating + delivering a quality training program designed to increase individual and organizational productivity.Selected Accomplishments:• Implemented online booking solution for travel community and integrated it to the back-end & front-end systems• Created the regional travel marketplace to enable suppliers and customers to engage for content exchange and sale of products

Management of the Galileo Business in UAE. Define and implement strategies and market programs to achieve agreed profitability, volume and distribution targets in the UAE. Responsible for strategic and tactical responses to market threats and market opportunities and retain market leadership.

Responsible for distribution of the Galileo GDS, after it replaced DMARS, Videcom's Direct Multi-Access Reservations System.

Bachelor Of Science

Mba

Bachelor Of Commerce

High School