Dinesh M Chawla Email & Phone Number

Bengaluru, Karnataka, India

• Driving subscribers count from partner cable operators.
• One-point contact for cable operators for any sales & service-related queries.
• Managing sales team daily performance & maintaining reports.
• Managing sales department budgets; ensuring costs are within budget.Enabled in setting up the sales team and pre & post sales process for Tamil Nadu & Goa. Successfully handled around 40 contracts - facilitated in.
• Managing sales department budgets; ensuring costs are within budget.Enabled in setting up the sales team and pre & post sales process for Tamil Nadu & Goa. Successfully handled around 40 contracts - facilitated in.

Chennai, Tamil Nadu, India

Chennai Area, India

• Managed implementation of process improvements, designed to achieve greater efficiencies in Customer Relationship Management, through ZOHO (CRM) and Knowlarity (cloud telephony) rollout; interfaced with vendor and IT.
• Analyzed the effect of CRM implementation on business processes and customers.
• Drove business process improvements through implementation and developing of the organization's CRM.
• Managed 11 customer support staff to mentor on operations… Show more Managed implementation of process improvements, designed to achieve greater efficiencies in Customer Relationship Management, through ZOHO (CRM) and.
• Managed 11 customer support staff to mentor on operations activities and boost productivity; enhanced resource allocations while monitoring expenses. Show less

Bengaluru Area, India

• Enhanced the subscriber base of a JV company, from 30,000 to 1,30,000 subscribers within six months, by transition to digital cable tv services. Anticipated changes in business need and successfully converted 75% of.
• Handled entire backend operations for HITS (Headend In The Sky) project for Karnataka, Tamil Nadu.
• Reported monthly revenues to management.
• Contract… Show more Enhanced the subscriber base of a JV company, from 30,000 to 1,30,000 subscribers within six months, by transition to digital cable tv services. Anticipated changes in business need and successfully.
• Contract negotiations with broadcasters; compliance reporting to regulatory authorities - TRAI, MIB. Show less

Bengaluru Area, India

• Successfully merged operations of both companies; ensured resources optimization and reduced annual expenditure by Rs.5 crores.
• Driven by the desire to succeed, took the new organization from concept to creation, within six months.
• Developed operational structure of the organization; implemented operational SOPs.
• Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support.
• Set up the monthly… Show more Successfully merged operations of both companies; ensured resources optimization and reduced annual expenditure by Rs.5 crores.
• Set up the monthly collections management process.

Bangalore

• Reduced the channel distribution costs by Rs.2 crores annually.
• Negotiated and ensured 100% placement of channels in all MSOs in Karnataka.
• Reviewed administrative and legal processes; implemented process improvements.
• Set-up the marketing office; managed all activities like office selection, infrastructure set-up, staff recruitment (marketing support) and training.
• Supported advertisement sales team to achieve revenue targets; analysed sales information to plan… Show more Reduced the channel distribution costs by Rs.2 crores annually.
• Supported advertisement sales team to achieve revenue targets; analysed sales information to plan advertisement scheduling and promotions.

Bengaluru Area, India

• Worked with various cross functional teams and successfully completed 12 joint venture projects in Karnataka & Kerala within six months.
• Supported the finance department for due diligence and joint venture process.
• Set up Bangalore & Cochin offices; managed all activities like office selection, infrastructure set-up, staff recruitment and training.
• Developed high-performing multi-functional teams and vendors; trained and managed 7 supervisors while leading a total staff of 50… Show more Worked with various cross functional teams and successfully completed 12.
• Developed high-performing multi-functional teams and vendors; trained and managed 7 supervisors while leading a total staff of 50 team members.
• Contract negotiations and agreements with Broadcasters; monitored all vendor contracts and ensured costs are within budgets.

Bengaluru Area, India

• Set-up the channel distribution support operations for South India; Helped in cutting operational costs by Rs.3 lakhs per month by relocating the office.
• Supervised and increased effectiveness and efficiency of operational systems and processes to support revenue collection; monitored and analyzed monthly collections & credit control activity.
• Built effective relationship with distributors; performed internal audits and maintained compliance to various organization… Show more Set-up the channel distribution support operations for South India; Helped in.
• Built effective relationship with distributors; performed internal audits and maintained compliance to various organization policies.
• Compliance reporting to regulatory authorities - TRAI and MIB. Show less

Coimbatore Area, India

• One point contact for all HNI customers of the branch.
• Responsible for KYC compliance and handled teller operations of the branch.
• Developed customer feedback mechanism, focus interviews, mystery shopping.
• Recruited, trained and supervised over 30 employees to meet branch sales goals.
• Analyzed complaints and service request trends pertaining to branch activities.
• Represented the branch operations manager in his absence.

Chennai Area, India

• Coordinated and actualised marketing strategies, customer presentations, referral development initiatives to acquire new business and increase revenue.
• Studied the necessities of customers, conducted feedback surveys and strategized to enhance customer delight leading to increased customer retention.
• Developed strategies for enhancing revenue from existing customer base.
• Recruited and trained sales staff.
• Conducted channel migration drives for Phone banking, Net banking,… Show more
• Conducted channel migration drives for Phone banking, Net banking, ATM.

Chennai Area, India

• Manage a team of 20 field executives & 2 collection agencies.
• Track the daily & monthly performance of all field executives in comparison with their targets, with the help of customized reports.
• Train the executives with regard to product knowledge and collection techniques.
• Identifying high-risk market areas of marketing credit cards and updating the credit control department.
• Ensuring timely credit of all payments collected, before the billing cycle.

Mcom, Commerce, Accountancy

Activities and Societies: Debate team Masters in Commerce

Higher Secondary, Commerce, Distinction

Higher Secondary

Senior Secondary, English, Hindi, Maths, Social Sciences, Distinction

Senior Secondary