Dinesh M Chawla

Dinesh M Chawla Email and Phone Number

Business Process Management | Customer Relationship Management | Administration | Freelance Educator. @ Nuron Networks India Pvt. Ltd
Dinesh M Chawla's Location
Chennai, Tamil Nadu, India, India
Dinesh M Chawla's Contact Details

Dinesh M Chawla personal email

About Dinesh M Chawla

A self starter with nineteen years of extensive operations management role in organizations; helping organizations and start-ups in analyzing, evaluating and implementing business projects and processes, setting up office infrastructure, building and guiding top-performing teams, implementing customer relationship management system, streamlining operations and cut costs to meet performance expectations. Key skills: Project planning & implementation, Business planning, Cross-functional team building, Process improvement, Revenue management and collections, CRM implementation (ZOHO), Telephony implementation (Knowlarity), Infrastructure set-up & management, Compliance, Legal coordination, Vendor management, Contract negotiations, MIS.

Dinesh M Chawla's Current Company Details
Nuron Networks India Pvt. Ltd

Nuron Networks India Pvt. Ltd

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Business Process Management | Customer Relationship Management | Administration | Freelance Educator.
Dinesh M Chawla Work Experience Details
  • Nuron Networks India Pvt. Ltd
    Sales Coordinator
    Nuron Networks India Pvt. Ltd Oct 2022 - Present
    Bengaluru, Karnataka, India
    • Driving subscribers count from partner cable operators. • One-point contact for cable operators for any sales & service-related queries.• Managing sales team daily performance & maintaining reports. • Managing sales department budgets; ensuring costs are within budget.Enabled in setting up the sales team and pre & post sales process for Tamil Nadu & Goa. Successfully handled around 40 contracts - facilitated in negotiations with cable operators in Tamil Nadu and post-sales… Show more • Driving subscribers count from partner cable operators. • One-point contact for cable operators for any sales & service-related queries.• Managing sales team daily performance & maintaining reports. • Managing sales department budgets; ensuring costs are within budget.Enabled in setting up the sales team and pre & post sales process for Tamil Nadu & Goa. Successfully handled around 40 contracts - facilitated in negotiations with cable operators in Tamil Nadu and post-sales support. Show less
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  • Freelance (Self Employed)
    Education Professional
    Freelance (Self Employed) Jan 2019 - Sep 2022
    Chennai, Tamil Nadu, India
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  • Report Bee
    Operations Consultant
    Report Bee Apr 2018 - Dec 2018
    Chennai Area, India
    Managed implementation of process improvements, designed to achieve greater efficiencies in Customer Relationship Management, through ZOHO (CRM) and Knowlarity (cloud telephony) rollout; interfaced with vendor and IT team for customizations.• Analyzed the effect of CRM implementation on business processes and customers.• Drove business process improvements through implementation and developing of the organization's CRM.• Managed 11 customer support staff to mentor on operations… Show more Managed implementation of process improvements, designed to achieve greater efficiencies in Customer Relationship Management, through ZOHO (CRM) and Knowlarity (cloud telephony) rollout; interfaced with vendor and IT team for customizations.• Analyzed the effect of CRM implementation on business processes and customers.• Drove business process improvements through implementation and developing of the organization's CRM.• Managed 11 customer support staff to mentor on operations activities and boost productivity; enhanced resource allocations while monitoring expenses. Show less
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  • Indusind Media & Communication Ltd.
    Senior Manager Operations
    Indusind Media & Communication Ltd. Jun 2015 - Mar 2018
    Bengaluru Area, India
    Enhanced the subscriber base of a JV company, from 30,000 to 1,30,000 subscribers within six months, by transition to digital cable tv services. Anticipated changes in business need and successfully converted 75% of the subscriber base into prepaid billing and increased revenue by Rs.50 lakhs per month.• Handled entire backend operations for HITS (Headend In The Sky) project for Karnataka, Tamil Nadu.• Reported monthly revenues to management.• Contract… Show more Enhanced the subscriber base of a JV company, from 30,000 to 1,30,000 subscribers within six months, by transition to digital cable tv services. Anticipated changes in business need and successfully converted 75% of the subscriber base into prepaid billing and increased revenue by Rs.50 lakhs per month.• Handled entire backend operations for HITS (Headend In The Sky) project for Karnataka, Tamil Nadu.• Reported monthly revenues to management.• Contract negotiations with broadcasters; compliance reporting to regulatory authorities - TRAI, MIB. Show less
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  • Kaizen Digital Cable Services Private Limited
    Business Process Consultant
    Kaizen Digital Cable Services Private Limited Dec 2012 - Jun 2015
    Bengaluru Area, India
    Successfully merged operations of both companies; ensured resources optimization and reduced annual expenditure by Rs.5 crores.• Driven by the desire to succeed, took the new organization from concept to creation, within six months. • Developed operational structure of the organization; implemented operational SOPs.• Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support.• Set up the monthly… Show more Successfully merged operations of both companies; ensured resources optimization and reduced annual expenditure by Rs.5 crores.• Driven by the desire to succeed, took the new organization from concept to creation, within six months. • Developed operational structure of the organization; implemented operational SOPs.• Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support.• Set up the monthly collections management process.• Contract negotiations with broadcasters; liaison with legal authorities, representing the organization in courts, compliance reporting to regulatory authorities – TRAI, MIB Show less
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  • Tv9 Karnataka Pvt Ltd
    Operations Manager
    Tv9 Karnataka Pvt Ltd Aug 2011 - Sep 2012
    Bangalore
    Reduced the channel distribution costs by Rs.2 crores annually.• Negotiated and ensured 100% placement of channels in all MSOs in Karnataka.• Reviewed administrative and legal processes; implemented process improvements.• Set-up the marketing office; managed all activities like office selection, infrastructure set-up, staff recruitment (marketing support) and training.• Supported advertisement sales team to achieve revenue targets; analysed sales information to plan… Show more Reduced the channel distribution costs by Rs.2 crores annually.• Negotiated and ensured 100% placement of channels in all MSOs in Karnataka.• Reviewed administrative and legal processes; implemented process improvements.• Set-up the marketing office; managed all activities like office selection, infrastructure set-up, staff recruitment (marketing support) and training.• Supported advertisement sales team to achieve revenue targets; analysed sales information to plan advertisement scheduling and promotions.• Liaison with legal authorities; representing the organization in courts. Show less
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  • Den Networks Limited
    Senior Operations Manager
    Den Networks Limited Jan 2008 - Feb 2011
    Bengaluru Area, India
    Worked with various cross functional teams and successfully completed 12 joint venture projects in Karnataka & Kerala within six months. • Supported the finance department for due diligence and joint venture process.• Set up Bangalore & Cochin offices; managed all activities like office selection, infrastructure set-up, staff recruitment and training.• Developed high-performing multi-functional teams and vendors; trained and managed 7 supervisors while leading a total staff of 50… Show more Worked with various cross functional teams and successfully completed 12 joint venture projects in Karnataka & Kerala within six months. • Supported the finance department for due diligence and joint venture process.• Set up Bangalore & Cochin offices; managed all activities like office selection, infrastructure set-up, staff recruitment and training.• Developed high-performing multi-functional teams and vendors; trained and managed 7 supervisors while leading a total staff of 50 team members.• Contract negotiations and agreements with Broadcasters; monitored all vendor contracts and ensured costs are within budgets.• Compliance reporting to regulatory authorities – TRAI, MIB. Show less
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  • Sony Entertainment Television
    Assistant Manager Operations
    Sony Entertainment Television Aug 2004 - Jan 2008
    Bengaluru Area, India
    Set-up the channel distribution support operations for South India; Helped in cutting operational costs by Rs.3 lakhs per month by relocating the office. • Supervised and increased effectiveness and efficiency of operational systems and processes to support revenue collection; monitored and analyzed monthly collections & credit control activity.• Built effective relationship with distributors; performed internal audits and maintained compliance to various organization… Show more Set-up the channel distribution support operations for South India; Helped in cutting operational costs by Rs.3 lakhs per month by relocating the office. • Supervised and increased effectiveness and efficiency of operational systems and processes to support revenue collection; monitored and analyzed monthly collections & credit control activity.• Built effective relationship with distributors; performed internal audits and maintained compliance to various organization policies.• Compliance reporting to regulatory authorities - TRAI and MIB. Show less
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  • Icici Bank
    Assistant Manager - Retail Banking
    Icici Bank Sep 2002 - Jun 2004
    Coimbatore Area, India
    • One point contact for all HNI customers of the branch.• Responsible for KYC compliance and handled teller operations of the branch.• Developed customer feedback mechanism, focus interviews, mystery shopping.• Recruited, trained and supervised over 30 employees to meet branch sales goals.• Analyzed complaints and service request trends pertaining to branch activities.• Represented the branch operations manager in his absence.
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  • Hdfc Bank
    Customer Service Manager
    Hdfc Bank May 2000 - Aug 2002
    Chennai Area, India
    • Coordinated and actualised marketing strategies, customer presentations, referral development initiatives to acquire new business and increase revenue.• Studied the necessities of customers, conducted feedback surveys and strategized to enhance customer delight leading to increased customer retention. • Developed strategies for enhancing revenue from existing customer base.• Recruited and trained sales staff. • Conducted channel migration drives for Phone banking, Net banking,… Show more • Coordinated and actualised marketing strategies, customer presentations, referral development initiatives to acquire new business and increase revenue.• Studied the necessities of customers, conducted feedback surveys and strategized to enhance customer delight leading to increased customer retention. • Developed strategies for enhancing revenue from existing customer base.• Recruited and trained sales staff. • Conducted channel migration drives for Phone banking, Net banking, ATM.• Authorised funds transfers, demand drafts, high value cash transactions.• Responsible for KYC compliance. Show less
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  • Citi
    Collections Officer
    Citi Jun 1997 - May 2000
    Chennai Area, India
    • Manage a team of 20 field executives & 2 collection agencies.• Track the daily & monthly performance of all field executives in comparison with their targets, with the help of customized reports.• Train the executives with regard to product knowledge and collection techniques.• Identifying high-risk market areas of marketing credit cards and updating the credit control department.• Ensuring timely credit of all payments collected, before the billing cycle.
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Dinesh M Chawla Skills

Business Acquisition Team Building Consulting Market Channel Credit Cards Payments Insurance Vendors Location Sales Data Entry Legal Coordination Sales Operations Aging Market Research Cashiers Finance Credit Control Telemarketing Nri Executive Positions Paper Work Kannada Temporary Placement Sme Legal Complaints Facilitation Liability Customer Support Broadcast Television Management Revenue Legal Procedures Funding Sms Checking Broadcast Atm Networks Loan Servicing Auditing Remittances Spots Accounting Liaising Approvals Human Resources Bonds Execution Networking Cross Selling Entry Languages System English Copies Tam Bangalore Team Management Reports Strategy Hotels Operations Management Phone Banking Bank Deposits Training Criminal Law Distributors Customer Service Msos Operational Excellence Scheduling Summons Project Management System Monitoring Civil Cases Reporting Sourcing New Business Commercial Real Estate Loans Analysis Promoting P&l Direct Marketing .net R Cable Television C Coordination Retail Management System Withdrawals Tamil Query Writing Logistics Notices Business Development Negotiation Advertising Operational Activities Customer Relationship Management Bank Reconciliation Strategic Planning Institutions Operations Marketing Mso Drafting Credit Entertainment Distribution Center Operations Contractual Agreements Cost Control Retail Banking Closures Inventory Control Boxes Presentations Media Utility Responsibility Distribution Banking Jvs Comparison Product Knowledge Branch Banking Cables Administrative Work Clubs Entertainment Services Warehousing Forms Sourcing Sindhi Business Formation Vendor Management Referrals Bulk Financial Services Compliance Satellite Mutual Funds Chennai Business Planning Civil Litigation Stocks India Network Communications Sony Cash Marketing Operations Invoicing Commerce Budgets Financial Transactions Due Diligence Risk Filing Television Mis Debit Cards Kyc Liabilities Hindi Employee Management Databases

Dinesh M Chawla Education Details

Frequently Asked Questions about Dinesh M Chawla

What company does Dinesh M Chawla work for?

Dinesh M Chawla works for Nuron Networks India Pvt. Ltd

What is Dinesh M Chawla's role at the current company?

Dinesh M Chawla's current role is Business Process Management | Customer Relationship Management | Administration | Freelance Educator..

What is Dinesh M Chawla's email address?

Dinesh M Chawla's email address is di****@****ail.com

What schools did Dinesh M Chawla attend?

Dinesh M Chawla attended University Of Madras, Union Christian Matriculation, Chennai, Sindhi Model School.

What are some of Dinesh M Chawla's interests?

Dinesh M Chawla has interest in Social Services, Children, Civil Rights And Social Action, Education, Management Training, Self Development Training, Disaster And Humanitarian Relief, Financial Markets.

What skills is Dinesh M Chawla known for?

Dinesh M Chawla has skills like Business Acquisition, Team Building, Consulting, Market, Channel, Credit Cards, Payments, Insurance, Vendors, Location, Sales, Data Entry.

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