Dinesh M Chawla Email & Phone Number

Bengaluru, Karnataka, India

• Driving subscribers count from partner cable operators. • One-point contact for cable operators for any sales & service-related queries.• Managing sales team daily performance & maintaining reports. • Managing sales department budgets; ensuring costs are within budget.Enabled in setting up the sales team and pre & post sales process for Tamil Nadu & Goa. Successfully handled around 40 contracts - facilitated in negotiations with cable operators in Tamil Nadu and post-sales… Show more • Driving subscribers count from partner cable operators. • One-point contact for cable operators for any sales & service-related queries.• Managing sales team daily performance & maintaining reports. • Managing sales department budgets; ensuring costs are within budget.Enabled in setting up the sales team and pre & post sales process for Tamil Nadu & Goa. Successfully handled around 40 contracts - facilitated in negotiations with cable operators in Tamil Nadu and post-sales support. Show less

Chennai, Tamil Nadu, India

Chennai Area, India

Managed implementation of process improvements, designed to achieve greater efficiencies in Customer Relationship Management, through ZOHO (CRM) and Knowlarity (cloud telephony) rollout; interfaced with vendor and IT team for customizations.• Analyzed the effect of CRM implementation on business processes and customers.• Drove business process improvements through implementation and developing of the organization's CRM.• Managed 11 customer support staff to mentor on operations… Show more Managed implementation of process improvements, designed to achieve greater efficiencies in Customer Relationship Management, through ZOHO (CRM) and Knowlarity (cloud telephony) rollout; interfaced with vendor and IT team for customizations.• Analyzed the effect of CRM implementation on business processes and customers.• Drove business process improvements through implementation and developing of the organization's CRM.• Managed 11 customer support staff to mentor on operations activities and boost productivity; enhanced resource allocations while monitoring expenses. Show less

Bengaluru Area, India

Enhanced the subscriber base of a JV company, from 30,000 to 1,30,000 subscribers within six months, by transition to digital cable tv services. Anticipated changes in business need and successfully converted 75% of the subscriber base into prepaid billing and increased revenue by Rs.50 lakhs per month.• Handled entire backend operations for HITS (Headend In The Sky) project for Karnataka, Tamil Nadu.• Reported monthly revenues to management.• Contract… Show more Enhanced the subscriber base of a JV company, from 30,000 to 1,30,000 subscribers within six months, by transition to digital cable tv services. Anticipated changes in business need and successfully converted 75% of the subscriber base into prepaid billing and increased revenue by Rs.50 lakhs per month.• Handled entire backend operations for HITS (Headend In The Sky) project for Karnataka, Tamil Nadu.• Reported monthly revenues to management.• Contract negotiations with broadcasters; compliance reporting to regulatory authorities - TRAI, MIB. Show less

Bengaluru Area, India

Successfully merged operations of both companies; ensured resources optimization and reduced annual expenditure by Rs.5 crores.• Driven by the desire to succeed, took the new organization from concept to creation, within six months. • Developed operational structure of the organization; implemented operational SOPs.• Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support.• Set up the monthly… Show more Successfully merged operations of both companies; ensured resources optimization and reduced annual expenditure by Rs.5 crores.• Driven by the desire to succeed, took the new organization from concept to creation, within six months. • Developed operational structure of the organization; implemented operational SOPs.• Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support.• Set up the monthly collections management process.• Contract negotiations with broadcasters; liaison with legal authorities, representing the organization in courts, compliance reporting to regulatory authorities – TRAI, MIB Show less

Bangalore

Reduced the channel distribution costs by Rs.2 crores annually.• Negotiated and ensured 100% placement of channels in all MSOs in Karnataka.• Reviewed administrative and legal processes; implemented process improvements.• Set-up the marketing office; managed all activities like office selection, infrastructure set-up, staff recruitment (marketing support) and training.• Supported advertisement sales team to achieve revenue targets; analysed sales information to plan… Show more Reduced the channel distribution costs by Rs.2 crores annually.• Negotiated and ensured 100% placement of channels in all MSOs in Karnataka.• Reviewed administrative and legal processes; implemented process improvements.• Set-up the marketing office; managed all activities like office selection, infrastructure set-up, staff recruitment (marketing support) and training.• Supported advertisement sales team to achieve revenue targets; analysed sales information to plan advertisement scheduling and promotions.• Liaison with legal authorities; representing the organization in courts. Show less

Bengaluru Area, India

Worked with various cross functional teams and successfully completed 12 joint venture projects in Karnataka & Kerala within six months. • Supported the finance department for due diligence and joint venture process.• Set up Bangalore & Cochin offices; managed all activities like office selection, infrastructure set-up, staff recruitment and training.• Developed high-performing multi-functional teams and vendors; trained and managed 7 supervisors while leading a total staff of 50… Show more Worked with various cross functional teams and successfully completed 12 joint venture projects in Karnataka & Kerala within six months. • Supported the finance department for due diligence and joint venture process.• Set up Bangalore & Cochin offices; managed all activities like office selection, infrastructure set-up, staff recruitment and training.• Developed high-performing multi-functional teams and vendors; trained and managed 7 supervisors while leading a total staff of 50 team members.• Contract negotiations and agreements with Broadcasters; monitored all vendor contracts and ensured costs are within budgets.• Compliance reporting to regulatory authorities – TRAI, MIB. Show less

Bengaluru Area, India

Set-up the channel distribution support operations for South India; Helped in cutting operational costs by Rs.3 lakhs per month by relocating the office. • Supervised and increased effectiveness and efficiency of operational systems and processes to support revenue collection; monitored and analyzed monthly collections & credit control activity.• Built effective relationship with distributors; performed internal audits and maintained compliance to various organization… Show more Set-up the channel distribution support operations for South India; Helped in cutting operational costs by Rs.3 lakhs per month by relocating the office. • Supervised and increased effectiveness and efficiency of operational systems and processes to support revenue collection; monitored and analyzed monthly collections & credit control activity.• Built effective relationship with distributors; performed internal audits and maintained compliance to various organization policies.• Compliance reporting to regulatory authorities - TRAI and MIB. Show less

Coimbatore Area, India

• One point contact for all HNI customers of the branch.• Responsible for KYC compliance and handled teller operations of the branch.• Developed customer feedback mechanism, focus interviews, mystery shopping.• Recruited, trained and supervised over 30 employees to meet branch sales goals.• Analyzed complaints and service request trends pertaining to branch activities.• Represented the branch operations manager in his absence.

Chennai Area, India

• Coordinated and actualised marketing strategies, customer presentations, referral development initiatives to acquire new business and increase revenue.• Studied the necessities of customers, conducted feedback surveys and strategized to enhance customer delight leading to increased customer retention. • Developed strategies for enhancing revenue from existing customer base.• Recruited and trained sales staff. • Conducted channel migration drives for Phone banking, Net banking,… Show more • Coordinated and actualised marketing strategies, customer presentations, referral development initiatives to acquire new business and increase revenue.• Studied the necessities of customers, conducted feedback surveys and strategized to enhance customer delight leading to increased customer retention. • Developed strategies for enhancing revenue from existing customer base.• Recruited and trained sales staff. • Conducted channel migration drives for Phone banking, Net banking, ATM.• Authorised funds transfers, demand drafts, high value cash transactions.• Responsible for KYC compliance. Show less

Chennai Area, India

• Manage a team of 20 field executives & 2 collection agencies.• Track the daily & monthly performance of all field executives in comparison with their targets, with the help of customized reports.• Train the executives with regard to product knowledge and collection techniques.• Identifying high-risk market areas of marketing credit cards and updating the credit control department.• Ensuring timely credit of all payments collected, before the billing cycle.

Mcom, Commerce, Accountancy

Activities and Societies: Debate team Masters in Commerce

Higher Secondary, Commerce, Distinction

Higher Secondary

Senior Secondary, English, Hindi, Maths, Social Sciences, Distinction

Senior Secondary