• Implemented a Telecom management system that supports 50 Agencies• Implemented custom applications for Ordering, Inventory, Billing, Invoicing, and 3 Way Match applications• Integrated with 3 telecom vendors for telecom operational support• Integrated with SAP for invoice posting• Service Portal Implementation• Created Custom widgets and pages• Service Catalog and Service Request implementations• Multiple Integration Projects• Upgraded Instance to Jakarta, Kingston, London• Configured and Customized Password Reset Application• Configured MFA for internal and External Users• Integrated with Google maps API for location and address searchImplemented HR for USCA and APAC regions• Dynamic Chat queues• Internationalization• Knowledge base• Service Portal• Dashboards & Reports• Workday IntegrationGlobal Credit Memo Application• Handles memos with sequential progressing approvals based on the dollar amount• Handles memos for all the business functions across the globe• Dynamic ticket visibility based on user function. Implemented a custom domain separation solution for which grants visibility to tickets based on role permissions and geography of the user.• Designed and implemented an easily configurable application for admins to Grant auditors to view the tickets based on the audit function(geography).Established Archival and Destruction process for custom applications

• Gathering Requirements from client and creating service catalogs items. • Involved in upgrading instance to Geneva, Helsinki versions• Created reports using database joins• Integrated servicenow with Aegis using REST which terminates and provisions user’s access to servers.• Created notifications with glide record information using mail script• Reverted customized SDLC and Release management application back to OOB• Wrote Ajax scripts which sends server information to client side• Implemented Recurring change module which creates changes based on user selections• Created Project status report module which captures the weekly updates or project and sends an email to project managers• Implemented time card module and integrated it with project and SDLC applications. Created a schedule job which creates recurring time cards for users on every Monday.• Wrote table level and field level ACLs on demand, project, time card and incident management applications• Worked on integration of Service Now with sky high to facilitate the field encryption• Creation of Workflows and Execution plans for the catalog items. • Integrated ServiceNow with VMWare VRA via RESTful services to submit a catalog item in VMWare Cloud Automation Center• Implemented the ESS with new Service Portal and created custom widgets using ServiceNow widget editor