Dinesh Palem Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Discover opportunities and create improvement projects that can save costs incurred in efforts or infrastructure.(Re)organize work processes between Helpdesk, Fields, and Network teams for achieving satisfactory SLAs.Provide expert assistance in support & operations esp. for WAN, LAN, and QOS Domains.Automate Standard Operating Procedures that can improve Support and Operations efficiency.Automate change deployments using Python.Create APIs for network services on OpenAPI… Show more Discover opportunities and create improvement projects that can save costs incurred in efforts or infrastructure.(Re)organize work processes between Helpdesk, Fields, and Network teams for achieving satisfactory SLAs.Provide expert assistance in support & operations esp. for WAN, LAN, and QOS Domains.Automate Standard Operating Procedures that can improve Support and Operations efficiency.Automate change deployments using Python.Create APIs for network services on OpenAPI (Swagger) that can empower other teams dependent on Network Services.Responsible for an Organization’s soft goal of creating “Innovation and Automation Mindset” across people in my business unit.Continually improved methods and procedures for processes, measurement, documenting, and workflow techniques.Researched and assessed proposed ideas, new products, and innovations. Show less

Hyderabad, Telangana, India

Participate in a rotating support schedule for the network operations with support as on call during weekends.As Infrastructure System Manager for Juniper SRX branch routers (SRX300, SRX210), accountable for Operations, Continuity, knowledge management, consultation, and Reporting.Liaise with other domain experts in project kick-off meetings and ensure a competent, cost effective and workable solution is implemented.Monitor operational status and performance of Network systems over… Show more Participate in a rotating support schedule for the network operations with support as on call during weekends.As Infrastructure System Manager for Juniper SRX branch routers (SRX300, SRX210), accountable for Operations, Continuity, knowledge management, consultation, and Reporting.Liaise with other domain experts in project kick-off meetings and ensure a competent, cost effective and workable solution is implemented.Monitor operational status and performance of Network systems over various platforms that include: Kibana, Prometheus and HP ITO events etc.Handle disaster calls and resolve prio-1 issues and work towards restoring network state for normal operations. Write up post-mortem reports on critical issues or disasters.Evaluate security service requirements from other domains and configure access on Palo Alto 5220 and SRX5400 Evaluate Load Balancing requirements from Server Platforms and create Virtual Servers on F5. Made system upgrade recommendations to improve technical practices after investigating current users' needs and existing systems' challenges. Show less

Hyderabad, Telangana, India

Troubleshoot complex issues in WAN and LAN domains.Responsible for driving escalated issues to closure.Take lead in Disaster calls and write postmortem reports.

Hyderabad, Telangana, India

L2 and L3 Network and Security implementations, documentation, and setup transition to Operations.

Hyderabad, Telangana, India

People Management (Coaching and mentoring)Liaise with technical design authorities and solution architects to gather/reconfirm all technical requirements to ensure a competent, cost effective and deliverable solution is designed.Responsible for process improvements and alignment of processes to global processes. Point of contact for program management and technical teams.Accountable for project implementation, documentation & delegation to Service Delivery.Accountable for… Show more People Management (Coaching and mentoring)Liaise with technical design authorities and solution architects to gather/reconfirm all technical requirements to ensure a competent, cost effective and deliverable solution is designed.Responsible for process improvements and alignment of processes to global processes. Point of contact for program management and technical teams.Accountable for project implementation, documentation & delegation to Service Delivery.Accountable for customer satisfaction during project implementation.Train new on-board engineers on technical, processes and workflows.Produce and maintain Standard Operating Procedures to deliver consistent SLAs and OLAs. Show less

Hyderabad, Telangana, India

Handle customer calls and do a first point analysis of issue and escalate it to level 2 engineers as in when required.Monitor security threats, first level troubleshooting of technical issues from all domains, coordinate disaster calls.Safeguard Service Level Agreements

Hyderabad, Telangana, India

Handle overseas customer calls and address issues related to Desktops, Laptops and Printers.Support Datacenter Operations for Equinix in UK.

Hyderabad, Telangana, India

Mentor, coach and train a team of 15+ people in achieving Total Problem Resolution in issues related to HP Laptops.Act as a Team Lead in his absence.