Dinesh Babu Email & Phone Number

Windsor, On, Ca

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Chennai Area, India

 Define configuration specifications and business analysis requirements Create Project charter and responsible to get sign off from client.  Stand as ADP’s main point of accountability facing Client Headquarters during the implementation of ADP’s Data integration solutions Prossessing Global HR and Payroll knowledge and other necessary competencies to deliver the maximum value. Keeping client blueprints, configuration worksheets, client specific configuration documentation and training material up to date. Part of Steering Committee Meeting, weekly project calls and provide status of thedelivery. Supporting client through User Acceptance, Parallel Testing and Go Live phases. Monitoring and managing Client relationship and satisfaction at local level during the implementation phase. Ensuring that all deliverables are created on time and accurately as per project schedule.

Chennai Area, India

 Define configuration specifications and business analysis requirements Act as a point of contact between the client and the Business Partner. Understand the requirements of the business and propose alterations/additions to the systems Conduct business process analysis with the client ERP system , needs assessments to align with project initiatives. Work with relevant users and create appropriate scenarios to test all results to determine whether the changes in the client system meet project specifications Create, review and deliver end-user documentation (user guide, process flow charts, training materials) and training where required. Liaising with clients throughout the data cleansing, mapping and conversion phase and providing any assistance required including performing data loads and reconciliation. Have provided end user training for the clients. Create test scenarios and multi countries statutory requirement document.  Providing test instructions to enable Clients to adequately test the solution. Supporting client through User Acceptance, Parallel Testing and Go Live phases. Responsible for data provided by clients for payroll processing to meet the payroll provider’s requirement. Managing projects with multi countries since ADP provides services all over the world. Handling daily/weekly calls with client and payroll provider to update on the current project’s status. Leading a team, managing their work by conducting training and assessments. Ensure to deliver every project to go live within the estimated time line.

Chennai Area, India

 Define configuration specifications and business analysis requirements Act as a point of contact between the client and the Business Partner. Understand the requirements of the business and propose alterations/additions to the systems Conduct business process analysis with the client ERP system , needs assessments to align with project initiatives. Work with relevant users and create appropriate scenarios to test all results to determine whether the changes in the client system meet project specifications Create, review and deliver end-user documentation (user guide, process flow charts, training materials) and training where required. Responsible for data provided by clients for payroll processing to meet the payroll provider’s requirement.  Managing projects with multi countries since ADP provides services all over the world. Handling daily/weekly calls with client and payroll provider to update on the current project’s status. Leading a team, managing their work by conducting training and assessments. Ensure to deliver every project to go live within the estimated time line.

Chennai Area, India

 Responsible for production and process controlling. Follow the plan as per the priority given. Effective Manpower Handling of Team members. Giving training for the sub-ordinates workers in calling department. Develop a strategy the team will use to reach the goal. Create reports to update the company on the team's progress. Manage the flow of day-to-day operations. Ensuring the target to be achieved

Chennai Area, India

 A customer care for the product INTUIT to identify installation problems and advising on the solution.  Logging and keeping records of customer/employee queries. Provide client support and technical issue resolution via voice and remote support including chat. Provides technical support to users by answering questions, troubleshooting problems guiding client through corrective steps. Communicating customer needs and wishes to our development and engineering staff. Follow standard processes and procedures. Improves client references by maintaining documentation.  Documenting troubleshooting and problem resolution steps. Keeping up-to-date with new products in order to provide support as soon as they are launched in the market. Promoted as an acting Team Leader on Feb 2014 at Sutherland Global Services

Chennai

 Business Developing through the voice process and E-mail support. Preparation of Scheduling for Business Development activities. Responsible for production and process controlling. Receives jobs from clients and allocate it to the artists department. Follow the plan as per the priority given. Responsible for the reports to be maintained.