With over 6.5 years of experience as a Customer Success Manager, I specialize in driving customer engagement and delivering measurable business outcomes. My expertise spans across data management solutions, cloud enterprise software implementation, and customer value management. At NatWest Group, I collaborated with cross-functional teams to deliver customer-centric solutions, ensuring alignment with strategic objectives through data integration, governance, and proactive issue resolution.Throughout my career, I have built strong relationships with customers, identifying opportunities for value delivery and ensuring long-term success. I excel in managing the customer lifecycle, from onboarding to driving adoption and maximizing retention, while continuously analyzing feedback to enhance customer satisfaction. My strong communication skills and ability to translate technical insights into actionable business strategies contribute to seamless stakeholder collaboration and project success.I am passionate about leveraging data-driven insights to optimize customer success initiatives and enhance customer experience. My goal is to continue fostering partnerships that drive customer success, focusing on delivering tailored solutions that empower customers to meet their business goals. I am committed to driving innovation and growth through a customer-centric approach in all my endeavors.I am currently seeking opportunities where I can leverage my expertise as a Customer Success Manager to deliver impactful results, foster customer success, and collaborate with stakeholders to achieve strategic business outcomes. If you are looking for a dedicated professional with a proven ability to enhance customer relationships and deliver value, let’s connect.
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Customer Success ManagerNatwest Group Jan 2023 - Jul 2024Liverpool, England, United Kingdom• Led onboarding for 200+ customers, enhancing customer retention by 25% within the first year by delivering personalized onboarding strategies.• Developed and executed a strategic plan targeting at-risk accounts, resulting in a 15% reduction in churn and securing key customer renewals.• Collaborated with product teams to provide custom solutions for high-value clients, boosting product adoption rates by 30%.• Established a customer feedback loop in partnership with the marketing team, driving a 40% increase in user engagement through tailored campaigns.• Managed a portfolio of 100+ clients, maintaining a 95% customer satisfaction rating by ensuring high levels of service and support.• Conducted quarterly business reviews with top 10% of accounts, leading to an average 30% increase in contract value on an annual basis.• Implemented a customer success platform, tracking and analysing key metrics that improved team productivity by 35%.• Launched a customer training program for new software features, which resulted in a 50% reduction in support tickets.• Designed and implemented a customer engagement strategy, leading to a 10-point increase in NPS over a 12-month period.• Managed and mentored a team of 10 Customer Success Associates, driving team success and increasing upsells and cross-sells by 20%. -
Management InternshipBright Network Jul 2022 - Dec 2022Liverpool, England, United Kingdom• Conducted deep-dive analyses into customer usage data, influencing product development and contributing to the rollout of three key features.• Transformed the customer service approach with a client-centric model, resulting in a 40% improvement in customer satisfaction scores.• Championed a mentorship program between new and existing customers, increasing client lifetime value by 15% through community engagement.• Collaborated with technical teams to communicate system changes, technical releases, and product enhancements, ensuring customers were well-informed and engaged.• Facilitated meetings with business and technology stakeholders to communicate strategic goals and changes, fostering alignment and increased product usage.• Conducted market research and customer feedback analysis, making recommendations for product features that improved customer engagement.• Orchestrated an international expansion strategy for priority accounts, entering 3 new markets and driving a 60% increase in annual contract value. -
Team LeadLti - Larsen & Toubro Infotech Sep 2018 - Dec 2020Bengaluru, Karnataka, India• Led and mentored a team of 7 SAP ABAP developers, ensuring high-quality code delivery and adherence to best practices.• Successfully led the team in the implementation of SAP S/4HANA migration, improving system performance and business process efficiency.• Facilitated effective communication between technical and functional teams to ensure successful project outcomes.• Implemented a robust code review process, reducing defects by 30% and improving overall code quality.• Manage end-to-end project lifecycles, including requirement gathering, system design, development, testing, and deployment.• Ensured projects are completed on time, within scope, and met quality standards.• Provided training and development opportunities for team members to enhance their skills and knowledge. -
Senior Software EngineerLti - Larsen & Toubro Infotech Sep 2016 - Sep 2018Bengaluru, Karnataka, India• Developed and implemented custom ABAP programs to enhance SAP functionality and meet business requirements.• Collaborated with functional teams to gather requirements, design solutions, and perform system enhancements.• Designed and developed SAP Fiori applications using SAP Web IDE and Eclipse.• Optimized existing ABAP programs, reducing runtime by 40% and improving overall system efficiency.• Mentored junior developers and conducted code reviews to maintain high coding standards.• Participated in SAP upgrade projects, ensuring compatibility and optimal performance of custom developments.• Successfully led the migration of legacy systems to SAP S/4HANA, resulting in improved system performance and streamlined business processes.
Dinesh Subramani Education Details
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Master Of Business Administration - Mba -
Computer Science
Frequently Asked Questions about Dinesh Subramani
What is Dinesh Subramani's role at the current company?
Dinesh Subramani's current role is Customer Success Manager | Passionate about Building Strong Customer Relationships & Delivering Value.
What schools did Dinesh Subramani attend?
Dinesh Subramani attended University Of Liverpool, Anna University Chennai.
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Dinesh Subramani
Performance Marketing Team Lead @Roas Digital | Steering Success With Data InsightChennai
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