Ensured Utility account was onboarded within the SLA in 5 days. • Applying SQL to query databases, test and align from disparate sources. • Communicating with the client to collect the data and analyses requirements to solve their queries through tickets (Zendesk) and FTP and Email. • Daily tickets allocated to the team members to complete within the ETA and update the Aging, TAT, and SLA Metrics. • Highly proficient with Develop Power BI dashboards and reports that adhere to the visualization, Data Analysis, Time Series Analysis, Root Cause Analysis (RCA) and capable of solving issues in tickets (JIRA). • Onboarded over 6000 business accounts for critical customers within 3months. • Strong analytical skill, support operations through analysis of Key Performance Indicator (KPI) and trends. • Analyzed the large amount of data using VLOOKUP, HLOOKUP, PIVOT, Duplicate removal of data and used advanced Excel functions to generate reports.

• Addressing undelivered statements due to provider issues and pending customer actions, impacting ESG • Schedule and execute plans for working on delivery gap reports based on customer severity