Reconcile and rectify all ledger accounts belonging to customersAdhere to corporate standards and procedures in all reconciliation activitiesReconcile discrepancies in different accountsHandle sensitive information in a confidential mannerProcesses member disputes of unauthorized debit and credit card transactions following rules set forth in Regulation EIdentifies and reports cases of friendly fraud in regards to claims of unauthorized card transactionsInteract with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customersWorks with Advancial’s processor on card claims and ensures Advancial losses are minimized by meeting deadlines and understanding Visa’s chargeback rulesManages daily emails, alerts and phone calls that come in through the department email boxes and phone lineWorks with various systems to detect, track and prevent fraudCross Train on other areas of the department and completes other duties as assigned