• Develop and maintain backend software solutions, ensuring seamless project delivery within defined timelines and scope.• Manage and optimize third-party API integrations to enhance system functionality and scalability.• Collaborate in the development, review, and documentation of technical plans and solutions.• Communicate effectively with management, providing regular updates on progress and aligning work with performance standards.

• Developed and troubleshooted software, ensuring timely completion of integration projects.• Conducted application testing and applied fixes to resolve errors efficiently.• Managed and streamlined third-party API integrations for seamless functionality.

•Configuring and implementing new products and feautures.•Proactively debugging and resolving complex issues.•Aligned with other teams for precise product configurations.•Part of a Scrum team delivering successful products, and weekly client demos.•Leading training sessions and writing functional requirement documents.

•Providing management of a client's workplace environment by delivering a mix of automated and personalized services. •Performing proactive analysis of issues and identify solutions for those and apply necessary fixes to the environment. •Deep-level troubleshooting in conjunction with vendor and thirdparty support within the Citrix, VMware, Microsoft and Ivanti technology. •Ensuring proper documentation and application of changes for environment configuration as well as architecture. •Performing daily operational activities, issue resolution and communication with other involved teams in order to deliver stable service, with high quality, and as-requested by business customers.

•Ensuring team members are motivated, monitored and measured in line with company targets and performance standards. •Responsible for making sure any gaps in performance or quality are quickly identified and addressed.•Mentoring and training up new collegues. •Producing accurate reports on team performance for senior managers. •Preparing daily workloads for all team members & co-ordinating the daily allocation of work.