Dinh Thi Cam Van Email and Phone Number

- Training and refresh all Receptionists, supporting the office staffs.- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.- Prepares and checks for VIP’s arrival and escorts guests to rooms.- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.- Operates the front office computer system in order to assist front office attendants.- Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.- Assists reception, business center, cashier, concierge and bell captain during they are busy.- Answers guests inquire, handle complaints and attend to the needs of the guests.- Approves and sign for allowances, rebates etc., as required by Front Office Cashier.- Authorizes charges to be made for late departures and/or compliments on them.- Promotes and maintains good public relations. Motivates and maintains good staff relations.- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.- Follows up in credit check report, liaise with credit manager.- To discuss all matters that needed to follow up with the next shift Reception Manager.- Approves the working schedule for the front office attendants and submits them to front office manager (HO).- Assigns and Approves Duty roster for all Front desk staffs.

- Try to greet guests and manage the Front Desk with dependability and reliability in a stable manner.- Training and refresh all Receptionists, supporting the office staffs.- Handle guest’s complaint /requests, co-ordinate with another Department to handle guest’s complaints /requests and feedback.-Welcome and register the guest according to the procedures.- Processing all payment and money transactions

- Find and develop customer network- Implementation of business operations, marketing Services Company- Introduce products to customers