Nguyễn Phương Đình Email & Phone Number

Hanoi, Hanoi, Vietnam

Develope new functions, upgrading current functions, which related to securities process(Opening accounts, saving customer's profiles, permission management, approve process...) on the IBM BPM platform (Business Process Management)

Vietnam

Main Language: C#, SQL Server1. GCM(Global Customer Management - CRM mini inhouse dev): The system serves to manage the process of pre-sale customer care, serves the allocation of sales targets for sale and monitors the performance and working efficiency of the sale. - Participate in developing functions according to business requirements to meet business strategies: + Create and handle customer needs (Lead) + Delivery, receiving targets + Business campaign administration. + Collection of customer information (CNM). + Customer portfolio administration for priority customer sale. + Building modules connected to other systems to serve the exchange of status as well as report data analysisThere are also some function modules serving other small operations.- Operation, maintenance, IT Support, upgrading current functions, developing new functions according to professional requirements to meet business needs.- Receive requirements, business consulting, architectural design for new requirements from the business side.- Separate task, assigning to team members, control deadline2. The portal system between Techcombank and Vingroup (Vin Portal), Masterise: System for exchanging information and data of VinHomes projects between Techcombank and Vingroup, updating application processing status, apartment status between 2 parties- Participate in developing functions according to business requirements to meet business strategies: + Data synchronization between Portal and the investor's system. + The process of handling the state, the status of processing records + Data exchange connection between portal and other systems (GCM)- Receive requirements, professional advice, bring solutions to new requirements from the professional side.- Upgrade the functions as required by the business.- Carry out operation, maintenance, support IT Support.3. Participate in some small projects with the role of development, professional consultancy, operation.

Hà Nội, Việt Nam

Main Language: C#, SQL ServerDevelopment and maintenance for Global Sale Manager System(Global Customer Management): The system serves to manage the process of pre-sale customer care, serves the allocation of sales targets for sale and monitors the performance and working efficiency of the sale.Development and maintenance for Techcombank Vingroup Portal: System for exchanging information and data of VinHomes projects between Techcombank and Vingroup, updating application processing status, apartment status between 2 parties

Main Language: Java, OracleInterConnect: System process data CDR (from output data of Mediation system) to compare billing with partner.VAS: Some VAS system serve business program (Lotery Result, Data Register,...)mBCCS: BCCS(Billing and Customer Care Service) system in mobile (Android)Mediation System: Participate in developing, upgrading and deploying the systemConvert CDR (Call Detail Record) from binary to text and import into database, in order to serve other system, other business major.InterConnect: Participate in developing, upgrading and deploying the systemReceive data from Mediation, classify and separate according to record type (calls, sms), directions (in, out, fw, ...), Route (internal, external, international ), ... and Import into the data database for collecting data with partners.Deploying VAS channel system for Viettel in Laos, Peru, East Timor, the system allows collaborators to introduce and invite customers to register VAS services (MCA, CRBT, Mobile Internet, Gamequiz, .... ), when customers successfully register, collaborators will recceive commissions.Working in East Timor from September 12, 2015 - March 16, 2016:- Participate in developing and upgrading Mobile Internet system for Viettel in East Timor.- Development and deploy the system of notification of lottery results for Viettel in Dong Timor.- Implement development and upgrade of some other small systems (Trace Cell, Freetalk, ...)- Deploying Roaming charges for discount for Laos market.- Implementing the development of MBCCS application (Mobile Billing and Customer Care System) on Android supports sales operating, customer management for Laos and Cameroun.