Continuous Improvement And Automation Intern
Current
Tampa, Florida, United States
Standardized and simplified Corporate Services Finance processes by designing a prototype to centralize all travel and expense inventory into a single Salesforce hub to enhance user satisfaction.Defined the architecture for an OpenAI chatbot, reducing manual inquiries by 60-80% for 20,000 monthly user requests.Optimized chatbot performance through SQL and VBA Excel, provided input recommendations and designed an enterprise change management plan to shift 28,000 users towards a self-service model.