- Collaborated closely with stakeholders to gather, analyze, and document business requirements specific to Tokenization, ensuring the project’s alignment with business goals and regulatory standards.- Leveraged in-depth knowledge of payment processes to support the design and implementation of Tokenization solutions, working with cross-functional Agile teams.- Facilitated effective communication between business and technical teams, ensuring clarity and alignment throughout the project lifecycle.

- Defined and articulated a clear product vision and strategy, effectively aligning cross-functional teams towards shared objectives.- Collected, analyzed, and prioritized user requirements, ensuring the product backlog is comprehensive and focused on delivering the highest value features.- Managed the product backlog, handled feature requests, ensuring customer needs and feedback are incorporated into the product development cycle.- Provided essential support to customer service and sales teams, ensuring product capabilities align seamlessly with customer needs.- Managed engagement with multiple Scrum teams concurrently, driving efficient development and timely delivery of product milestones.- Led the development of Maxen, an AI productivity application, ensuring it meets user expectations and significantly enhances overall product value.

- Evaluated product vision to ensure alignment with strategic objectives.- Cultivated relationships within key SMEs to validate product strategy & roadmap.- Developed comprehensive business cases for proposed products and initiatives.- Translated product strategy into detailed requirements and prototypes.- Collaborated closely with engineering teams to meet time-to-market objectives.

- Analyzed Business & System requirements from the Product team in Australia.- Helped to find solution to the current product’s problems. - Prepared product backlog for the development team in Vietnam.- Explained requirements, business workflows in details to the development team. - Supported to investigate and fix issues of a product with 10k end-users.

- Analyzed business requirements from the Product Manager in Australia for a Survey management system and an Audit/Reporting system.- Drew mockups to illustrate ideas, propose solution and confirm system behaviors.- Worked closely with engineering teams to meet time-to-market objectives- Created Requirement Analysis and Design Definition documents. - Explained requirements, business workflows in details to the development team. - Conducted Sprint grooming and planning meetings.

- Analyzed business and system requirements, prepared wireframes, and conducted gap analysis workshops.- Detailed requirements and business workflows for the development team.- Created feature lists, design documents, and specifications.- Wrote test cases, performed system testing, and supported user acceptance testing.- Prepared training documents and conducted end-user training sessions.- Provided pre-sales support, including application demos and business solutions.

- Collected and analyzed business requirements from managers and end-users across various departments, with a focus on warehouse and shipping sectors.- Proposed solutions to enhance the company’s shipping process and developed a new e-ticket system.- Created interactive prototypes, wrote specification documents and user manuals, and conducted research on UI and UX for both web and mobile applications.- Supported end-users in their daily operations, troubleshooting issues, and providing hot fixes for problems related to delivery, e-voucher activation, and orders.

- Analyzed customer requirements from both business and end-user perspectives.- Collaborated with the development team to review specifications, conduct Q&A sessions, and customize solutions on the Magento platform.- Ensured thorough understanding of business requirements by the development team and contributed to design and product specifications.- Documented functional and business requirements, created wireframes, and developed business process flows.

- Interacted with customers to address inquiries and prepared detailed specifications for the technical team.- Coordinated 30 eSurvey projects, converting paper surveys to tablet-based, and composed reports and logic maps.- Acted as QC engineer and Business Analyst for 7 eSurvey, eLearning, and web/mobile projects.