Building and maintaining excellent working relationships with clients (Independent Medical Practitioners, Private Clinics, Hospitals).Overseeing the end-to-end management of the Revenue Cycle Management (RCM) process on behalf of clients in line with in place Statements of Work.Responsible for managing the client onboarding process and ensuring that new proprietary HCRM technologies, management solutions and RCM facilitative procedures are seamlessly incorporated within client administrative and clinical practices.Advising clients on technical and regulatory aspects of the RCM process and ensuring that their billing and revenue management practices are aligned with the US Healthcare regulatory framework (HIPPA Regulations, HITECH Act).Overseeing the administrative and technical RCM services provided to clients by junior staff (certified coders, claims executives, customer service, senior operations executives /AR executives)Recruitment and Training

Building and maintaining strong relationships with clients in the USA by collaborating closely with doctors and medical practitioners across various states, including those affiliated with medical clinics and hospitals. Monitoring monthly revenue and providing consultations on areas needing improvement or termination. Supervising daily production activities with respective teams in India, Sri Lanka, and the USA, and implementing measures to achieve optimal turnaround times. Addressing and resolving client grievances and concerns. Investigating declined payments and providing solutions. Participating in weekly business reviews with practice management. Contributing to the client onboarding process and establishing guidelines for smooth business transitions. Enhancing efficiency and team development by mentoring and training new employees to meet industry standards. Practicing diligent Revenue Cycle Management and training new staff on HIPAA regulations to prevent compliance issues with US government regulations and law offices.

Monitoring the project processing status of the group, ensuring all operational delays and problems that may adversely affect project quality and turnaround time are resolved in a timely manner.Regularly assessing the in house and projected production volumes of the group, plans out and coordinates production operations to meet the requirements.Instituting measures to achieve optimum performance in efficiency, quality, profitability and utilization of resources in the group.Recommending hiring and/or termination of personnel in accordance to law and conjunction with HRD. Approves performance plans of subordinates, monitors and evaluates their performance and recommends action to reward, develop and/or regularize them, if merited.Fostering teamwork and motivation in the group and intervenes and resolves conflicts if cannot be done at the lower levels.Training staff on ISMS/QMS basics, ISO/QMS supervision for the department and attending Management Review discussions etc.

Overseeing query rectification process of merchants in the areas of funding, financial reporting, refunds, settlements, secure data changes and charge back complaints. Reviewing regular payment authorization process of credit card payments and verifying payments for cancellation. Providing required process adherence training for new employees. Monitoring continuous process improvements. Cross-selling of online products for existing merchants and supervising conferences between SCB and First Data International (Australia). Overseeing IPG (internet payment gateway) operations in SCB- Bangalore, Chennai, Delhi, Chandigarh and Kolkata etc. Authorizing and supervising of merchant processing agreements. Supervising KYC (Know Your Customer) verification process of clients. Coordination with clients and web developers for successful testing of internet payment gateways and boarding their platforms. Initiating weekly periodic review conference with sales and credit teams through out India. Supervising, directing and monitoring the merchant boarding and de boarding process in China including installation and maintenance in various regions. Teleconferencing with vendors and merchants on service level upgrades, changes and EDC POS collection.

Overseeing the process of medical collection of medical reimbursements from major insurance companies in United States. Aligned with hospital managers and physicians in terms of their medical reimbursements and scheduling of patient visits.Monitoring and analyzing of payment cycle which allows the timely payments and enabling on time billing which keeps the revenue cycle a continues process.Analyzing of medical claim rejections for compliance of HCFA and HIPPA regulations.Coordinating with Customer service unit, pertaining to customer payment statements and missing demographics.Directly communicating with doctors and office managers of US Hospitals and Medical facilities in order to validate patient medical demographics and patient information etc.Presenting and briefing doctors on their periodic Revenue analysis, fluctuations and grey areas to be vigilant and and the areas of improvements.Monitoring on time cheque deposits, billing, posting and identifying the areas of development to increase the efficiency of the process.Conducting TrainingConducting monthly assessments and evaluations

Interviewing candidatesHead hunting / Executive SearchLiaising with ClientsRecruitingCareer adviseMaintaining documents / Records of recruitmentsPreparing offer letters and handling salary revisesHandling salary negotiationsParticipating in many promotions and exhibitions etc.

Consultation and conducting interviewsPlanning and implementing recruitment campaignsHead hunting / Executive SearchClient communication/Liaising - Overseas/LocalDesigning marketing campaigns /client acquisitionClient managementReport generationsSalary negotiationsRectifying issues pertaining to overseas travels –Foreign employmentLeading and forming successful recruitment teamsPromoting E – Marketing ServicesConducting e-mail campaignsTraining new employeesConducting employee evaluationsPreparing pay roll / deputies payments