Key responsibilities:•Troubleshoot and resolve technical issues: Diagnose user problems, identify solutions, and implement fixes for software,hardware, and network issues.•Provide technical support: Assist users through various channels (phone, email, chat) by answering questions, guiding them through solutions, and documenting the process.•Manage service requests: Log, categorize, prioritize, and track incoming service requests to ensure timely and efficient resolution

Key responsibilities:•Hardware deployment and support: Set up and configure new equipment, including monitors, for staff members. Troubleshoot basic hardware issues and provide assistance with equipment returns tovendors.•Data analysis and support: Assist the broadband support team with data entry and analysis tasks. Involved in compiling reports, extracting data from various sources, and contributing to ongoing support initiatives.•Technical documentation and training: Assist with maintaining and updating IT documentation, such as user guides and knowledge bases