Dinish Kumar Email & Phone Number

Seremban, My

Pekan, Pahang, Malaysia

Cyberjaya, Selangor, Malaysia

Key responsibilities:•Troubleshoot and resolve technical issues: Diagnose user problems, identify solutions, and implement fixes for software,hardware, and network issues.•Provide technical support: Assist users through various channels (phone, email, chat) by answering questions, guiding them through solutions, and documenting the process.•Manage service requests: Log, categorize, prioritize, and track incoming service requests to ensure timely and efficient resolution

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Key responsibilities:•Hardware deployment and support: Set up and configure new equipment, including monitors, for staff members. Troubleshoot basic hardware issues and provide assistance with equipment returns tovendors.•Data analysis and support: Assist the broadband support team with data entry and analysis tasks. Involved in compiling reports, extracting data from various sources, and contributing to ongoing support initiatives.•Technical documentation and training: Assist with maintaining and updating IT documentation, such as user guides and knowledge bases

Bachelor Of Computer Science (Software Engineering) With Honours, Computer Science

Activities and Societies: Participated in DevTown, Google and Microsoft bootcamp for frontend and backend web development using javascript.

Diploma In Digital Technology, Information Technology, 3.37

Activities and Societies: Winner Final Year Project Competition, Polytechnic Seberang Perai, Represented Polytechnic for FYP Competition.