Subcon under NCS stationed at IMDA• Providing support for Windows operation systems and end user devices• Staging and deployment of desktop/notebook• Managing of incidents and IT inventory with BMC Remedy• Providing support for scanners, printers, and peripherals• Replacing of notebooks and desktop before end lease• Collaborate with 2nd level support for incidents and implementation• Advanced troubleshooting of windows using Regedit, memory diagnostic tools, hard… Show more Subcon under NCS stationed at IMDA• Providing support for Windows operation systems and end user devices• Staging and deployment of desktop/notebook• Managing of incidents and IT inventory with BMC Remedy• Providing support for scanners, printers, and peripherals• Replacing of notebooks and desktop before end lease• Collaborate with 2nd level support for incidents and implementation• Advanced troubleshooting of windows using Regedit, memory diagnostic tools, hard disk diagnostic tools, and recovery console• Providing support to director level users on demand• Global user software installation service request• Managing IT asset inventory ensuring accuracy on daily basis• Providing first level support for software such as Microsoft Office, SAP Software, ActivClient, RSA Authentication agent and excel add-ins.• Troubleshooting of SCCM Client, Aruba ClearPass Onguard, SecureAge and Cisco Anyconnect• 1st level support for network problems such as Wireless connection, VPN, LAN connection with help tools like Portqry• Practice of security procedure for virus detection and removal of malicious file• Advanced troubleshooting/installation of Computer hardware and peripherals• Managing of IT inventory, assignment of EUCD and movement of loaner equipment• Documentation of procedures and guides for end users for self-help setup/configurations• First level support for GoMax device management for Apple devices (AirWatch, MobileIron, Intelligent Hub) Show less

Subcon under NCS stationed at IMDA• Providing support for Windows operation systems and end user devices• Staging and deployment of desktop/notebook• Managing of incidents and IT inventory with BMC Remedy• Providing support for scanners, printers, and peripherals• Replacing of notebooks and desktop before end lease• Collaborate with 2nd level support for incidents and implementation• Advanced troubleshooting of windows using Regedit, memory diagnostic tools, hard… Show more Subcon under NCS stationed at IMDA• Providing support for Windows operation systems and end user devices• Staging and deployment of desktop/notebook• Managing of incidents and IT inventory with BMC Remedy• Providing support for scanners, printers, and peripherals• Replacing of notebooks and desktop before end lease• Collaborate with 2nd level support for incidents and implementation• Advanced troubleshooting of windows using Regedit, memory diagnostic tools, hard disk diagnostic tools, and recovery console• Providing support to director level users on demand• Global user software installation service request• Managing IT asset inventory ensuring accuracy on daily basis• Providing first level support for software such as Microsoft Office, SAP Software, ActivClient, RSA Authentication agent and excel add-ins.• Troubleshooting of SCCM Client, Aruba ClearPass Onguard, SecureAge and Cisco Anyconnect• 1st level support for network problems such as Wireless connection, VPN, LAN connection with help tools like Portqry• Practice of security procedure for virus detection and removal of malicious file• Advanced troubleshooting/installation of Computer hardware and peripherals• Managing of IT inventory, assignment of EUCD and movement of loaner equipment• Documentation of procedures and guides for end users for self-help setup/configurations• First level support for GoMax device management for Apple devices (AirWatch, MobileIron, Intelligent Hub) Show less

• Resolving Company’s system and network infrastructure system issues• Keep track of fibre issues that encountered system defects• Manage urgent escalated cases (IDA)• Perform User acceptance test (UAT) for new system• Occasional on-site troubleshoot related to network connectivity issues• Backend connections using Network interlink system ( Small world )• Liaising with network field staff on network information using BMC Remedy User system• Assisting with relevant… Show more • Resolving Company’s system and network infrastructure system issues• Keep track of fibre issues that encountered system defects• Manage urgent escalated cases (IDA)• Perform User acceptance test (UAT) for new system• Occasional on-site troubleshoot related to network connectivity issues• Backend connections using Network interlink system ( Small world )• Liaising with network field staff on network information using BMC Remedy User system• Assisting with relevant personnel on ‘Adhoc network issues • Prepare ’Adhoc reports when requested Show less