Review, analyze, and gather information on incoming orders to spot trends and prevent fraudulent order attempts.Communicate empathetically with cardholders to confirm order authenticityMake and execute decisions regarding the validity of ordersMeasure, track, and communicate data on fraudulent attempts and chargebacks regularlyWork cooperatively with the Payment Support team to recognize trends and update the system accordinglyRespond directly to our Payment Processors regarding chargebacks and disputesEvaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience

• Managed case management and fraud prevention for Excess Telecom, ensuring customer satisfaction.• Collaborated with various departments to analyze customer feedback and identify areas for improvement.• Provided accurate and timely information to customers regarding products and services, resolving issues promptly.

Lead Generation. Provide client service to both existing and prospective clients and facilitatethe growth of installations at Service Centres. Responsible for Monitoring and Achieving,required conversion on Demo Accounts. Secure new business from Dealerships and cold calling. Managing Demo/Pre-Fit and on-sell processes and procedures. Area and market penetration. Query and account resolution, Query and account resolution

Maintaining accurate and up-to-date client-specific CRM records. Managing ExistingCustomer Database. Planning, implementation, and follow up on all special events and providing feedback on all leads generated. Ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly thoserelated to safety. Serving as a liaison between the dealership and its customers.

Ensuring that sufficient planning is in place to achieve agreed sales targets. Administration of sales contracts. Development and Building of a new client database. Facilitate growth of installations at Service Centres Attend to point of sale material at Dealership and Service centres Maintain good relationships with F& I as well as Stock Controllers

Short term insurance sales▪ Basic data capturing.▪ Updating client’s info.▪ Cold calling to prospectiveclients.▪ Sales and upgrading of policyproducts▪ Selling home, car and buildinginsurance.▪ Responsible for the well-being of the client’s insuranceportfolio.▪ Walk in clients