Responsible for the collaboration among various recruitment teams to identify training needs, develop Standard Operating Procedures, and implement process improvements that align teams and enhance operational efficiency.

Acomplished Training Manager with a proven track record in identifying training needs and designing strategic training initiatives. Expert in implementing continuous education and leadership development programs. Adept at tracking development progress, managing training budgets, and nurturing strong client relationships to drive organizational success.

Skilled in monitoring new hire class performance, planning of future training sessions. Proficient in coordinating with IT to ensure equipment readiness and conducting weekly audits of trainers to align with client agendas and maintaining high training standards.

rainer for new hires, following the client’s agenda to ensure successful onboarding and graduation of new recruits. I was responsible for ensuring the required client metrics were met throughout the training process.

 Dedicated quality analyst with expertise in monitoring client calls based on scorecard, providing targeted feedback and coaching to employees and conducting detailed process audits. Skilled in facilitating weekly and monthly staff calibrations to ensure consistent quality standards and drive continuous improvement initiatives.

Responsible for meticulous planning, coordination and execution of weddings in Riviera Maya. Expertise includes but not limited to managing guest experience, liaising with vendors and overseeing payment logistics to ensure memorable and stress-free events

Assistance to the heads of the Animation and Food & Beverage departments in a small hotel, ensuring recreational activities for both children and adults. I also supported the restaurant by supervising the buffet service.

I assisted the Human Resources department by filing CVs and organizing potential candidates for various job positions within the company. I also communicated internal information and made calls to gather employment references.

Customer service | Gathering of information for group reservations on "M experience" | Creations of personalized reservations on public and internal restaurants