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Dinuka Ramanayaka is listed as Service Manager at Mitra AI at Mitra AI, a company with 184 employees, based in Gampaha District, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Dinuka Ramanayaka.
Dinuka Ramanayaka previously worked as Service Manager - Managed Services at Mitra Ai and Associate Service Manager - Managed Services at Mitra Innovation. Dinuka Ramanayaka holds Bachelor'S Degree, Information Technology from Sliit.
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I'm a Service Manager with over 14 years of experience in the IT industry, specializing in Managed Services and Support Services. Proficient in leading teams and managing projects. Focused on delivering swift and precise solutions for clients while ensuring alignment with their strategic objectives. Successfully led multiple teams and maintained a strong grasp of emerging technologies, particularly Cloud, to navigate complex projects for various European clients. Dedicated to adhering to SLAs, maintaining robust documentation, and optimizing service quality. Passionate about continuous improvement, innovation, and client satisfaction.
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A career timeline built from the work history available for this profile.
Moratuwa, Western Province, Sri Lanka
Leadership & Team Development:Lead a 15 member managed services support engineering team and an 18 member development team.Align team objectives with the organization’s service delivery strategy.Mentor and coach team members to enhance skills, careers, and performance.Project Management & Service Management:Oversee 6 simultaneous projects for UK and EU.
Moratuwa, Western Province, Sri Lanka
Leadership & Team Management: Led a 15 member support engineering team and an 18 member development team, aligning their objectives with organizational strategies. Provided mentoring, coaching, and career guidance to enhance team performance.Project & Client Management: Oversaw 6 simultaneous projects for UK and EU clients, serving as the secondary.
Colombo, Western Province, Sri Lanka
Provided leadership and guidance to a 20 member managed services support engineering team.Acting as the secondary escalation point for complex technical issues.+ Other responsibilities from previous designation (Associate Team Lead - Managed Services)
Colombo, Western Province, Sri Lanka
Provided leadership and guidance to a 10 member managed services support engineering team, overseeing various responsibilities such as monthly schedules, 24x7 shifts, and monthly allowances.Aligned team objectives with the organization's service delivery strategy.Mentored and coached team members to enhance their skills and careers.Maintained a.
Colombo, Western Province, Sri Lanka
British Telecommunication PLC - AutoFixActively pinpointed system issues through trap setups in servers.Swiftly addressed and resolved user-initiated incidents and service requests.Regularly conducted monthly change management activities within the production server environment.Offered unwavering 24x7 on-call support for the AutoFix CIM application.Engaged.
Colombo, Western Province, Sri Lanka
CSG International (Global) - RouteEfficiently addressed and resolved incidents and service requests from users.Executed change management procedures in both production and test server environments.Delivered dedicated 24x7 on-call support for the CSGI Route application, serving 10+ Telecom companies.Engaged actively in client and external support team.
Colombo, Western Province, Sri Lanka
British Telecommunication PLC - COTPLUSEfficiently addressed and resolved user-reported incidents and service requests.Managed change activities across both production and testing server environments.Delivered consistent 24x5 on-call support for the COT PLUS application.Collaborated in meetings with clients and external support teams, ensuring clear.
Colombo, Western Province, Sri Lanka
Administration of company network including servers, ERP Systems,Corporate website & email systemProvided support for 100+ Domain users to work in their ERP Systemsby resolving Internet, hardware & Software Problems
Colombo, Western Province, Sri Lanka
Administration of company network including servers, Firewall, ERP Systems,Corporate website & email systemIT Documentation including Technical Documents, User Manuals andproviding IT Helpdesk support for 2100+ employees
Other employees you can reach at mitrai.com. View company contacts for 184 employees →
Kavinda Munasinghe
Colleague at Mitra AiSri Lanka, Sri Lanka
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KS
Kalana Silva
Colleague at Mitra AiSri Lanka, Sri Lanka
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TK
Thilina Kularathna
Colleague at Mitra AiColombo, Western Province, Sri Lanka, Sri Lanka
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YP
Yasitha Perera
Colleague at Mitra AiKurunegala District, North Western Province, Sri Lanka, Sri Lanka
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SN
Sakith Nimpura Mendis
Colleague at Mitra AiPanadura DS Division, Western Province, Sri Lanka, Sri Lanka
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SS
Sanneth Sarantha
Colleague at Mitra AiSri Lanka, Sri Lanka
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JM
Jeewantha Madubashana
Colleague at Mitra AiSri Lanka, Sri Lanka
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NK
Nirmal Kanchana
Colleague at Mitra AiSri Lanka, Sri Lanka
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SG
Sara Gallage
Colleague at Mitra AiSri Lanka, Sri Lanka
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VD
Vindya De Silva
Colleague at Mitra AiColombo, Western Province, Sri Lanka, Sri Lanka
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Quick answers generated from the profile data available on this page.
Dinuka Ramanayaka works for Mitra AI.
Dinuka Ramanayaka is listed as Service Manager at Mitra AI at Mitra AI.
Dinuka Ramanayaka is based in Gampaha District, Western Province, Sri Lanka while working with Mitra AI.
Dinuka Ramanayaka has worked for Mitra Ai, Mitra Innovation, Virtusa, Anverally & Sons (Pvt) Ltd, and Slt Manpower Solutions.
Dinuka Ramanayaka's colleagues at Mitra AI include Kavinda Munasinghe, Kalana Silva, Thilina Kularathna, Yasitha Perera, and Sakith Nimpura Mendis.
You can use AeroLeads to view verified contact signals for Dinuka Ramanayaka at Mitra AI, including work email, phone, and LinkedIn data when available.
Dinuka Ramanayaka holds Bachelor'S Degree, Information Technology from Sliit.
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