Dinuka Panagoda Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Sydney, New South Wales, Australia

• Develop project plans, timelines, and budgets for ICT projects.
• Coordinate project resources, including personnel, equipment, and materials.
• Monitor project progress and ensure adherence to deadlines and budget constraints.
• Implement project management methodologies such as Agile, Waterfall and other methods as appropriate.
• Lead and motivate cross-functional teams, including developers, engineers, and other technical staff.
• Delegate tasks and responsibilities effectively, ensuring team members understand their roles.

Sydney, Australia

• Plan and direct client-facing and internal IT projects.
• Define project scope, objectives, and deliverables in collaboration with subject matter experts.
• Develop and execute project plans, considering scope, timeline, and resource constraints.
• Develop and manage project budgets, ensuring financial goals are met.
• Ensure projects are delivered on time, within scope, and budget.
• Identify and assess project risks and develop risk mitigation plans.

Sydney, Australia

• Define project scope, gather project objectives, requirements and goals.
• Develop project plans and documentation.
• Identify, allocate, and manage internal and external project related resources.
• Track project progress throughout the project lifecycle and ensure the milestones are achieved as scheduled.
• Monitor project schedule, update documentation and issues registers.
• Create and distribute project status reports providing regular updates to all stakeholders.

Sydney, Australia

• Manage a team of network engineers involved in provisioning services and providing network support to retail service providers and direct enterprise customers.
• Conduct project management and project coordination duties.
• Provide application and technical support to field engineers to roll-out new FTTH, VDSL and HFC networks.
• The first point of contact for vendors and other third party organisation to maintain the consistency of end user applications.
• Manage customer escalations and disputes effectively and keeping all stakeholders updated on the daily and weekly basis.
• Facilitate coordination between onsite contact (Building Manager, Council, and Residents) and field engineers.

Sydney, Australia

• Provide technical support to corporate and residential clients.
• Provide application support for over 15 enterprise-wide applications.
• Answer an average of 50 calls per day by addressing customer inquiries, solving problems and up selling.
• Responsible for network monitoring and surveillance, network incident management and resolution. Utilising tools such as the dude, Winbox, WireShark, Allot NetEnforcer, Solarwind.
• Service activation and provisioning in various telecommunication networks. I.e. HFC, VDSL, FTTH, Ethernet, ADSL, All optics etc.
• Use Huawei U2000/EMS software to remotely configure switches.