Dinusha Gunawardhana Email & Phone Number

Colombo, Western Province, Sri Lanka

Sri Lanka

• Drive the product development work and responsible for ensuring the business realize the intended value of the investments made.• Act as the voice of the customer, provides technical thought leadership, and ensures that product delivers the intended value on time, on budget, and with the right quality, resulting in great customer adoption and high customer satisfaction.• Driving one or more product development teams by Coordinating, removing impediments, sequencing, and prioritizing within the set scope.• Works with all aspects of the development cycle, from scope definition, design, estimating, planning, scheduling of resources, through to the actual development, testing, quality assurance, delivery to market and ongoing support.• Also includes explaining plans, demonstrating product capabilities, and presenting product vision, strategy, and roadmap.

As a Scrum Master in Development Team and Support Teams: 5+ Years• Plan daily support case handling process with the support team.• Involve in development backlog refining and prioritizing and release planning with customer representative, product owner and commercial manager.• Perform the sprint plan with the development team. • Carryout daily standup and retrospective meetings with the development team.• Carryout sprint demonstration m meetings for the customer representatives, commercial managers, product owners and other counterparts of the project.• Facilitate the development team in solving issues as an intermediary person between the team and the project management. • Provide required information to the project management in relate to development project and support progress. As a BSA in IFS R&D Core Product Development: 5+ Years• Working as a BSA in core product development in supply chain domain from IFSAPP8, IFSAPP9 to IFSAPP10 versions.• Understand and gather new requirements for the core releases from the customer reps from regions. • Design the system, prepare the epic specifications, user story breakdowns & user story specifications.• Communicate the requirements to the development team and plan the sprint. • Prepare user help documents, process models, training material & help texts fields.• Do functional tests in the application to ensure the development meets the customer requirement with high level of quality. • Prepare test specs to newly developed functions.• Prepare webinars release notes when releasing the newer versions of IFS Applications.• Perform functional flow tests prior to the release of new versions and service packs using HPALM. • Conduct trainings and workshops for consultants, customers and development teams of newly released functionalities. • Liaison with customer representatives, commercial managers, project managers and other stake holders for successful project completion through effective communication.

Sri Lanka

Early Adopter Program (EAP) Queue Manager, IFS R&D International (Pvt) Ltd, Sri Lanka, • Manage the EAP product queue with tasks from the EAP customers.• Take ownership of all tasks and work with the project team to ensure high service level.• Prioritize EAP requirement backlog with the customers and development organization. • Keep track of the progress of the EAP issues handled by development teams and communicate progress with EAP Customers.• Ensure all EAP requirements are delivered on time in right priority order to make sure high level of customer satisfaction. • Administrate the EAP project via JIRA.• Provide functional training for EAP customers.

Experienced in the following systems and Modules of IFS Applications:• JIRA• HPALM• Purchasing• Inventory Management• Warehouse Management• Sales• CRM• SRM• Export Control• Manufacturing• Rental Management• Business Analytics• LobbyExperienced in working with following versions of IFS Application:• 2004-1• APP7• APP7.5• APP8• APP9• Industry Extensions and Localizations As a Support BSA in IFS R&D Support in Supply Chain: 3+ Years• Was responsible to provide R&D functional support for regional centers and customers across the Globe.• Act as the intermediary between the customer and the development team by identifying and analyzing the customer issues regarding the system in various perspectives and providing necessary solutions to them. • Support and guide the Software Engineers to understand functionalities and the specifications, by coordinating requirements with the counterparts.• Holds the total responsibility of managing the customer till the issue is solved. • Was also responsible for the Verification and Quality Assurance of the Patches delivered to customers mainly in Supply Chain Management functional area.• Perform unit, modular and integration tests on all business process functionality in customer support process as a quality assurer.• Get involved in handling cross functional issues with other domains in IFS Applications like Manufacturing, Service management, Finance and Projects. • Transfer knowledge about the functional business logics and requirements/solution to the Development Teams, Documenters and Internal & External Testers.• Carryout functional trainings and knowledge sharing sessions to customers, consultant and software development teams. • Carryout mentoring programs for the newly recruited software engineers and business systems analysts. • Practiced Agile software support processes and methodologies.

• Experienced in working with HR, Time & Attendance and Payroll modules• Client account management by handling the client requirements throughout the project life cycle. • Project requirement gathering from the client by studying the current business process and identifying the client’s requirement.• Implement the project in the client site with data migration, testing (parallel runs), and end user training.• Provide necessary technical and non-technical support to the client after the implementation.

Master Of Business Administration (M.B.A.), General

Passed Finalist

Bachelor'S Degree, B.Sc Hons, Management And Information Technology (Special), First Class

Maths Stream: 2002 A/L