Administering, monitoring, and troubleshooting computer systems (Datacenter Servers), applications, and other network-related issues remotely using RMM tools (Solarwinds-Nable, Datto, ConnectWise, Automate, Auvik).• Provide technically feasible solutions (Level 2 Support) to clients within the SLA.• NOC (Network Operations Centre) services for WLS (White Labelled Services).• Resolving system alerts related to Microsoft Technologies such as Active Directory, File Server, Exchange Servers, Hypervisor (Hyper-V, VMWare), WSUS, Group Policy,DNS server, DHCP, and other administrative System.• Troubleshooting issues on virtualization environments [Windows Hyper-V andVMware].• Managing and administrating backups and restore processes of Shadow protect, Datto, Veeam, Symantec Backup Exec, Windows Backup, MSP Backup, etc.• Dealing with hardware and application support queries and issues reported to the helpdesk and coordinate and escalate to relevant vendors.• Troubleshooting network connectivity in a LAN/WAN environment and coordinating with ISPs for WAN side issues.• Email Administration (0365 and on-premises Exchange).• Antivirus and WSUS administration and management.

Supports as a Senior Analyst for FedEx.• Monitor Identity and Access Management (IAM) within the DWP, gathering requirements and managing customers' infrastructure and servers for Active Directory, Directory Synchronization, Exchange, Azure AD, and Multi-Factor Authentication (MA)• Keeping track and regularly upgrading the OS and Service versions of IAM servers/Services with the coordination of multiple teams• Managing the Azure AD / Exchange, Users, Groups, Conditional Access Policies etc. Azure AD, along with the regular clean-ups of the stale entries• Building the Infrastructure Documents (Runbook, Design Document etc.) for IAM Services.• Administration & Troubleshooting of 2012 R2, 2016 ,2019 ,2022 & Exchange Servers• Managing of DNS, DHCP resource records• Diagnose and troubleshooting of DNS name resolution issues and DHCP• OneDrive migration process, withing OneDrive migration process. It's beneficial for the company because all users' data is more valuable, without any data loss OneDrive migration saving time and valuable user data• Handling end to end ticket flow on ITSM tool ServiceNow as per the agreed SLA’ and timeline. • Responsible for activities relating to the evaluation, analysis and setup of PC-based software products• Troubleshooting client software and basic network connectivity problems• Working with windows ADDS/ Citrix workspace and other applications.• Managing and monitoring system performance and availability (Service now for alerting system)• Implementing system upgrades and patches

Analytical Skills · Revenue Cycle Management · Time Management · SharePoint · Problem Solving

During my time as a Banking Trainee at Commercial Bank PLC, I had the opportunity to work at one of the leading and most innovative banks in the country. I was exposed to a wide range of banking processes and procedures and gained knowledge in core banking functions, including loans and deposits, investment banking, international banking, and personal banking.Over the course of the trainee program, I developed a greater understanding of the banking industry in general. I learned about the various regulations and policies that banks must adhere to, as well as the different types of products and services they offer. I was also exposed to the company's culture and values, which gave me a more in-depth understanding of the way the bank operates.Overall, my time as a Banking Trainee at Commercial Bank PLC was an incredibly rewarding learning experience.