Dinushka Ihalagamage Email & Phone Number

Colombo, Western Province, Sri Lanka

Primary duties - End User Service (EUS) Lead, Incident, Problem and Change management Head, Branch network implementation\management, Network alert monitoring, Vendor management, Implementation of new Projects.Projects - Bit locker implementation, OneDrive implementation, Centralize Print management.Skills - Team Management, Technical Management.Training - Power Apps automation, CISCOInfrastructure - O365 Cloud, MS Azure, AS400, Service now ITSM, Power Apps, CISCO, Ariba, CyberArk EPM, McAfee DLP, ZScaler, Crowstrike, Forcepoint.End-point - 800 to 1000Work Hours - Standard shift basis support, IT Infra and Service Desk.

Colombo, Western, Sri Lanka

Primary duties - Transition and Migration Projects , Enterprise Data content management Projects, New process documentation, Solution Management process, SCCM Administration.Skills - Team Management, Process documentation, IT Inventory Management.Training - KATA project management, Udemy online training, SCRUM practices.Infrastructure - O365 Administration & Management, Service now Service Desk system, Manage Engine Service Desk system, Exchange management, Druva Management, Symantec Endpoint Management, Veeam backup system.End-point - 3000 to 5000Work Hours - Standard shift Basis Support IT Service Desk.

Colombo, Western, Sri Lanka

Primary duties - SCRUM - AGILE methodology, Increased IT Inventory system management, SCCM deployment and management, New process documentation, IT Budget handling.Skills - Team Management, Process documentation, IT Inventory Management.Training - JIRA project management, Proofpoint system, Carbon Black anti-virus management, Pluralsight online training.Infrastructure - Freshservice ITSM System, Kaseya Service Desk system, Data Dog network monitoring, Traverse monitoring, Carbon Black and Symantec Anti-Virus systems, Proofpoint enterprise security Cyber security solution.End-point - 2000 to 5000.Work Hours - 24X7 IT Support Help Desk - Level 2 (Global Team)

Doha, Qatar

Primary duties - Monitoring IT Service desk queue ensuring to agreed service levels, Call center handling, First Level remote support, High severity incident handling on Five-star international Airport environment.Skills - Team Management, Time Management, Customer care handling, Monitoring critical IT services.Training - Airport Security and Measurement Training.Infrastructure - HPSM Service desk system, SCCM - VNC Remote tools, Call center system, ITIL Incident Management and Change Management.End-point - 5000 to 10000.Work Hours - 24X7 Support IT Service Desk (Included Call Center).

Innodata Lanka (Pvt) Ltd, Colombo And Galle

Primary duties - Branch network setup from the scratch (Network cabling up to CISCO device configuration)Skills - Installing, Configuring & Maintenance of CISCO devices (L2\L3), Troubleshooting Cloud & Virtualization technologies (Microsoft Cloud O365, Citrix, Google Apps)Training - CISCO Switches and Routers, Vulnerability management.Infrastructure - HPSM Service Desk, Manage Engine Service Desk system, Symantec Anti-Virus, Symantec Backup system, Acronis Backup.End-point - 1000 to 1500.Work Hours - Shift Basis IT Support and on-call support.

No.88, Kotugodella Street, Kandy

Primary duties - Increased company revenue by 20% by acquiring 10 new clients throughout 2011 and earned more than 10 Millions of Government and Private sector Tenders.Technical assistance, product education, & after-sales support services. Technical evaluation on Sales and Marketing.Skills - On-site support, handling technical presentations at trade shows and conference, Tender handling.Training - Hardware Technical supportInfrastructure - MS Office, Tender systems, Procurement Management.End-point - 500 to 1000.Work Hours - General shift Basis.

Base Operations, Tikrit – Iraq (Cob-Speicher)

- ERP System operations (update, handling, and reports preparation) (Strategic Tactical Enterprise Asset Management – US Military)- Daily reports for higher Management (Bonding report, Situational report, Employee Tracker report)- Allocating and Coordinating Engineers based on Priority.- Allocating Engineers for project base time line.- Supervise & coordinate the activities of orienting and training.- Prepares special and recurring reports.- Structure, organise, and maintain personnel records.- Archiving to British standards.

It / Communications, Tikrit – Iraq (Cob-Speicher)

- Install and maintain new Networks (Planning, Cabling and Installing LAN & WAN networks)- Design, Installation & finalizing the Optic Fiber networks (Multi-mode and Single mode)- Install and maintain of Wireless networks(Satellite Dishes, Microwave communication & Canopy)- Network hardware and software installation(CISCO switch, Routers, VOIP units, Tower installation)- Installation of UTP cable & Patch panels.- Radio communication equipment installation(Mobile radio and Radio stations)- Troubleshooting on Wireless Networks and LAN Networks.- Install new TV lines, Troubleshooting & Maintenance.

Mount Lavinia, Colombo

Primary duties - Implementation and administration of all IT Services, Define and improve all system and network operations processes, Manage internal/external application upgrades.Projects - Branch Networking, PAC Installations, Anti Virus guard management.Skills - Co ordination, Team work, Vendor managementTraining - CCTV camera, PLC systems.Infrastructure - Windows Server 2003, Windows XP, DOS base systems.End-point - 50 to 100Work Hours - Standard shift basis.