Diny Van Der Horst Email & Phone Number

Waalre, Nb, Nl

Waalre

Ik ben gediplomeerd Leefstijlcoach en begeleid cliënten naar een gezonder gewicht voor nu en later. Dit kan middels Het Stappenplan van Het 1 op 1 Dieet.

Cambridge

* Analysing complaint handling system, propose and execute improvements, resulting in clear management information and reduced throughput time of complaints* Analyse and advise shortcomings for ISO certification, resulting in a Business Unit prepared for ISO certification

* Developing and implementing a new management information system* Business Reporting to Government, Management Team and Council of Commissioners* Analysing, designing and optimising organisational processes, resulting in clear throughput and fault reduction

* Determine agenda, papers and minutes for Board meetings* Coordinating actions resulting from Board meetings* Coordinating communication of Board meeting decisions to the organisation * Program and change management of the merger of two housing associations (De Woonmaatschappij and Zomers Buiten)* Guiding project teams which analysed business processes and proposed a new organisation structure* Developing, executing, analysing and reporting customer and employee satisfaction surveys

Developing, implementing and managing the Total Quality Management system. Vitae became an ISO certificated company. With a project based working method I developed and implemented:* Quality manual describing all business processes* Internal audits* Management review system, including analysing and presenting management information to board of directors and management* Complaint handling system* Customer and employee satisfaction surveys

Post Bachelor, Leefstijlcoach

Master Of Science In Business Administration, Management Of Technology & Innovation