Diogo Castro Email & Phone Number

Parnamirim, Rn, Br

India

User researcher for product manager.

Work helping customers that have problems in the online platafoms as casinos. Using CRM and live multiple live chat always looking for custumer satisfaction.

Natal, Rio Grande Do Norte, Brazil

Costumer service expert and support helping customers on chat. Working on Teleperformance Campus Parnamirim. Had Kyc, support and customer satisfaction services, being always in the higher rank of performance leading my team to better results.

Parnamirim, Rio Grande Do Norte, Brazil

• Receive and respond to all incoming requests through support channels.• Excellent written and spoken English skills• Manage and administer technical demands in zendesk (automation, triggers, general settings).• Provide the response to all requests within the service level agreement (SLA) response times.• Communicate with internal and external stakeholders in an effective and empathetic manner.• Compile the necessary requirements of the user according to the client's request.• Scale the client's requests to the engineering team with the necessary requirements.• Document and alert team of sudden problems (based on user reports) in the internal messaging software.• Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures.• Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.• Set a high bar for support analysts within the organization by setting an example through performance and work ethic.

São Paulo - Remote

Managed Gelli Clash hotmart sales and creating marketing for all courses.

Boca Raton, Florida, United States

I worked as a Team Leader in the customer service and Manager in the 2 e-commerces start-up. Worked directly with major suppliers of perfumes and games in the US, such as Wizards of The Coast and Perfume One.I helped the company increase its sales from $100,000 to $1 million.Responsible for product shipments, returns and refunds.Maintained a customer satisfaction rate of 99% on amazon for both stores.

Natal, Rio Grande Do Norte.

Waiter on the implantation of Outback on Rio Grande do Norte.

Parnamirim, Rio Grande Do Norte.

More than 10 classes 3 times a week for classes from childrens and basic to advanced II;Approved more than 200 students.

United States

Worked as social media assistant, dealing with the clients profile and posts;Helped grow those social media profiles, increasing followers and engagement.

Parnamirim, Rio Grande Do Norte.

System Analysis And Development

Bachelor'S Degree Incompleto, Jogos Digitais

Bachelor'S Degree Incompleto., Turismo