As a Key Account Manager (KAM), I managed a portfolio of shippers across various sectors and prospected new clients and carriers. During this time, I worked with logistics shippers of Michelin Connected Fleet, including BRF, Minerva, Marfrig, NoCarbon, Seara Agro, JBS, TRP, Aurora, Whirlpool, Assaí, Pif Paf, and Minerva LATAM. I developed consultative solutions to address each client’s specific needs, leveraging SASCAR’s telematics solutions.I expanded the solution portfolio by promoting accident prevention and cost-reduction technologies (telematics), implementing video telematics (Smart Cameras by Streamax), and collaborating with integrators such as BRK, Opentech, Buonny, Raster, Angelira, Multisoftware Trafegus, and Ambevtech.Additionally, I drove internal improvements within the company, such as adjusting the satellite package, resulting in a cost reduction of $100,000 per month.I led and closed the largest single sale in the company's history, securing 2,700 contracts with JBS Transportadora, displacing five competitors. I also conducted a pilot for a connected bus solution, leading to an additional 1,000 contracts.As a result of my account management and client relationship focus, I achieved an NPS of 75 (excellence level) in 2023 and 67 (preliminary) in 2024.Keywords: Fleet Management, Advanced Telematics, Vehicle Monitoring, B2B Sales, Pipeline Management, Customer Relationship Management (CRM), New Business Development, Consultative Sales Strategy, Contract Closing, Sales KPIs, Sales Targets, ROI (Return on Investment), Connectivity Solutions, Digital Transformation, Process Automation, Client Prospecting, Solution Approval, Market Expansion, Strategic Partnerships, Customer Retention, NPS (Net Promoter Score), Key Account Management, Transportation and Logistics Solutions, Revenue Growth.

I worked as a Onboarding Facilitator from 2018 to 2024, playing a key role in people development and onboarding of new employees. My responsibilities included facilitating the integration of new team members, spending two weeks in the field with them to demonstrate the day-to-day operations and support their adaptation to the new company.During this time, I conducted individual coaching to accelerate the development of new employees, identifying their needs and providing personalized support. This role was also essential for assessing the compatibility of new hires with the company’s values and effectively introducing them to the organizational culture.This structured onboarding process helped improve talent retention and ensured that new employees reached full productivity more quickly, aligning with the company’s goals.Keywords: People Development, New Employee Onboarding, Employee Integration, Individual Coaching, Adaptation to Company, Organizational Culture, Company Values, Profile Assessment, Talent Retention, New Employee Productivity, Mentorship, Field Training, Personalized Support, Accelerated Development.

Responsible for supporting the Key Account Management (KAM) team in serving shippers, my main responsibility was to ensure that our shippers used our solutions to add value to their logistics operations, working consultatively to reduce accidents and cut transportation costs.I worked as a dedicated consultant for major accounts on the BRF (Brasil Foods) project, in addition to collaborating with shippers like Unidas and Raízen. During this time, I helped achieve over 2,000 new CAN telematics installations for BRF, significantly contributing to revenue growth. I also supported the bid for a smart camera solution with embedded intelligence for accident prevention, securing certification and establishing a relationship with Streamax.Thanks to my efforts in BRF's primary, secondary, and agricultural operations, I received the highest NPS score ever given by this shipper, with a perfect rating of 10, validating the dedication to service. Additionally, I achieved 117% of the MEREO score, surpassing the company’s average.During this period, I was awarded Best KAM in the Sascar Games.Keywords: Key Account Management (KAM), Business Development, Major Account Consulting, Telematics, Telematics Installations, Smart Cameras, Accident Prevention, Vendor Relationships, Solution Certification, NPS (Net Promoter Score), MEREO (or performance score), Shipper Management, B2B Sales, Customer Service, Sales Performance, Sales Strategies, Solution Integration, Team Training, Proven Results, Goal Exceedance, Continuous Improvement, Strategic Partnerships, Customer Prospecting, Project Management, Data and Metrics Analysis.

Commercial Operations in the metropolitan region of Curitiba (RMC), focusing on serving existing clients and prospecting new opportunities. My mission was to help clients improve their operational results through Sascar solutions. Through planned visits (circuit routes and cadences), I conducted on-site follow-ups with existing clients and prospects, understanding each client’s situation and helping create a forward-looking vision for implementing new solutions.My main responsibilities included:➔ Client Relations: Manage relationships with existing clients, ensuring their satisfaction and loyalty.➔ New Account Prospecting: Identify and develop business opportunities with companies in the region.➔ Consultative Approach for Results: Support clients in implementing Sascar solutions, always aiming to optimize their operational outcomes.➔ Revenue Growth: Work to maximize regional revenue by focusing on acquiring new clients and retaining existing ones.➔ Visit Planning: Structure and carry out commercial visits according to a planned cadence, ensuring effective and personalized follow-up.✔ As a result of my commercial efforts, I received recognition and an award as Best Sales Executive.Keywords: Commercial Operations, Client Service, New Client Prospecting, Operational Results, Sascar Solutions, Revenue Growth, Visit Planning, Client Relationships, Consultative Approach for Results, Client Loyalty.

Commercial Operations in the northern region of Santa Catarina, focusing on serving existing clients and prospecting new business opportunities. My goal was to add value to negotiations and help clients achieve significant results through Sascar and Michelin Connected Fleet solutions.My main responsibilities included:➔ Client Relations: Manage relationships with existing clients, ensuring satisfaction and loyalty.➔ New Account Prospecting: Identify and develop new business opportunities in the region.➔ Spin Selling Methodology: Add value to negotiations by using the Spin Selling methodology, enabling a better understanding of client needs.➔ Proof of Concept (POC) Execution: Conduct POCs to demonstrate the value of the solutions offered.➔ Client Support: Collaborate with clients to improve their operational results through the implementation of Sascar and Michelin Connected Fleet solutions.➔ Revenue Growth: Focus on generating continuous revenue growth in my region.➔ Visit Planning: Organize and carry out visits according to the established cadence for each account, ensuring effective follow-up.Keywords: Commercial Operations, Client Service, New Business Prospecting, Spin Selling Methodology, Proof of Concept (POC), Operational Results, Sascar Solutions, Michelin Connected Fleet, Revenue Growth, Visit Planning, Client Relationships, Client Loyalty.

Based in the state of Santa Catarina, I worked with Qlik Business Intelligence solutions, covering all market segments. My primary role involved prospecting, conducting pilots, and closing projects, always aiming to understand client needs to offer the best solutions.Among my main clients, I highlight the sale of Qlik solutions to companies such as Romaço, Krona Tubos e Conexões, and Whirlpool. Each project provided an opportunity to help these clients optimize their operations, enhance data analysis, and drive strategic decision-making.Keywords: Business Intelligence, Qlik Solutions, Client Prospecting, Pilot Execution, Project Closing, Software Sales, Data Analysis, Strategic Decision-Making, Operations Optimization, Market Segments.

As an Account and Relationship Executive, I worked with companies in the Construction and Projects sectors, as well as in Healthcare. My objective was to build strong client relationships and understand their needs to offer effective solutions.In the Construction sector, I worked with developers and construction companies, providing ERP, Business Intelligence (BI), CRM, Payroll Management, and BPM/ECM solutions. My focus was to help these companies optimize processes, increase efficiency, and improve project management.In the Healthcare sector, I served providers, such as clinics and hospitals, and payers, including health insurance operators, medical cooperatives, and self-managed health systems. I believe technology can transform these sectors, enhancing service quality and resource management.My work was focused in the northern region of Santa Catarina, where I aimed to expand client relationships and drive meaningful results.Keywords: Account and Relationship Executive, Construction Sector, Healthcare Sector, Developers and Construction Companies, ERP (Enterprise Resource Planning), Business Intelligence (BI), CRM (Customer Relationship Management), Payroll Management, BPM (Business Process Management), ECM (Enterprise Content Management), Healthcare Providers, Healthcare Payers, Health Insurance Operators, Client Relationships, Process Optimization, Operational Efficiency.

I worked remotely from Joinville-SC, serving clients across Brazil during the pre-sales and post-sales stages. My focus was on building long-lasting relationships and ensuring that clients received maximum value from the solutions we offered.My responsibilities included:➔ Client Portfolio Management: Cultivate and maintain relationships with existing clients, ensuring satisfaction and loyalty.➔ New Business Prospecting: Identify and develop new sales opportunities, with a focus on social media prospecting and remote sales.➔ Sales Funnel Monitoring: Track sales progress, ensuring that all commercial proposals are closely followed up.➔ Commercial Presentations: Conduct impactful sales presentations, highlighting the solutions of Softexpert Suite (SE SUITE).➔ CRM MS Dynamics Usage: Utilize MS Dynamics to manage client interactions and optimize the sales process.➔ Solution Selling Methodology: Apply consultative sales approaches to understand and address client needs.I marketed all SE Suite solutions, including permanent licensing, leasing (LUM), and cloud computing. Additionally, I planned and executed the SE DAY, an event aimed at prospects and clients, where we showcased our product portfolio.Keywords: Pre-sales, Post-sales, Client Portfolio Management, New Business Prospecting, Sales Funnel Monitoring, Commercial Proposals, Sales Presentations, Remote Sales, CRM MS Dynamics, Solution Selling, Permanent Licensing, Leasing (LUM), Cloud Computing, Quality Management, Contract Management, Maintenance and Calibration Management, Process Management (BPM), Document Management (GED), Project Management (PMBOK), Non-Conformance Management, Electronic Document Management, Workflow, Performance Indicators, Corporate Management, Corporate Risk Management.

I worked in serving large companies, representing the SoftExpert Excellence Suite software, and was responsible for initiating the sales operations of this solution within the GCI Group (Forbiz) portfolio.I was actively involved in strategic commercial planning, using Salesforce CRM and applying the Solution Selling sales methodology to achieve consistent results. I had the opportunity to acquire major clients in sectors such as Steel Industry, Mining, Software Technology, Industrial Automation, Cooperatives, Printing Houses, and Publishers, among others.I collaborated with other business units of the GCI Group, resulting in an increase in sales volume, with a focus on areas such as People Management (Vetorh), Access and Security (Rubi and Ronda), and ERP (Senior Sistemas). Additionally, I participated in the Senior Sistemas commercial event in Blumenau - SC, where I contributed to the expansion of strategic partnerships.I also worked with the E-Sales company from Porto Alegre, focused on EDI and Supply Chain solutions, which strengthened our integrated service offering.I was responsible for closing major corporate projects, such as the one with CSN – Companhia Siderúrgica Nacional, representing the largest single sale of licenses, as well as agreements with renowned companies like Philip Morris (PMI), Bematech, Posigraf, Furukawa, and Landis Gyr.Keywords: SaaS, Cloud Solutions, ERP, CRM, BI, Process Automation, Software Licensing, System Integration, Corporate Software Platforms, Software Customization, Software Implementation, Digital Transformation, Productivity Software, Solution Selling, Consultative Selling, SPIN Selling, Challenger Sale, Customer-Centric Selling, Sales Pipeline Management, Account-Based Selling, Active Prospecting, B2B Negotiation, Customer Relationship Management, Sales Closing, Upsell, Cross-Sell, ROI, Client Needs Analysis, Complex Sales.

I worked in several areas of the company, including technical support, consulting, and commercial, which provided me with a comprehensive view of the business and how the product integrates into the clients' operations.My journey at SoftExpert began in the Technical Support area, where the goal was to understand technically how the SoftExpert Excellence Suite fits the needs of organizations. After a few months, I transitioned to supporting the Consulting area, implementing the Isosystem solution for Brazilian clients.I had the opportunity to work internationally for 2 years in Portugal, managing a portfolio of major clients such as Continental Teves, Ferrovias, Secil, Huf, Coindu, and Saint Gobain Sekurit, among others. This experience was essential in enhancing my skills in account management, international client relationships, and global business expansion.Upon returning to Brazil, I worked in pre-sales consulting, where I conducted customized presentations focused on clients' pain points and challenges, using methodologies like Solution Selling to guide the appropriate solution.Later, I took on the role of Branch Manager in Paraná, where I successfully boosted the branch's growth by 30% compared to the previous period, demonstrating leadership, commercial management, and market growth skills.Keywords: Account Manager, Commercial Manager, Sales Executive, Key Account Manager, Sales Consultant, Strategic Account Manager, Pre-sales Consultant, B2B Negotiation, Client Prospecting, Business Development, Customer Relationship Management, Sales Strategies, Sales Planning, Sales Closing, Client Portfolio Management, Market Expansion, Sales Pipeline Management, Consultative Selling, Software Sales, SaaS Solutions Sales, International Experience, Global Client Service, International Account Management, Global Business Expansion.