Diogo Santos Email & Phone Number

Berlin, De

Berlin, De

Berlin, Berlin, De

Technical leadership for all networking-related topics on greenfield projects for warehouses/fulfillment centers, including (but not limited to):- Working with construction teams for early definitions of location and physical design of server rooms, fiber and copper cabling design, network cabinets distribution, and WiFi planning;- Defining requirements for ISP to grant physically and logically highly available WAN infrastructure;- Coordination and validation of physical network infrastructure deployments (cabling, cabinet installation...)- Deployment of WAN, LAN, and WLAN solutions;- Providing network infrastructure for the connectivity between on-premises and cloud infrastructures;

Berlin, Berlin, De

• Design, plan, implement and support network data communications systems in a high-available multi-vendor environment, using a wide variety of technologies (MLAG, Stacking, OSPF, BGP, MP-BGP...);• Responsible for designing, implementing and documenting large scale networks for Zalando’s Warehouses including LAN (Juniper EX, QFX, and HP switches), WAN, WLAN (HP Aruba) and network security (Juniper SRX firewalls) devices;• Assisting the development of policies, processes, and procedures for the Infrastructure operations teams;• Experimenting programming languages (Python), automation tools (Ansible) and exploring DevOps methodologies;

São Paulo, São Paulo, Br

Main duties and responsibilities:• Technical leadership in complex network infrastructure (high and low level) designs and implementations projects for branches, large corporate offices and Data Centers;• Oversee the installation, configuration, security implementation and testing of the networks including switches, routers, firewalls, load balancers, wireless LAN devices, DNS, network management systems;• Tier 3 support for all network related issues (WAN/LAN/WLAN/Data Center/Network Load Balancers and Collaboration solutions);• Develop written procedures for Tiers 1 and 2 in order to solve basic network problems;• Develop and produce network capacity reports to evaluate the network performance recommending improvements and physical / logical changes when necessary;• Perform timely and accurate diagnostics, ensuring fault clearance wherever possible;• Participate in crisis events whenever there are major infrastructure disruptions, providing advanced network skills, logical analysis, critical thinking and problem resolution following IT best practice guidelines (i.e ITIL framework);• Maintain site network diagrams and documentation up-to-date;• Assessment on hardware inventory to make sure that the devices (routers, switches, servers, etc.) have adequate operating system version without any security breach or major bugs;• Providing technical support on Vendor Management activities, such as defining and measuring key performance indicators and parameters to ensure network integrity and service levels;

Houston, Texas, Us

Main duties and responsibilities were:• Act as a dedicated network specialist for IT outsourced customers;• Technical leadership in network infrastructure projects and delivery of specific technical solutions (LAN, WLAN, WAN, Data Center and Collaboration) to several customers;• Keep customers’ network management (add network elements to different monitoring systems) and capacity tools updated so network performance and capacity reports could be provided;• Perform network assessments in order to identify performance issues, defective or misconfigured components at customer’s network infrastructures;• Propose software or hardware based configuration changes in order to solve problems, improve performance or add new capabilities to the network infrastructure;• Develop detailed network technical design and implementation documents in line with the network best practices and HP design standards;• Physical (including racking, stacking and cabling) and logical deploy of several network elements such as routers, switches, firewalls, network load balancers and servers in data center or enterprise environments;• Elaborate extensive configuration scripts and implement them in complex network infrastructure deployments;• Provide superior IT technical support to customers in order to solve complex technical problems;• Support servers infrastructure teams in the deployment of Windows, Linux / Unix-based application servers;• Provide technical support to sales teams to develop sales opportunities with new customers, representing the technical aspects of the proposed solutions;

Dallas, Tx, Us

Main duties and responsibilities were:• Act as a technical advisor supporting customers’ IT departments to map technical requirements and definitions for the design of WAN connectivity for remote branches and offices;• Provide customers with technical consultation to identify risks, suggest improvements and manage physical and logical changes on network (WAN and LAN) environments;• Produce detailed customer-specific physical and logical network designs, device configuration specifications and documentation, including solution description and network design diagrams;• Work on the implementation of large-scale WAN (MPLS) and LAN for customers/companies based around world;• Supervise and coordinate field technicians during the installation of routers, modems, CSU / DSU and switches on client sites in North and Latin America;• Manage router/switch changes while working with all routing protocols in various customer scenarios around the world. Coordinate end-to-end and customer acceptance test with all stakeholders;• Grant advanced technical support to customers’ IT Departments in LAN and WAN troubleshooting;• Keep network monitoring (adding network devices to different monitoring systems) and capacity tools up-to-date so network capacity and performance reports can be provided;• Work closely to customers, as part of their IT departments, in order to provide technical solutions to various network infrastructure issues or gathering technical requirements for the design of new networks;• Follow and document desk level procedures suggesting improvements and working to update them when applicable;

• Responsible for the design and implementation of an IP Telephony Next Generation Network with 30+ points of presence over the country (Brazil);• Responsible for the implementation of SIP Servers and Proxies;• Deployment of QoS for VOIP networks on Cisco LAN/WAN devices;• Basic configuration and troubleshooting on Ericsson TDM Public Switches;• Responsible for leading a five field engineers members;

Us

As a Network Operation Center Analyst I was responsible to identify backbone failures, attack and provide level 1 and 2 support.

Miami, Fl, Us

Mba, Business Management

Telecomunicattions Engineer, Electrical, Electronics And Communications Engineering

Bacharelado Em Engenharia, Engenharia De Telecomunicações