Dion Baba Email and Phone Number
“It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark HunterAn IT Manager’s job is to oversee the timely delivery of quality technical support services to clients, whether they are internal clients working for the same company or external clients who have contracted technical support services. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills. Common technical support duties include answering queries, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware, and installing new software on clients’ machines. A good IT Manager considers her/his work in a larger context, implementing transformational IT practices while uprooting bottlenecks to bolster productivity. I am a diversely experienced Senior IT Leader with solid experience and a vast array of technical skills that enables me to achieve superior results. Through the years, I have accumulated expertise in delivering IT Helpdesk Management / Infrastructure / Project Management Solutions for multi-functional domains with highly reputed business establishments; with in-depth knowledge of ticketing systems, managing websites, scheduling, task assignment, WFM, and client/customer servicing.With years of expertise in Helpdesk and Customer Service industries and a vast array of technical skills, my goal is to ‘enable’ the IT sector of organizations. I look forward to delivering impeccable high-impact IT Helpdesk solutions through my dedication to handling multiple functions and activities under high-pressure environments & tight deadlines.My technical skills and accomplishments could be explored in my resume.To discuss further on how I could assist you or your business:E-mail me: Dionbaba713 @gmail.com
Baynode
View- Website:
- baynode.com
- Employees:
- 7
-
It ConsultantBaynode Feb 2022 - Present• Work with Help Desk staff providing on-site and remote support and act as a point of escalationto other staff when needed.• Guiding and assisting clients through basic technical instructions and training• Setting up, configuring, and troubleshooting servers, printers, scanners, computers, and othernetwork devices• Follow company processes and procedures to ensure compliance and asset management• Maintaining knowledge of client hardware, software, and network technology• Assisting personnel with Data Center, Server Room maintenance tasks• Network equipment, server installation, and cabling assistance• Traveling for support or network setups
-
Information Technology AdministratorSun Rise Limousine Services, Llc Dec 2019 - Nov 2021• Coached all direct reports with regular check-ins to ensure performance is of a high standard• Connected customers to training and other resources to assist them in using the system• Partnered with existing client engagements by answering technical questions and using internal engineering tools• Managing Security Operations Center (SOC) using Vulnerability scanners and SIEM tools such as Splunk, Nessus, and LogRhythm• Preform Security monitoring and reporting on various security enforcement systems, such as MacAfee NITRO, Anti-virus, Malware code prevention, and Firewalls • Ensure control objectives are up to standards with ISO 27001, NIST 800-53, PCI-DSS, and COBIT• Manage the cloud systems in AWS for security and vulnerability management • Cloud migration, analytics, and monitoring using Salesforce for CRM• Developed strong client relationships through excellent customer services, quality work and the highest professional integrity• Served as level-one support escalation point to higher tier support staff• Reviewed current hardware and software and recommended modifications to increase system speed• Assisted in technical support process refinement to improve customer service and support• Responded to10 individual user tickets every week to provide end-user support on system and software -
Desktop Support TechnicianExtended At Home Care Services Dec 2018 - Sep 2019• Documented problems that users were experiencing and gathered information necessary for problem resolution• Provided excellent customer service while answering calls• Computer Hardware installation and Troubleshooting• Used automation tools like: Ansible for faster deployment of software instillations and tools• Creating and managing the use of backup and retrieval systems• Data retrieval processes in event of emergencies• Managing of Active Directory (AD)• Worked independently while following a structured process• Managed team staffing, capacity management and development• Performed intake activities related to the support of end-users• Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks• Implemented system security and Data loss Prevention (DLP) on endpoint devices• Updated software versions with patches and new instillations to close security loopholes and protect users• Observed system functioning and entered commands to test different areas of operations
-
InternBestfit, Inc. Jan 2018 - Jul 2018Atlanta, Georgia, Us• Maximized productivity by analyzing protocols and identifying areas for improvement• Firewall configuration and management• Basic Network Troubleshooting (LAN)• Delivered expert clerical support to internal staff and management by efficiently handling a wide range of special requirements• Updated status reports after every installation and repair projects back to the CEO• Ensured functionality and corrected errors prior to launching the websites• Tested and installed software for malfunction detection
Dion Baba Skills
Dion Baba Education Details
-
Kennesaw State UniversityCyber/Computer Forensics And Counterterrorism -
Kennesaw State UniversityInformation Technology
-
Kennesaw State University - (Ccse) College Of Computing And Software EngineeringCyber/Computer Forensics And Counterterrorism
Frequently Asked Questions about Dion Baba
What company does Dion Baba work for?
Dion Baba works for Baynode
What is Dion Baba's role at the current company?
Dion Baba's current role is A diversely experienced IT Leader dedicated to delivering transformational IT solutions.
What schools did Dion Baba attend?
Dion Baba attended Kennesaw State University, Kennesaw State University, Kennesaw State University - (Ccse) College Of Computing And Software Engineering.
What skills is Dion Baba known for?
Dion Baba has skills like Leadership, Team Building, Information Technology, Ms 365, Information Security, Windows Server, Active Directory, Cybersecurity, Computer Hardware, Incident Response, User Experience, Office 365.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial