•Develop network and maintenance standards and deployment methodologies and procedures.•Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards•Provide escalation point for resolving complex network problems requiring extended skills and extensive research•Troubleshoot network systems and application performance with the use of packet capture and protocol analysis•Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure•Schedule and implement OS upgrades•Perform network builds necessary to support project requirements while meeting approved project budgets and timelines.•Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization•Perform network assessments and security audits•Provide requirements to technical teams to support build including power, cabling, storage and network configuration.•Accepts new technologies as well and maintains a good understanding of current technologies including but not limited to: switching, routing, wireless, VOIP, and IOS. •Secures network system by establishing and enforcing policies; defining and monitoring access.•Provide Tier II/III and on-call support experience for network systems and infrastructure

•Develop network and maintenance standards and deployment methodologies and procedures.•Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards•Provide escalation point for resolving complex network problems requiring extended skills and extensive research•Troubleshoot network systems and application performance with the use of packet capture and protocol analysis•Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure•Schedule and implement OS upgrades•Perform network builds necessary to support project requirements while meeting approved project budgets and timelines.•Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization•Perform network assessments and security audits•Provide requirements to technical teams to support build including power, cabling, storage and network configuration.•Accepts new technologies as well and maintains a good understanding of current technologies including but not limited to: switching, routing, wireless, VOIP, and IOS. •Secures network system by establishing and enforcing policies; defining and monitoring access.•Provide Tier II/III and on-call support experience for network systems and infrastructure

•Assist in the operation of the enterprise network consisting primarily of switching and routing with technologies such as wireless and VOIP. •The job includes: Network Adds, Moves, Changes and Project Support•Subject matter expert in all of the following technologies required: Cisco Routers, Cisco Firewalls, Cisco Switches, and other network related devices.•Perform network builds necessary to support project requirements while meeting approved project budgets and timelines.•Provide peer reviews of builds performed by other engineers•Provide requirements to technical teams to support build including power, cabling, storage and network configuration.•Document new builds and upgrades to support effective transition to support.•Accepts new technologies as well and maintains a good understanding of current technologies including but not limited to: switching, routing, wireless, VOIP, and IOS. •Maintain detailed repair records of problems and solutions in the Help Desk database. Maintains, troubleshoots and repairs network hardware and software while using and maintaining network management applications. *Participates in an on-call schedule for the purpose of supporting after hours emergent requests.•Responds to user requests in a timely manner while representing MHS to the full capacity of the Values and Standards of Performance. •Shares responsibility for maintaining network switches, cabling, network closets, battery UPS replacements.•Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.•Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.•Serve as point of escalation for complex systems network and system issues•Reporting network operational status by gathering, prioritizing information; managing projects.

•Maintain a fundamentally sound departmental systems infrastructure, supporting a 3500+ Windows XP node multiple site Microsoft 2000/2003 network.•Troubleshoot and Resolve software/hardware issues on laptops, desktops, networks and local and network printers.•Setup and Configure New/ Reassigned workstation hardware•Function as a consultant and project team member for enterprise wide client/server systems expansion and new systems acquisitions along with providing support for the daily computer services for the organizational community.•Facilitate successful completion of systems projects on a timely basis and within budgetary constraints while focusing on procedures that maximize successful implementation and management of client server systems.•Nortel Meridian 1 opt CS1000E phone provisioning (adds, moves, changes) •Call Pilot Voicemail provisioning (password resets, add / delete mailboxes).•Provide consulting services for clinical, non-clinical, and executive departments across multiple hospitals to aid in the budgeting, selection, planning, and implementation of enterprise and departmental systems.•Implement best practice procedures for testing and deploying desktop workstations, laptops, & printers including monitoring and support software.

•Provide Network/Desktop and Telecom Level 2 Support (on-site and remotely) for over 1100 end-users at various locations which includes the Main Hospital, 4 Doctors Pavilions, 1 Senior Health Center, 1 Business Office, 1 Outpatient Emergency Care facility, 1 Cancer Center and a Family Clinic in Wylie.•Troubleshoot and Resolve software/hardware issues on laptops, desktops and networks•Setup, install and troubleshoot local and network printers for departments.•Setup and Configure New/ Reassigned workstation hardware•Reset Network Passwords•Use Track-It for managing work request and tickets.•Setup and Configuration of remote access•Blackberry Support•Responsible for technical support for local WAN and LAN equipments, voice equipments (PBX), VOIP systems, cabling and wiring systems.•Nortel Meridian 1 opt CS1000E phone provisioning (adds, moves, changes) •Call Pilot Voicemail provisioning (password resets, add / delete mailboxes).•Assign to/Assists with projects as needed which includes assisting with deploying system software, configuration changes, evaluating future desktops and laptops, etc. •Image Creation and Maintenance for Desktop workstations•Responsible for Quality Assurance and Logistics for hardware purchased or use for projects.•IT purchasing, purchase PC hardware, software and other IT equipment for end users and Hospital•Act as Liaison between Methodist Richardson EM Subcommittee and the NCTTRAC for Live Process, WebEOC and EMResource Applications. Duties include Provide End User support and Administrating, Training, Adding and Removing users.•On-Call responsibility for after-hours and emergency support

PC Troubleshooting / Diagnostics General PC Service Hardware Install / Upgrade / Repair Operating System Installation Install / Upgrade Single Software Title System Tune-Up, Repair and Optimization Secure Data Deletion Data Migration Computer Training Home Network Installation / Troubleshooting Wireless Network Security Virus / Spyware / Adware Protection, Scan and Removal

•Perform Mechanical, Electrical, Plumbing, Pneumatic, and overall General and Preventive Maintenance on all hospital Major and Minor Equipment and areas.•Examine Equipment to diagnose problems and perform maintenance, repairs or replacement of broken parts, including adjustments, cleaning and lubrication of equipment.•System Administrator for Cooper-Atkins TempTrak Temperature Monitoring System•Assigned as Primary Mechanic for 7 Off-Site Buildings. Duties of these buildings include Action Planning and some Project Management.•Maintain Energy Management Program Physical Plant Equipment.•Maintain Inventory of Parts and Supplies and keep required records and reports up to date.•Perform other related duties as assigned and respond to all CODES.

•Provided System Administration and end-user support for the C-Cure800/8000 Security Management System•Provided end-user support for the HUGS Infant Protection System and Protract Security System.•In Charge of Logistics for Conference Room Meetings on day shift.•Provide Security, Safety and Light Maintenance for patients, employees and visitors.•Protects hospital buildings, assets and premises as assigned.•Perform a wide variety of duties, including facility patrols, response to and investigation of incidents, and visitor assistance.•Install or Replace CCTV Cameras, Multiplexers and Monitors as needed.•Trained on Hospital Fire Panels.•Assigned as Training Officer with duties and responsibilities of keeping all units trained and updated with all information needed to perform duties at Richardson Regional Medical Center.•Level One & Two Texas Security Officer Certified.

•Component Level Troubleshooting & Repair of circuit Boards on Nortel/Meridian (M2000, M3900, M5000 series & Norstar), NEC/NEAX (1400, 2400, Dterm Series E & Dterm Series III), Avaya/AT&T (6400 & 8400 Series), Telephone Business Sets without use of Schematics. •Maintained PC Test Systems for all Nortel 5000 series phones.•Perform Circuit Analysis and Repairs on various electronic equipment.•Interface with various departments to ensure all material is properly keyed into Database.•Provide technical assistance to Sales Representatives, Marketing Coordinator and External customers for Specific Product lines as necessary.•Work on special Computer Configuration & Upgrade Projects as needed this includes Memory Installation & upgrading, Hard-drives installation & configuration, Modems installation & configuration, Software installation and Configuration and Use of Symantec Ghost imaging software.

•Leadman in charge of a seven-man crew Veneer Core Composition Team for D-shift.•Coordinated with Quality Control to ensure top quality core.•Oversaw Warehousing of Composed Core and ensured proper rotation.

•Performed routine duties in accordance with established policies, regulations and procedures to maintain order and provided for the security, care and direct supervision of inmates/residents in Cypress unit at meal times, during recreation, on work assignments and during all other phases of activity in the Lock Down Unit.•Performed shakedowns, cell searches, security checks of Inmates in assigned units.•Positions held were: Tier Officer, Gate Officer, Mobile Unit and Tower Officer.