Dion Cranfield Email & Phone Number

Chicago, Illinois, United States

Responsible for interacting with clients on a daily basis, assisting with services such as setting up checking and savings accounts, authorizing loans, and moving money, as well as counseling clients on banking products and services.• Advised customers on areas to increase their services, growing bank client account base quarterly.• Referred clients to financial advisor to increase their wealth, growing financial advisors' book of business over $600K.• Educated clients through ongoing trusted relationship, sending $140K to financial advisor in bank to grow clients account and increase bank revenue.• Earned the status of Top 25 Consumer Banking Representatives in the company eight times.• Met or exceeded bank growth goals consistently for 12 consecutive quarters.

Country Club Hills, Illinois, United States

Responsible for supervising staff while providing a positive client experience and maintaining daily branch operations.• Selected from multiple candidates to advance to Consumer Banking Representative due to exceptional job performance.• Profiled clients during transactions, successfully referring them to bankers for account openings while exceeding quarterly goals.• Coached, developed, and managed a staff of four, ensuring goals were met or exceeded.• Assessed and reviewed employees quarterly and annually, improving staff performance and morale.• Provided support and information for other departments within the organization, creating a cohesive team.

Matteson, Illinois, United States

Responsible for the overall success of the branch in Matteson, IL (formerly Great Lakes Bank).• Developed and implemented strategic sales to attract customers.• Coached and developed staff to provide excellent customer service, improving the bank’s reputation.• Provided leadership to motivate employees and direct staff towards accomplishing organization’s goals and enhancing employee experience.• Adhered to all bank standards, policies, and procedures, while making sound decisions that benefitted the bank.• Selected from multiple candidates from First Midwest Bank Acquisition of Great Lakes Bank to lead this profitable branch.• Led a team to generate retail and mortgage loans for clients, growing the bank’s portfolio.• Handled all client inquiries and requests, building the bank’s excellent reputation.• Led the Stock Ownership Plan Committee as President, creating and budgeting for events to improve teamwork and employee experience.

Alsip, Illinois, United States

Responsible for the overall success of the branch in Alsip, IL.• Promoted from prior position due to outstanding job performance.• Grew banks assets by approximately 10% during first year.• Developed staff through training and motivation, improving employee performance.• Increased bank growth by adding multiple mortgages, home equity, and retail loans.

Matteson, Illinois, United States

Responsible for handling client inquiries, opening new accounts, and serving all customer needs.

Matteson, Illinois, United States

Responsible for training and leading a staff of five tellers as well as handling daily banking transactions for customers.

Matteson, Illinois, United States

Responsible for taking care of various transactions on a daily basis while maintaining a professional and courteous image. Built relationships with customers to better assist with financial growth.