Dion Hebert Email & Phone Number

New Orleans, Louisiana, United States

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.

United States

Metairie, Louisiana

· Manage and coordinate all high severity incidents involving bank process and or bank hosted systems and communicated the outages with shareholders. · Lead contact for the Domain Consolidation project, which resulted in the convergence of two major networks (Capital One (VA) and Capital One Bank (LA and TX)) · Lead contact for Data Encryption project, which resulted in all network data being encrypted in 2009.

• Monitored network connectivity achieving the goal of having few issues and little down time so that bank transactions could be processed efficiently.• Provided troubleshooting remotely and dispatched personnel to repair computer / network equipment onsite as needed.• Designed multiple monitoring tools to make monitoring more streamlined and efficient.• Opened and updated tickets in various different ticketing systems, which made review outage logs much easier.

• Inspected all newly manufactured equipment for defects and followed up on all defective parts.• Inspected all inbound equipment coming off lease for any damages and/or defects and notified management when damages were present in order to collect fees from users.• Conducted federally mandated inspections to ensure compliance.

· Provided technical support for local Internet Service Provider · Helped customers troubleshoot Internet connectivity issues · Assisted customers with installing various programs · Taught basic Internet skills to users with little to no computer knowledge