Dion Keating Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Responsibilities-Reporting direct to CEO-Full Sales and Marketing P & L-Lead, mentor, and motivate a team of Regional Sales Managers, in Australia and New Zealand-Build and maintain strong relationships with key clients, dealerships, and partners-Collaborate cross-functionally with, product development, and operations teams to ensure alignment of sales initiatives with overall business objectives.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Management of both wholesale & retail sales, technical assistance, & marketing| Management & growth of customer base| Implementing & developing bus service support team in region | Implementation of Dealer based sales model & setting sales targets| Developing proposals and presentations for customers to specification required (incl mine sites, govt requirements) | Manage & report on current & future resource requirements, including feasibility studies | Manage goodwill & marketing budgets | Collaborating with customers/dealers towards service standard improvements | Liaise with Government officials & Bus Industry association | Facilitate delivery of new buses to a high standard

Management support role provided by head office to assist retail outlets | Working closely with Dealers and their customers to ensure that best practice service is provided | Analysis of dealership KPI’s and collaboration with Service Manager and Dealer Principal to implement action plans that will improve delivery of product and service support | Detailed reporting to head office on operation of dealerships | Assisting dealers to develop appropriate training plans for workshop & management, together with review of literature system for sharing of technical information with staff users| Co-ordinating & scheduling training & sales events at dealers | Managing Eskulab budget to maximise customer goodwill & control expenses | Researching and responding to technical inquiries from dealers & high value customers | Oversee warranty inspection audits for damage in accordance with claims | Reporting technical issues/trends to product specialists | Host annual awards for service & parts managers

Plan & direct Service operations of the largest company owned Commercial Vehicle dealership servicing heavy commercial, bus & coach, light commercial & specialist applications incl off-road, marine, & stationery engines | Improve productivity, efficiency, profitability and customer satisfaction/retention | Reviewing & improving KPI’s | Resource management | Strategic planning | Management reporting | Customer liaison | Staff recruitment, review & retention | Mentoring 30+ technical/service support staff & cultivating workplace culture

Brisbane / Rocklea

Concurrent project to Service Supervisor roleManaging major project involving modification of 65 specialist vehicles for the Dept of Defence within specifications, on time and within budget

Brisbane / Rocklea

Efficiently overseeing the day-to-day running of a large retail heavy commercial vehicle workshop |Managing workflow of 20+ technicians & other suppliers | Monitoring service & delivery standards, KPI’s and budget restrictions |Liaison with management & customers | Technical diagnostics | Mentoring staff & cultivating workplace culture

Master Of Business Administration (M.B.A.)

Marketing in Retail & Service Environments Organizational Behaviour Business Accounting Accounting and Finance for Managers Legal Studies.

Certificate Iv In Business Management, Front-Line Management

Certificate Of Heavy Commercial Vehicles

Master Of Business Administration - Mba