- Provide IT support to all aspects of BLS Workstation Services. 5,000 Windows workstations. 1,000 iOS mobile devices. - Serves as a Microsoft Windows System Administrator and Network Specialist.- Planning and coordinating the installation, testing, research, operation troubleshooting, and maintenance of hardware and software systems.- Planning, analyzing, designing, developing, testing, configuring, installing, implementing, integrating, maintaining, and/or managing network systems used for the transmission of information in voice, data, and/or video formats.- Installation and configuration of Microsoft Windows Server and Client operating systems in a large enterprise Local Area Network (LAN) and Wide Area Network (WAN) environment such as 1,000+ users across geographic locations.-Installation of operating system software ; installation and configuration of application software; management of local user profiles; and, installation of operating system patches and virus detection software.- Installation, configuration, and optimization of network hardware and software to include network servers, routers, and switches.

Identify, troubleshoot and develop solutions for complex network and mobile device problems affecting high visibility customers.Provide Registration Authority (RA) support services to include the creation, implementation, management, testing and revocation of network and ID authentication certificates.Perform Quality Assurance testing of provisioned devices before preparing for distribution to include voice and data access testing.Coordinate and interface with Mobile Network Services, Secure Mobile Device Gateway (SMDG) and Mobile Device Management (MDM) team members while isolating network and or hardware problems.Deactivate obsolete devices.Engage customers to determine solution to reported problems for mobile devices and degraded user experience.Engage vendor support to determine troubleshooting methodology to use in the resolution or determination of incident root cause.Maintain proper Change Management and analyst documentation.Configure and encrypt mobile devices and hotspots.Generate requests for passwords, passcodes, and pins.All Task regarding SIPR Laptops, Tablets, Phones, and Hotspots.Use of Red Hat, Linux, Ubuntu, Windows PowerShell, Hyper V, Inner/Outer Virtual Machines, VMware, and PKI.

Provide technical support for both hardware and software issues.Manage the configuration and operation of client-based computer operating systems.Monitor the system daily and respond immediately to security or usability concerns Create and verify backups of data.Respond to and resolve help desk requests Upgrade systems and processes as required for enhanced functionality and security issue resolution.Administrative infrastructure, including firewalls, databases, malware protection software.Review application logs.Install and test computer-related equipment.Attention to Detail, Customer Service, Oral Communication, Problem Solving.

Microsoft Windows system administration tasks including: Windows Server 2008/2012, Active Directory, iOS or Android platforms, iPhones, iPads, Black Berry 10 and 12, RSA, Citrix, and SCOM monitoring tool.Provide professional phone and/or in-person technical support to customers with the goal of resolving customer-reported issues upon first contact.Monitor Remedy and Service Now Ticket queue (and Queue Monitor) and update tickets assigned on a daily basis; document all incidents and service request tickets in ITSM tool (Remedy) to ensure customers are provided with the latest status/update, progress, and resolution of their request. Triage and troubleshoot all mobile device and remote access - BlackBerry, iPhone/iPad, Android, Global OpenNet (GO), and Surface Pro – issues; provide customers with step-by-step instructions on how-to configure and/or troubleshoot device-related or remote access-related issues.Add/Change account information in Active Directory, BlackBerry, and/or Citrix/XenMobile related systems; perform BlackBerry/XenMobile mobile device activations and re-activationsPerform Citrix/RSA PIN resets and/or soft token pushes to mobile devices

Windows Refresh Specialist. Upgrading Secret (ClassNet) and Unclassified (OpenNet) PC's from Windows 7 to Windows 10. Adding new systems to domain, transferring and backing up User data to network share folder. Install Software, Programs and Drivers. Replace bad hardware such as Hard Drives, Video Cards, Monitors, Printers, Card Readers, Keyboards, Mice etc. Transfer User Microsoft Outlook PST and OST files/folders, Bookmarks, Downloads, Documents, Mapping Network Drives, Map Printers. Use of Windows Server 2012 R2. Use of Remedy ticketing system to fulfill Desktop Support issues.

Active Duty 2009-2013 Fort Stewart, GA - Fort Hood, TXReserve 2013-2019 Fort Meade, MDPerform field and sustainment maintenance on small arms, infantry weapons and towed artillery. -Unit Armorer-Range Instructor/Safety

Troubleshoot various Windows operating systems, Install Hardware, Software, Updates, Anti-virus. Troubleshoot/Install Microsoft Office products. Troubleshoot Tablet systems. Assist geek squad clients with all technology needs and advice. Data Back ups and transfers.

Naval Health Clinic Annapolis, Walter Reed, and Fort Belvoir (DHA) contract. Windows 10 Migration. Imaging and deploying Windows 10 desktops, laptops, hard drives. Help Desk task such as user accounts, printer set ups, port activation, encryption, installing software ,replacing bad hardware or any client needs from the IT department.