Dion Walker Email & Phone Number

Amsterdam, Nl

Intermediate Manufacturing Applications and Infrastructure Support Specialist provides technical and project related support for plant ICT applications and daily activities for the ICT Complex. Assists in support of all corporate IT systems including application integration, change management, incident management, problem resolution, and end user support. Expectations of this position are to support the plant production objectives while minimizing lost production due to ICT related issues. Responsibilities include but not limited to:• Provide line of business support, interfacing with the ICT team, Manufacturing Engineering, Production Control, and the local Union while providing day to day production support for all ICT supported systems, manufacturing and ICT launch activities, and upgrades while executing the ICT strategic direction.• Provides 1st level support of all mission critical plant applications, ability to troubleshoot system issues, management/configuration for application access, and full end user support for plant staff and employees. These systems include but are not limited to; Mainframe integrated systems, PLC based Proprietary MES (FIS, AVI, PFCS, QAS), Andon Solutions, VMWare ESXi, Cisco Network Support, AD Account Management, Fortinet Firewall support, Qualys Vulnerability Tools, UNIX Systems, PC/Peripheral support, and Client/Server administration.

Chicago, Il, Us

-Provide desktop support for local PCs/laptops, servers, networking infrastructure, email, cloud, and disaster recovery systems.-Make recommendations and assist with the upgrade/installation process when systems eventually require upgrading. -Tasks include help desk, problem resolution, and end-user support. Managing local devices and resolving issues that end users experience such as ransomware encrypting laptops. -Assist with the routine set-up process when onboarding new employees, and data remediation when offboarding employees.-Perform network and server maintenance, ensuring that software and security patches are up-to-date, and managing local and cloud backup processes.

Detroit, Mi, Us

Responsible for performing all installation, troubleshooting, and maintenance for our clients.Install small monitoring and network equipment in various Head Start Schools, offices, and classrooms.Troubleshoot and install desktop computers, smartphones, VOIP phones, and printers.Configuration of G Suite e-mail accounts and standard email clients.Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs.Network Server – Experience preferred with Windows Server.Configuration, Active Directly, file, print and remote access services.Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases. Additionally, the configuration, management, and troubleshooting of firewall, switches, and routers.Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network.Ability to work safely on ladders· 8 ft Ladder· Drill · Basic Tool Kit (screwdrivers, wire strippers, etc.)· 25-50 ft Extension Cord· Networking Tools· Buttset· Toner· Network Wire Tester· Punchdown Tool· 66 Block Punch Down Tool· 50-100 ft Fish Tape· Fish Rods

Detroit, Mi, Us

Responsible for the day to day support of assisting users as it relates to hardware deployment, software upgrades/installs, imaging computers and troubleshooting several Microsoft Applications.Provides computer hardware and software support to customers over the phone and remotely.Install, setup, and maintain workstation peripherals hardware, operating systems and networking components.Support Conference Rooms, Town Hall Meetings and AV SystemsAssist and/or coordinate support with helpdesk, network services, application and other information systems groups.Maintain knowledge of current hardware, software, and standards.Maintain accurate hardware and software inventory.Implement and support strategic IT processes and/or projects.Troubleshoot and resolve Wi-Fi issues.

Us

Provided technical support for hardware (desktops, laptops, printers, and PDAs) and software applications (operating systems, productivity, internally developed, and internet.Administered, maintained and optimized LAN/WAN infrastructure.Develop web pages that relate Michigan Science Education Standards to educational exhibits and activities at the Belle Isle Aquarium. Design hands-on internet based environmental science games and activities for elementary school children. Expand and improve the website of the Belle Isle Aquarium, especially the education sections. Create a new NSF project website using Wayne State’s Content Management System. Other related duties as required.

Hicksville, Ny , Us

Analyze, test, troubleshoot, evaluate, and maintain existing network systems like (LANs) and (WANs). Some of the job duties are backing up data, configuring security settings/access permissions for groups or individuals, reporting network security breaches, and troubleshooting networking problems.

Us

Provided technical support for hardware (desktops, laptops, printers, and PDAs) and software applications (operating systems, productivity, internally developed, and internet.Administered, maintained and optimized LAN/WAN infrastructure.Develop web pages that relate Michigan Science Education Standards to educational exhibits and activities at the Belle Isle Aquarium. Design hands-on internet based environmental science games and activities for elementary school children. Expand and improve the website of the Belle Isle Aquarium, especially the education sections. Create a new NSF project website using Wayne State’s Content Management System. Other related duties as required.

Provided computer assistance in accessing community resources.Maintained daily sign in and out log for agency's statistics.Copied and distributed flyers for outreach.Prepared computers for clients and organized work space.Primary data collection (face-to-face, online, mail, and telephone surveys, and focus groups), data analysis and data reporting.

Gathering public information about particular properties from a variety of public websites to show parties interest in property. Entering data into the computer data base, printing, sorting and filing information retrieved.

Identified computer parts, wiped and configured hard drives, troubleshoot/repair computers.Performed system upgrades, loaded, uploaded, and organized inventory.Maintained and monitored support for all TCP/IP network configurations.Performed troubleshooting on network connectivity components, desktop configurations, printer connectivity, and network access issues.

Detroit, Mi, Us

Assisted IT with support with network backup and recovery procedures.Data entry and scanning documents into the computer.Operated office equipment such as photocopiers, scanners, fax machine, voicemail.

Detroit, Mi, Us

Assisted office personnel with network and computer problems, provided troubleshooting, and diagnosed and resolved all network related issues.Configured end user devices such as laptops/desktops, printers, and shared office equipment.Data entry, phone calls, mass mailing, emailing, and various other assignments using Microsoft Word and Excel in the Student Services office at WCCCD.

Washington, Dc, Us

Provided assistance as in-house helpdesk and technical support by phone and in person to facilities staff.Basic computer helpdesk and troubleshooting to find solutions to technical issues.Data Entry, filed and organized documents, answered phone calls.Processed new students, inspected rooms in the student barracks, escorted the restricted students to their working assignments.

Administered various typing assignments, data entry, and performed mass mailing projects.

Data entry, computer typing, printing, filing documents, and other administrative duties.

Master Of Science - Ms, Information Technology: Cybersecurity

Bachelor Of Applied Science (B.A.Sc.), Information Systems Management

Computer Information Systems: Network Administrator, Network And System Administration/Administrator

Computer Information Systems: Website Designer, Web Page, Digital/Multimedia And Information Resources Design

Associate'S Degree, Office Information Systems: E-Business Specialist

Certificate, Office Support Specialist

Aircraft Maintenance Administration Certificate