Director, Project Management - New Business
Current• Lead and coordinate new client pitch process, including timelines, brainstorms, and marketing.• Lead quality assurance efforts for internal AI Chatbot "ELLA," training it on RFI documents.• Use Scrum, Kanban, and Agile project management methodologies for efficiency.• Review master service agreements (MSAs) to ensure alignment on SOW, payment, and other terms.• Coordinate delivery of client pitches for ad, data, social, analytics, and other media services.• Oversee onboarding and transition of new clients into agency’s systems.• Facilitate client onboarding and status meetings across EMEA and LATAM.• Develop and refine pitching and onboarding processes, adopted and used throughout agency.• Led migration of Great Plains (finance system) to MS Business Central, organizing training.• Led creation of award program that provided case studies for new business pitches.• Partnered with C-suite to rebrand proprietary tech media tool and trained new VPs and SVPs.• Clients included McDonald’s, Zillow, LALO Tequila, GT’s Living Foods, Starz, Dolby, Claire’s, Edward Jones, Lagunitas, and UCLA.
