Manage operations of eight restaurant franchise locations that averages a combined $4.2 in annual revenue. Supervise, coach and trains eight General Managers while working collaboratively as a team execute best business practices, identify areas of improvement while improving overall operations.• Highly recognized as a top performing District Manager in the south east division. Acquired bottom performing district and moved it to the #1 spot in the market within six months.• Performs weekly restaurant audits to measure service quality, timeliness, store cleanliness and drive times. Lowered turnover rate by 120%• Health Department Scores 90% and above maintained. Maintains consistency between locations to align high level results with people and processes.• Optimize profits by proactively controlling food, labor, and operating costs.• Meet with store management teams to discuss potential areas of improvement. Provide coaching, mentoring and development of management teams to include Shift Leader to General Management Teams to streamline operations and improve food quality.

• Validates medical claims from applicants seeking payment of medical bills from state or federal agencies. Meticulously preserves company records and follows up on all state and federal overdue cases. In addition, petitions the court and attends hearings to litigate denied medical claims on behalf of applicants.• Effectively educates and answers inquiries from patients and family representatives regarding the Medicaid/Medicare application process. Assists clients with appointment scheduling and notifications as needed. Identifies and takes appropriate actions to complete and submit required financial, medical and personal information forms to support the client application process. • Diligently follows-up with state and federal agencies to resolve issues that ultimately affect the application approval. Identifies appropriate escalation points and works with leadership to resolve application issues. Reviews outgoing client material for accuracy prior to application submission. Complies with ethics, privacy and compliance policies and procedures.

• Managed the handling and scheduling of all basic repairs and maintenance for residential and commercial properties. Performed the overseeing of contractor teams for executing professional repairs.• Conducted routine inspections of residential and commercial sites and equipment while performing preventative maintenance at property sites and residential locations around the Atlanta Metro Area.• Managed the team’s daily and weekly assignments to include: installation and repairs of electric wiring, plumbing, wood work and painting.

• Performed as franchise trainer to domestic and international franchise owners and management teams. Primary focus on management training to include Strategic Management, Wing Zone company policy and operational execution. • Trained franchise owners and their management teams on the following procedural tasks: food costs, inventory control, recipe standards, POS systems, restaurant opening and closing procedures, banking procedures and identifying forgery or theft. • In addition, responsible for training franchise owner on all aspects of the business from hiring employees to cleanliness and sanitation of the restaurant.

• Direct, organize and coordinate the General Managers, staff workers and resources for six restaurant locations; in addition to investigating and resolving customer complaints. • Managed the efficiency of the stores and staff to maximize profitability for the company. Coached and led managers and staff to produce desired company number standards as well as performing direct hiring, training, and scheduling of food service personnel. Gained confidence of leadership and staff in a rapidly changing company environment; in addition to managing restaurants to exceeded company standards on a consistent basis. • In 2009 transferred to Georgia location and lowered food costs by two percent and lowered labor costs by five percent.

• Awarded Manager of the year as General Manager and promoted to District Manager. Responsible for ten CK restaurants. • Opened five restaurants while hiring, developing and training new general managers to continuously perform above company standards. • District consistently rated top three in the region; awarded the honor of most improved District Manager for 2005.

• Built top line unit sales as a General Manager and was subsequently promoted to Training Manager. • Developed new training material, evaluated new managers, taught company standards to future restaurant managers. • Awarded the Operational Excellence Award for having best food and labor costs in the entire region.