Daniel Ionescu Email & Phone Number

Orange, Ca, Us

Los Angeles, Ca, Us

Dallas, Tx, Us

Manage and improve on Salesforce.com CRM and Connected Communities business channel. Responsibilities include end-to-end process, strategy, analytics, roadmap and business case development. As lead I am the front door to all impacts to the current MDU products and processes. Current focus on SFDC CRM Platform Improvements, Fiber Overbuild, MDU Roadmap Strategy, and OTT Video in MDU.1. Lead multiple teams of project management and operations resources with responsibility for implementing Sales and Marketing initiatives in support of the DIRECTV B2B channel (Multi Dwelling Unit and Connected Communities), which generates $1.3B in annual revenue. This includes the launch of new products and services across multiple lines of distribution, transformational technology projects, and day-to-day operations and reporting necessary to support the business.2. Lead team of certified Salesforce.com CRM administers with responsibility for designing, developing, and implementing Sales and Marketing initiatives in support of all DIRECTV B2B channels (Multi Dwelling Unit, Connected Communities, Commercial, and Residential) in 2 SFDC instances. This includes the launch of new products and services across multiple lines of distribution, transformational technology projects, and day-to-day operations and reporting necessary to support the business.3. Active key stakeholder of the AT&T Merger Integration program with the objective of migrating DIRECTV B2B MDU products from legacy sales, ordering, and billing systems to future target architecture.

El Segundo, Ca, Us

Responsible for identifying and driving forward strategic initiatives and achieving operational excellence by leveraging information technology solutions and business analysis, fostering collaboration with cross-functional teams, clients and stakeholder relationship building.

Us

Responsible for identification, development, implementation, documentation and continuous improvement of business processes, systems and technologies for the Consumer Services and Customer Services Departments. Managed team of eight.Managed implementation of 3 CRM systems: Salesforce.com (SFDC), Right Now Technologies (RNT) and Customer Service Support (CSS) in the organization. Direct responsible to specify and document the business requirements, implementation, testing, user training, and production support.Implemented phone order automation and a new IVR phone system called Voice Self-Serve that allowed 24/7 customer support and reduced the number of incoming calls and the overall operations cost by 10%.Achieved 93.5% customer self-service levels by implementing new web based systems such as Online Troubleshooting Guides, 5 dedicated customer web portals with over 1,000 Frequently Asked Questions, online video instructions, product registration programs, and implementing a Customer Complaint Email Management System that contributed to a 35% reduction in errors and 10% productivity increase.

• Designed, maintained & updated customer database;• Identified and documented customer requirements;• Processed customer orders and generated inventory reports;• Generated purchase orders to ensure availability of appropriate stock quantities.

• Generated and delivered monthly business reviews;• Managed salary database, payroll and employee benefits;• Managed employee training programs.

• Taught Calculus, Linear Algebra, and Geometry classes.• Taught Computer Architecture and Bases of Programming classes.

Bachelor'S Degree, Social-Economic Statistics And Computer Science

• Project Management For It Professionals

• Managing Software Project Outsourcing

• Strategic Project Management For It Projects

• Project Management Professional Responsibility

Education record