Specialty Chemicals

• Liaison between manufacturing and our global districts and some end use customers• Work with Logistics, and outside craters to compliantly ship international goods• Work with customers to determine their need dates and provide continuous order updates• Review and convert purchase requisitions• Manage orders through the Front End material creation process• Troubleshoot all problems related to entering an order and moving the order through manufacturing• Work with schedulers, buyers, planners, engineering, quality, assembly, machining, third party, accounts receivable• Expedite orders through the shop and update the customers• Track production weekly and provides reports• Coordinate remanufacture activities, including sourcing piece parts globally• Handle special projects that require project management

* Runs the open order report daily to know what is in the pipeline* Runs zmilestone report daily to ascertain where orders are in the logistics pipeline* Works with Order Management, Planners, Buyers, Warehouse and Plant to ensure orders move smoothly and compliantly in the pipeline.* Coordinates urgent shipments between departments* Collaborates with other departments as necessary to meet customer requirements* Runs the weekly RIM reports* Works the weekly RIM reports to ensure material moving and PGI’d* Expedite orders to meet customer delivery date* Communicate any related issues to management* Offer “best in class” customer service to both internal and external customers.* Will process orders/shipments when necessary* Keep RIM $ and days to acceptable level

* Export various parts chemicals and instrumentation for the Pressure Pumping group internationally.* Keep SAP updated to ensure good record keeping for government audits.* Inco Term Certified - Logistics Certification from Lone Star Business College. * Obtain, check and prepare documentation to meet customs/Airline requirements, packing specifications and compliance with overseas countries’ regulations.* Liaising with third parties to move goods (by air or sea) in accordance with customer requirements.* Arrange payment of freight and other charges, or collection of payment on behalf of the client.* Arrange air/sea/courier transport including extremely urgent and high value freight.* Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.* Manage and ensure the KPI for my region are met.* Research and plan the most appropriate route for a shipment (taking account of the Urgency or hazardous nature of the goods, cost, transit time and security)

* Responsible for supervising customer service team with a minimum volume of 500 calls weekly* Handle Key Accounts (Exxon, Kuehne Nagle, BDP International) by providing excellent customer service and maintaining clear communication with clients* In charge of export documentation task for the Gulf region and reconciling the vessel to keep up with capacity and over bookings while keeping close communication to the customer* Handle various import and export escalations to ensure proper procedures are being maintained while working with customers to achieve a successful return * Responsible for running, reviewing and submitting reports (Ark Reports, Booking Reports, Daily Phone Stats) while also acting as a system expert* Host weekly team meetings to discuss positive strategies, answer questions, and provide support while driving forces to ensure we achieve our various KPI’s

* Created specialized customer reports as required and established through sales and management channels* Ensured accurate processing and confirmation of all customer bookings; facilitated changes as required keeping all relevant internal customers informed* Reconciled system to maintain accuracy and ensure customer expectations were met while documenting amendments* Planned transshipment of damaged container cargo when required and promoted compliance with U.S. Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transportation

* Handled multiple calls and emails from regular customers and assigned focal accounts* Answered customer inquiries regarding export/import cargo in timely fashion while facilitating resolutions and follow-through to resolve related issues* Maintained and exceeded daily KPI, quality scores and hold times while meeting time sensitive deadlines* Developed and maintained relationships with internal and external clients, vendors, and agencies including sales, line management, dispatch etc.