Assist youth and young adults with identifying, growing and developing their career passions through STEM: six cohort groups of 60 to date and manages a staff of 5. Responsible for leading the Malcolm Madison Foundation in a manner that supports and guides the organization’s mission as defined by the Board of Directors, as well as communicates effectively with the Board and providing, in a timely and accurate manner, all information necessary for the Board to make informed decisions. Program Planning and Implementation. Oversees the overarching direction for achieving program outcomes to achieve the mission of the organization, along with budget and fiscal management. Community Relations/Public Affairs. Works with the Board and staff to ensure that the mission is fulfilled through “Next Generation Science” STEM Curriculum Programming. Supervision and Training. Oversees and implements appropriate human resources to ensure that the operations of the organization are appropriate. Stays up-to-date on all aspects of the STEM, STEM Summer Camp and After School Performance Standards, as well as monitoring protocols for state youth care regulations and related regulations and how to implement them. Serves as the primary spokesperson to the organization’s constituents, the media and the general public, as well as reports and works closely with the Board to seek their involvement in policy decisions, fundraising opportunities and to increase the overall visibility of the organization throughout the Country, South East Michigan and the City of Detroit.

Over 22 years of security experience for corporations, private security, and the U.S. Military Police Corps. I developed and implemented strategies that improved performance and competency for establishing security teams in churches, community organizations, schools, and neighborhood watch and block programs, as well as provided executive protection and security consulting for non-profits, for-profits and the ecumenical community. I conducted fraud and domestic-style investigations with various tools through asset searches, background checks, employee investigations, business investigations, and other types of methods to get to the bottom of a case.I provided services Professional Investigations, Security Consulting, Executive Protection, Skiptracing, Bail Enforcement, Background Checks and CPL/CCW Pistol Individual & Tactical Training.Also I managed a Human Performance Management Consultant and Psychotherapeutic Counseling Firm. I Managed the Psychotherapeutic Counseling arm the Firm and applied scientifically validated procedures that helped people develop healthier, more effective habits. Several approaches to psychotherapy was used and it included cognitive-behavioral, interpersonal and other kinds of talk therapy that helped individuals work through their problems. My firm provided a collaborative treatment-based on the relationship between an individual and a counselor. We provided an environment grounded in dialogue, with a supportive environment that allowed clients to talk openly, by being objective, neutral and nonjudgmental.

Lead the development of new programs, services and offerings as approved by Senior Leadership that contributed significantly to the company's gross margin and net income. I worked closely with customers, suppliers, vendors, and strategic partnerships that identified, defined and implemented new service offerings. Also, I planned and participated in research and development activities for new services and concepts. Tracked, identified and analyzed industry trends, relevant legislation and experiential learning opportunities, as well as competitive activities.I established and maintained contacts with academia, thought leaders, governmental bodies and relevant outside corporations. I provided guidance in the development of business plans for various business units, as well as participated in the translation of the company's long term strategic objectives into short to mid-term tactical programs. I partnered with internal and external peers to share best practices and at times, I represented United Health Organization to external parties, including presentations to key customer groups, conferences and workshops. Furthermore, in conjunction with appropriate teammates, designed and documented operational procedures that supported new programs and services identified. Moreover, I am involved in all aspects of public policy and provide insight into the various rules and regulations associated with federal or state public health services, as well as identified the resources necessary to achieve the organization's goals, through both donors and organize fund raising activities. I am heavily involved with relevant grant-making bodies and the grant-making process.

Led the development of new programs, services and offerings as approved by Senior Leadership that contributed significantly to the company's gross margin and net income. Captured client’s complaints, concerns and issues, while investigating client grievances. Worked closely with outside customers, suppliers, vendors, and strategic partnerships to identify, define and implement new service offerings.Planned and participated in research and development activities for new services or concepts. Also tracked, identified and analyzed industry trends, relevant legislation and experiential learning opportunities, as well as competitive activities. Developed and implemented systems, policies and procedures for the identification, collection and analysis of quality, risk and/or patient safety information. Collected, evaluated, and maintained data concerning injuries, complaints, claims, and/or other patient safety-related data. In conjunction with appropriate teammates, designed and documented operational procedures that supported new programs and services.Coordinated operational strategies and activities that ensured the provision of outstanding quality client care and outside services while adhering to regulatory and company guidelines and requirements that ensured efficiency and good economy of scale. Moreover, prepared reports and audits to current procedures and processes that monitored efficiency of operations, as well as ensured and promoted the development of the House Manager team/succession planning through coaching, training and leadership development. Finally, ensured a strong and robust communications process between all managers and staff, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct client care and support staff within the therapy center.

Served as Project Manager and Business Marketplace Lead to assist the business with redesign, technical, process and operational transformation efforts to successfully provide offerings within the new dual state and federal insurance marketplace. Reduced error margins and change management delays, through systematic demand management and cultural changes away from underwriting for pre-existing conditions. Ensured all necessary preparation for entering the Healthcare Insurance Marketplace and met production deliverables in a timely manner. Reduced issues and problems associated with the Affordable Care Act implementation by 70%. Developed, updated and monitored assigned Track’s project plans, updated and monitored tracked budget and forecasted model, identified all change management requirements and assisted Business/Track Lead with creating and presenting any change management items for approval. Assisted with identifying data migration requirements, updated and monitored the resource time entry plans, status reports, actions, issues and risks. Attended and took meeting minutes for weekly Track Status meeting and filled in for the Track Lead at any required/identified meetings as necessary.Assisted with the tracking and identification of QHP requirements (per business area), worked with business owners on their requirements with the QHP submission process, documented all related requirements by business area, and assisted with the development of process and procedural documentation. Created the track’s SharePoint site and utilized the tools for configuration management for version control of reports and documentation. Monitored and tracked all program levels and individual track(s) action items, issues and risks for timely updating and closure. Send out weekly status notifications for all programs and track identified action items, issues and risks.

Served as both Sr. Systems Analyst and Certified Healthcare Benefits Advisor working collaboratively with other project team members in support of medical center activities (i.e., Customer/Patient Satisfaction Metrics) related to healthcare system redesign, data management, flow improvement, and advance clinic access. I performed evaluations and analysis of Customer/Patient Satisfaction, while accessing current status and determines additional areas targeted for improved flow/access across the facility and unit lines of business. Also, I identified system inefficiencies, veteran satisfaction or quality of care issues and develops studies or data collection techniques related to specific identified problems, as well as compiled, and summarized the data collected and developed routine reports which reflected the scope of activities and trends and opportunities for improvements.Moreover, I employed basic management analysis techniques and methods to research, develop and refine information for comprehensive reports, addressing such elements as cost analysis, work measurements, trend analysis, efficiency, effectiveness, productivity, and tangible benefits. To this end, I was able to assess outcomes in terms of degrees: the success or failure in attaining project operational goals/objectives across Medical, Surgery and ICS/Specialty Services and Operational Firm areas. Furthermore, I incorporated recommendations for the resolution of problems identified in studies (e.g. eliminating, adding, changing, or rearranging specific procedures, products or services). Prepared complete and fully documented studies for review by the Systems Redesign Supervisors and /or the facility project lead. I was responsible for all patient satisfaction and complaint resolution efforts through the successful integration of HCAHPS and CAHPS; JACHO and OSHA Standards, as well as collaborated with the Patient Advocate to ensure all programs met the need of the Veteran/Patient.

Introduced cutting-edge change management strategies that reduced waste, lowered overhead cost and changed buying behavior.Created Enterprise Print Supply-Chain Council and Commercial Print Czar concept. This construct improved work flows and business processes within area(s) to improve Print-on-Demand, Commercial Printing, and Multi-system Devices, decreased operational costs and improved overall quality of the procurement experience. Identified and analyzed business problems, which devised procedures for solutions to those problems. This resulted in an approximate combined cost savings of $1.2M in immediate benefits and $5M associated with comprehensive Demand Management Strategies.Led the project steering committee of fifteen members (i.e., procurement analysts, commodity specialists, project manager, legal representation, account executives, and IT personnel) and partnered with senior level managers to develop the overall vision, strategy and learning architecture for demand management programs; used across the entire procurement organization. Analyzed such problem areas as organization, personnel and performance improvement, business forms design and operational functions, systems, procedures, and policies to determine needed modifications or improvements to commercial print activities.

As Executive Director, I led efforts to built a Center of Excellence called the Strategic Management Center (SMC), which provided strategic planning, business case development, program evaluation, grants acquisition and management, as well as program/project inititation oversight and development. Moreover as Executive Assistant to the Chief Administrative Officer, I managed multiple departments and crittical sections interfacing with IT, Intergovernmental/Intragovernmental Affairs, Sister City Relationships, Business Affairs, General Operations, Special Projects, Community Operations and City Departments.

Developed and implemented knowledge management methodologies, tools, technology interfaces, and delivery practices required to successfully support clients in their implementation of eSolutions and call centers.Assisted in the capture of templates and operational "lessons learned" interface to build robust . Led team training on knowledge management tools, techniques, implementation methodologies, etc. Ensured EDS's knowledge management teams applied "best practice" procedures and techniques in their service delivery.

I played a key role in helping projects (change initiatives) meet business, schedule and budget objectives. I foocused on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. My primary focus was to create and implement change management plans that minimized employee resistance and maximized employee engagement. I worked to build communication strategies and plans, drove faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results increased capacity.

Training, Logistics & Operations Officer, Military Police Corps, ROTC Command Sergeant Major.