Senior Project Program Manager
Current
Apr 2022 - Present
AeroLeads people directory · profile
Dionna Williams Email & Phone Number
Project Manager | Program Manager | Data Mining | Data Management | Data Quality| Agile Methodologies
at
AT&T
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Project Manager | Program Manager | Data Mining | Data Management | Data Quality| Agile Methodologies
Location
United States
Who is Dionna Williams? Overview
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Quick answer
Dionna Williams is listed as Project Manager | Program Manager | Data Mining | Data Management | Data Quality| Agile Methodologies at AT&T, based in United States. AeroLeads shows a matched LinkedIn profile for Dionna Williams.
Dionna Williams previously worked as Senior Project Program Manager at At&T and Lead Program/ Project Manager at At&T. Dionna Williams holds Bachelor Of Arts - Ba, Communication / Management from Eastern Michigan University.
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Email format at AT&T
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AT&T
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Profile bio
About Dionna Williams
At AT&T, my commitment to agile leadership has been pivotal in advancing operational efficiency and market presence as a Senior Project Program Manager. The strategies my team and I have developed are instrumental in driving sales, reflected by our contribution to a top-three ranking within the organization. Our focus on business development is evident in our ability to maintain strong relationships with high-profile clients and manage service issues adeptly.Previously, as a Virtual Sales Coach Manager, I led a team of 15 to significantly expand our repeat customer base through targeted sales strategies and excellent service management. The skills honed in this role—fostering team growth, setting ambitious sales targets, and crafting effective sales strategies—now fuel my mission to propel AT&T's continuous growth and fortify our competitive edge in the telecommunications industry.
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7 roles
Dionna Williams work experience
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Lead Program/ Project Manager
Current
Aug 2018 - Present
Virtual Sales Coach Manager | Sales Coach Manager
• Manages a team of 15 agents in the sales department. Ranks as a top 3 manager out of 50 managers.• Supports sales team members to drive growth and development.• Increases repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.• Establishes sales goals and strategies that contributes to increased growth in sales and profitability.
Jun 2021 - Apr 2022
Customer Loyalty Specialist ( Retention)
• Educated customers on special pricing opportunities and company offerings.• Fielded customer complaints and queries, fast-tracking them for problem resolution.• Upheld strict quality control policies and procedures during customer interactions.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Aug 2018 - Jul 2021
Analyst, Operations & Collections
• Completed quality assurance reviews to assess accuracy of data and validate results.• Managed a queue of high-risk delinquent accounts from 1 to 59 days past due. Contacted customers and negotiated payment arrangements to bring the accounts current while complying with internal policy and procedures.• Updated customer information such as phone numbers, e-mails, and addresses.• Achieved over 100% goal attainment 8 consecutive months in KPI metrics: quality assurance, dollars collected, delinquency reduction, and promises to pay.
May 2016 - Aug 2017
Repossession Specialist
• Accepted and processed customer payments and applied toward account balances.• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Feb 2015 - May 2016
Workforce Management Analyst
• Collaborated with senior and department leaders to develop and implement workforce plans.• Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.• Directed all operations management, WFM, and senior management KPIs improving the overall quality, efficiency, operating costs, forecasting, and scheduling of 250 agents in contact center.
May 2010 - Feb 2015
2 education records
Dionna Williams education
Bachelor Of Arts - Ba, Communication / Management
Eastern Michigan University
Master Of Science - Ms, Business, Management, Marketing, And Related Support Services
University Of Phoenix
FAQ
Frequently asked questions about Dionna Williams
Quick answers generated from the profile data available on this page.
What company does Dionna Williams work for?
Dionna Williams works for AT&T.
What is Dionna Williams's role at AT&T?
Dionna Williams is listed as Project Manager | Program Manager | Data Mining | Data Management | Data Quality| Agile Methodologies at AT&T.
Where is Dionna Williams based?
Dionna Williams is based in United States while working with AT&T.
What companies has Dionna Williams worked for?
Dionna Williams has worked for At&T, Hyundai Capital America, Resolvion, and Alorica.
How can I contact Dionna Williams?
You can use AeroLeads to view verified contact signals for Dionna Williams at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Dionna Williams attend?
Dionna Williams holds Bachelor Of Arts - Ba, Communication / Management from Eastern Michigan University.
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