Dionna S. Email & Phone Number

United States

United States

-Work alongside insurance underwriters and underwriting managers to collect information, perform data entry, analyze risk factors, and more to determine the cost and benefit ratio associated with insuring prospective clients for business, fire, and personal policies.- Supporting the underwriting process for claims by maintaining accurate records and.

United States

United States

-Confer with customers via text message, website chat, or telephone to provide information about products or services, take, enter orders, cancel orders, or obtain details of complaints to find best possible resolution using Live Engage, HOME, Order Up, CDA platforms.-Keep records of customer interactions, recording details of inquiries, complaints, or.

Remote

-Performed quality assurance checks on completed work prior to submission. Assessed additional risks associated with certain policies or applicants when making auto underwriting decisions.-Reviewed and evaluated insurance applications to determine acceptability of risk.-Advised customers on appropriate coverage levels based on their individual.

-Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmentalagencies using Excel and Outlook platforms.-Resolve client complaints or cases and answering client questions regarding policies and procedures.-Managing/supervising teams of 25-50 people, assuring the metrics and quotas are met.

United States

• Monitored audience engagement on company social media pages.
• Troubleshot minor problems and reported larger technical issues.
• Experienced with social media and communications platforms.
• Monitor and analyze student activity to identify potentially inappropriate usage including words, phrases, statements, and images
• Quickly and efficiently process content, while maintaining a high level of accuracy
• Escalate questionable findings to Safety TeamRepresentatives for additional in-depth analysis

Snellville, Georgia, United States

-Drive daily and monthly sales for location -Instructing employees on upselling to reach sales goals -Resolve customer complaints regarding service and experience-Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards-Analyze operational problems, such as theft and wastage, and establish procedures to alleviate.