o Accurately creating accommodation bookingso Searching for emergency accommodation to fit the customers and departments requirements o Resolving queries from suppliers ,clients and colleagueso Working in accordance to all departmental SLA’so Ensuring excellent communication with all of our clients o Working on the On Business Out Of Hours Service

o Answering email enquiries and booking in customers on our cruiseso Answering phone calls to help guide customers and to book in their cruiseso Ensuring a professional and respectful manner when dealing with customerso Keeping my product knowledge up to dateo Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly o Achieving KPI targets

o Working as an apprentice doing sales alongside customer service o Gained experience in selling data, energy and pin & chipo Data validationo Contacting our suppliers and arranging best priceso Working on LinkedIn competing with our competitorso Great communication and work ethico Cold calling and being able to create a strong impression to potential customers o Writing emails and communicating with customers 8 hours a day, 5 days a week

o Work alongside colleagues, to ensure the safety and security, of the children on siteo Support with their social, educational, and emotional developmento Assist in providing the nutritional and hygiene needs, while in my/our careo Show patience and kindnesso Build and maintain trust, of both the children and their parentso Contribute to the team, helping as and when I can, always to the best of my ability