Dionne Harrison Email and Phone Number

Collaborated with Sales, Operations, and Customer Support teams to gather necessary information for analyzing and reconciling customer accounts.Ensured timely fulfillment and invoicing of shipped sales orders.Managed and resolved billing and revenue operations efficiently.Supported collections efforts by communicating with customers via email and assisting in gathering account data.Completed reconciliations for month-end close procedures.Reviewed Accounts Receivable transactions, including lockbox payments, online payments, and other deposits, and posted them to customer accounts accurately.Assisted in month-end close activities, audit requests, and handled ad hoc projects as required.Provided assistance to customers in resolving billing issues, including investigating contract rates and ensuring invoices were sent to the correct recipients.

Provided comprehensive customer support, addressing inquiries and resolving issues promptly and effectively.Managed billing and collections processes, ensuring accuracy and timeliness in invoicing and payments.Developed and implemented new policies and procedures to optimize the efficiency and effectiveness of the support team.Handled basic office administration tasks to maintain smooth operations and support day-to-day activities.

•Maintenance of call center analytics, including metrics for call, chats and email •Production and implementation of training documentation for Customer Service Team•Operations liaison with Product Development, Marketing and Executive departments, including weekly reporting •Development of ongoing training sessions, customized by quality control standards , developed and adapted based on business needs •Internal customer support for Account Management and Sales department•Development of ongoing education webinars for customer and potential advertisers

•Brokering relationships with clients to improve performance and profitability•Retention of client accounts, averaging a 45% save ratio on a weekly basis•Identifying new sales opportunities•New employee training •Data Entry

•Analyzing and reducing CPC/CPM discrepancies •Review and correction of creative meta-tags for online advertising campaigns•Compiling third party financial reports for month end billing •Media program administration•Coordinating between technical support, account management and third party users to resolve technical issues and improve client satisfaction

Provided sales support to executive account management team • Development and maintenance of customer relationships•Organized company events and trade shows •Generated sales in assigned territories •Developed and implemented sales presentation•Generated quotes, work and purchase orders