• Goes above and beyond to provide excellent customer service. Answers queries from customers calling in through multi-line phone system.• Helps promote new business by keeping social pages and website active and up to date. Uses unique writing skills to craft reports, business proposals, and a host of other documents as requested. • Reports directly to proprietor(s) on ideas for marketing strategies, promoting and researching potential new venues.• Occasionally hosts meetings and venue events, keeps detailed records of both meetings and event success.

Helps promote new business by keeping social pages and website active and up to date. Uses unique writing skills to craft reports, business proposals, and a host of other documents as requested. Reports directly to proprietor(s) on ideas for marketing strategies, promoting and researching potential new venues.Occasionally hosts meetings and venue events, keeps detailed records of both meetings and event successes.

• Provided answers to clients by identifying problems; researching answers via different platforms/forums on web; guiding major cell-phone manufacturer client through corrective steps.• Accommodated client disabilities by recommending devices and techniques.• Avoided legal challenges by monitoring compliance with service agreements and reading disclosures verbatim.• Improved system performance by identifying problems; recommending changes.• Updated job knowledge by participating in educational opportunities; maintaining personal networks via social networking and inter-company chat system.• Given excellent metrics evaluations over course of employment.

Manages front end. Maintains first and last point of contact for customers in a $1.9 million annually grossing store. Trains and supervises 10-15 employees during any given shift.Completes POS transactions accepting all forms of payment.Assists in loss prevention by keeping aware of merchandise both arriving and leaving out of store.Provides the utmost in the customer shopping experience by stretching far beyond what’s required in order to make the customer feel their best about their purchases.Awarded Customer Must Win award for 2012Given excellent evaluations over the course of 12 months

• Provided excellent phone customer service for customers internationally of over 100 well-known companies using an Op-Face program (similar to Lotus or MS DOS).• Accepted and applied the training for new clients as well as re-training on a company-specific prompt program.• Maintained confidentiality of each company’s sales practices.

Provided excellent phone customer service for customers internationally of over 100 well-known companies using an Op-Face program (similar to Lotus or MS DOS).Accepted and applied the training for new clients as well as re-training on a company-specific prompt program. Trained new CSR’s.Maintained confidentiality of each company’s sales practices.

Handled all physical and electronic correspondence between owner and clients, dispatched confirmed calls to service worker/s.Helped increase business contacts and leads over 40% in less than five months, using different forms of media while currently steadily increasing clientele.Faxed, copied, advertised, ordered office supplies, and generally ran office without supervision.