WACHOVIA SECURITIES LLC (merged with A.G. Edwards) Richmond, VA 2006 – 2009Operations Specialist - Pricing Associate Provide support to management and team members, coordinating departmental projects for the Group. Worked closely with vendors, Financial Advisors and other Brokerage Operations teams within the US and Latin America to find resolution for issues with Clients Accounts. • Update pricing database utilizing various internal and external resources to ensure accuracy of Client Statement prices.• Researched and resolved client inquiries or problems and ensure response in a timely and accurate manner that satisfies internal and external service level agreements. • Reviewed, researched and resolved open issues that represent risk. Validated the accuracy of prices for all domestic and international product types (Equity, Fixed Income, Mutual Funds etc.) for client’s account to limit firms’ exposure. • Performed quality checks on reports such as unpriced securities, securities with stale prices, securities with large movements.• Interfaced with Traders, Vendors, Financial Advisors and other operational areas to reconcile trading values against firm’s master database—converting foreign currencies to US Dollars as necessary. • Processed high volume of work while fulfilling SOX and internal regulatory requirements.• Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.ACCOMPLISHMENTSRecommend and implemented enhancements that would eliminate redundancies and inefficiency to procedures based on knowledge and experience to facilitate a productive work day.Took the initiative to seek out new resources that would assist department in providing a more comprehensive service and coordinated the flow of information to other team members.

MORGAN STANLEY & CO. New York/New Jersey 2000 - 2005Brokerage Operations/Administrative Support Assistant Provide support to Vice-President of Data Integrity with a demonstrated ability to improve procedures and meet demanding deadlines. Managed the purchasing and payments invoices for the department. Planned annual budget and monitored monthly general ledger for discrepancies. Monitored daily work flow and reassign resources as necessary. Coordinated formal training and internal cross-training schedules for staff; Worked closely with various groups in planning, testing and implementation of new products and services; worked with Internal Audit and external review teams to ensure compliance to legal and regulatory requirements. Provided upper management with monthly risk assessment and quarterly accomplishment reports. ACCOMPLISHMENTS• Eliminated obsolete & redundant vendor files that saved the company over $200,000 within the first year.• Documented policies and procedures of the area to be used by team members.• Streamlined the work processes to improve data quality and provide excellent customer service to our clients.• Participated in various committees that enhanced data and client services.Corporate Library/Research Associate New York, NY 1990 - 2000Research statistical information concerning mergers, acquisitions, reorganizations, market quotations, interest rates and bankruptcies; researched source documents such as 10K, 10Q, Registration statements. Utilized CD Rom products, internet and printed resources to provide summaries and information on companies; provided client estate evaluation for cost basis as well as current status of securities held in the accounts;